really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
81,250 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2004 Jeep Grand Cherokee suspension problems

suspension problem

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2004 Jeep Grand Cherokee Owner Comments

problem #8

May 052016

Grand Cherokee

  • 138,000 miles


The contact owns a 2004 Jeep Grand Cherokee. While driving 40 mph, the front of the vehicle began to vibrate (death wobble). The vehicle was taken to an independent mechanic on numerous occasions who diagnosed that the front tie rods, steering column, and other parts needed to be replaced. The vehicle was repaired; however, the failure persisted. The manufacturer was not notified of the failure. The failure mileage was 138,000.

- Indianapolis, IN, USA

problem #7

Sep 072015

Grand Cherokee

  • 190,000 miles
My Jeep has what is known as the "death wobble" where all the factory suspension parts start failing rapidly. You can't control your stopping above 40mph because it shakes so bad you lose hold of the steering wheel. This is a common issue with Jeep from the 2000S.

- Kalamazoo, MI, USA

problem #6

Dec 011015

Grand Cherokee

  • 98,000 miles
2004 Jeep Grand Cherokee when turning right or left at slow speed it has an awful grind noise. Also when driving on uneven pavement has death wabble and terrible sway. I have replaced control arms sway arms you name it. The suspension on the vehicle feels unsafe and may pose as if your vehicle may roll over at any time. I certainly wouldn't recommend this vehicle. It seems this has been a constant complaint by many consumers but yet no recall.

- Port St Lucie, FL, USA

problem #5

Aug 102014

Grand Cherokee

  • 50,000 miles


The contact owns a 2004 Jeep Grand Cherokee. The contact stated that while driving at various speeds, the steering wheel shook violently without warning. The failure recurred numerous times. The vehicle was taken to a dealer where it was diagnosed that the front upper and lower ball joints failed and needed to be replaced. The vehicle was repaired but the failure recurred worst than before. The manufacturer was made aware of the failure. The failure mileage was approximately 50,000.

- Hayward, CA, USA

problem #4

Sep 152013

Grand Cherokee

  • miles
I have replaced the ignition switch twice in one year (2014). I have purchased a re-manufactured engine 2014, shipped from Texas to detroit, mi.

- Detroit, MI, USA

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problem #3

Jun 302015

Grand Cherokee

  • 80,000 miles
I was driving to the store when the right front lower spring support gave out.I have now been without a car for 3 weeks. Updated 09/10/15

- Bucksport, ME, USA

problem #2

Sep 122012

Grand Cherokee

  • 52,000 miles
My wife was backing up in our drive way she did not see my sons Honda civic behind her very poor vision from being so high factory settings. She ripped the gas tank open. A few years later she was rear ended and again the tank ripped open we were lucky both times no fire. Then we have had death wobble every Jeep suffer, S from it at some time in it, S life as per the dealer. I replaced every steering part in the front end after 40,000 miles again it happened to me at 55mph on the highway I came so close to it rolling it over it took me more than a month to get back in it. The design of the rear is just an accident waiting to happen the rear is the same as a ramp to drive up. I am far from a rich man this product cost me close to 40, grand. I truly thought we could get a few cost free miles.I am disabled I live on a fixed income. Now my investment is worthless. I was a driver for a living and have driven more than a thousand cars and have never experienced this with any other car help help help please [xxx] P.S I service my cars like clockwork! I try to fix things before they break..this Jeep has me beat! information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Englishtown , NJ, USA

problem #1

Sep 282012

Grand Cherokee 4WD

  • 42,000 miles
Good evening, I own a 2004 Jeep Grand Cherokee Laredo 4X4. I had bought my vehicle a few years ago with about 18,000 miles on it. After taking it for a test drive there was a slight clicking noise from the front wheels. After today, the clicking noise seems to get louder at driving 25 mph. I tried to troubleshoot the problem by researching similar instances on the internet. There was a general consensus that a bad U-joint was the culprit due to a lack of permanent grease that should have been used by the manufacturer. Given that this can lead to the vehicle losing control when the U-joint snaps can be lethal. Please inquire whether this is a feasible issue that can be recalled for my vehicle. Thank you.

- Bronx, NY, USA

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