This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
My Jeep Grand Cherokee 2005 door handle broke with less than normal use. Both front handle are broken. Even one of the backdoor handle is broken and people rarely seat in the back. My car has only 37,900 miles. The Jeep dealer wants to charge $1000 per handle in puerto rico. This is not normal and in my opinion could leave to people being trap in the car in case of an accident.
I have a 2005 Jeep Grand Cherokee limited, and all of the interior door panels have cracked around the door handle release. My concern is that the poor construction or the door panels and the latch mechanism will cause occupants to be stuck inside when the door handles eventually fail. The vehicle only has 36000 miles, and is very well taken care of, and this poor quality construction is unacceptable.
I have a 2005 Jeep Grand Cherokee that I purchased new. All of the plastic around the door handles has broken apart and now both of the rear doors cannot be opened from the inside. The front doors seem that they will be next to follow and the dealer says that the entire door panel must be replaced for an estimated cost of $485 each door. I find it very unsafe for my children to be in the back seat and not being able to bet out of the vehicle unless opened from the outside. The door handles should be addressed and I have read that there are many other reports of this happening. Please help, I love my Jeep. [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
Front door has poor quality plastic which causes door to become inoperable in Jeep Grand Cherokee 2005 models. Please inspect quality, dealer refuses to help, and while researching to replace panel, due to huge safety concerns we came across many other consumers with the exact same problem. Thank you for your attention to this matter.
All 4 interior door handle on my 2005 Jeep Grand Cherokee have broken, two of which ar currently in-operable. Chrysler has told me it is an isolated incident however every website I check has hundreds of complaints.
- Hendersonville, TN, USA
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Interior door handle the drivers door has broken off behind the handle and the passenger front door is cracked. I feel its a safety issue as it seems to be a common complaint in which the doors become totally inoperable, mine have not gotten that far, but I am handicapped and that would complicate my situation even more. It appears to be very cheap plastic and the cost of repairing is written at $770. Plus tax.
I have a 2005 Jeep Grand Cherokee. The interior door panels (all 4 doors) have cracked/crumbled around the door handles making it impossible to open the doors from the inside. This is a very dangerous safety hazard and should be addressed immediately. I have 75,000 miles on the vehicle, therefore it is not under standard warranty. The dealership said they could replace the entire panel on each door for about $500-$700 each.
I own a 2005 Jeep Grand Cherokee that has 4 interior door handles broken. To get out of my car I have to roll down my window, open my door and then open the rest of the doors for my 3 kids. This is a scary situation in case I am involved in an accident and there is a fire. If my Jeep turns off how am I supposed to roll down the electrical window and escape out of my car. Our safety is in great danger because of defective door handles that are not even forced and break off so easily. Another problem I have with my Jeep is that when I start it and start driving, the electrical brake system light, the engine light, the ABS light and some other light turn on. After the lights turn, the speedometer will no longer work, I can't see how many miles per hour I am driving. I have to turn of the Jeep, restart it and that will make the speedometer work but the engine light will not go off. In a couple of occasions I have come to make a complete stop with the vehicle and all of a sudden it will turn off dead. I have to put the vehicle in park and restart it again.
Interior door handles broken due to cheap plastic. In case of an emergency is a safety risk. Dealer won't sell door handles but instead a entire panel for over 500 dollars and I have all 4 broken.
All 4 plastic interior door handle brackets/inserts in 2005 Jeep Grand Cherokee limited (4.7L) have disintegrated, making it impossible to get out of car w/O reaching outside.
3 of 4 door handles broken. Stress from handle cable operations creates a crack. When the crack become a break the door becomes inoperable, and can not be opened from the inside of the 2005 Jeep Grand Cherokee. There have been reports in edmunds car space on this problem since November 2007. This is safety issue due to the fact the doors can not be opened from the inside incase of an emergency.
I have a 2005 Jeep Grand Cherokee. The interior door panels and handles to open the doors are all broken. The dealership wants $600-700 per door to replace. This is a safety defect rendering the passengers unable to open up the doors. The Chrysler Corp should do a recall and fix this obvious and dangerous design/manufacturing issue. As a result of the broken door panels, the door handles will not properly open up the doors for both the front and rear passenger doors. If there is ever an accident and those doors are the only escape route, they will render the passengers trapped in the car.
Inside door handles to open the doors from the inside broke off. There is only one door handle left, the driver's side. I have already reported this to Chrysler but they said I bought a used car 2005 Jeep Cherokee, as is. I bought the vehicle October 2008. The vehicle looked new, it only had 29,000 miles. The door handles broke along with the casing with no force what so ever. I told chysler that I have young grand children, that if an accident is to occur there is no way the children can get out of the vehicle. I live in brownsville, Texas where the weather gets very hot in the summer. If ever one of my child gets in the vehicle and locks him/her self in, there is no way the child can get out. The temperatures in the summer sometimes reach 100 degrees. Right now, the driver has to get out first and open the door for everyone else. My wife, front passenger side, lowers the window first and opens the door from the outside. Even my wife, if by chance I turn off the motor get off the vehicle and walk away, there is no way my wife can get out of the vehicle. She can not reach the drivers handle or crossover the shift gear to get accross to get out of the vehicle. The vehicle motor needs to be running in order for the window's motor to work to lowere the window. I am just letting you know, maybe there are other owners with the same problem. I was told by a mechanic at an auto dealer chevolet that he saw a Jeep just like mine with the same problem, the handles broken. I will be reporting this to my insurance allsate, for safety reasons in case an accident ever occurs. I read the article on the Toyota recall, concerning farmers insurance where they have had a lot of complaints.
2005 Jeep Grand Cherokee Laredo interior door handle casings disintegrated and no longer operable, cannot exit vehicle from either rear door, and driver door also cracked and nearing complete failure. Defects appeared at about the same time. Vehicle is out of warranty and manufacturer not responsive even though this is a clear safety issue and apparent manufacturing defect. Manufacturer quoted price is about $2,000 to make 3 doors operable.
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- Guaynabo, PR, USA