This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Door handles on rear doors completely broken off. In an emergency, my child could not get out of the car. The car was parked and the doors would not open from the inside. If the car was in a more serious emergency...flood, fire, crash, anyone in the backseat could not get out of the vehicle.
Problem with broken door handles 1front passenger 2rear passenger doors all broken which causes a safety hazard for my kids and others who ride in the vehicle. Rather expense to replace and should be recalled by Chrysler.
While driving the vehicle in drive it slips into gear 3 by itself and when I attempt to accelerate its in limp mode. I always have to pull to the side and shut the vehicle on and restart it several times before it actually shift the ( D ) drive.
On 04/23/2016 I took my vehicle for a recall, P41 / NHTSA 14V-438 today is 7/10/2016 and the vehicle has done the same thing twice, all of a sudden all the lights in the dash board go on I loose power and after a while it starts up again. Like I said before this has happen twice now I lost my cruise control and a service electrical brake system is coming on and engine light. I fear that this is going to cause me to have an accident one day and there for I have been using only secondary roads that don't have much traffic.
- Montvale, NJ, USA
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My car keys stopped working in 2010. This means that every time I lock the doors I need to do it manually which cancels the alarm to function. My car does not have any protection form being broken into. I have searched the problem online and there are several owners that have the same problem which is described as defective keys.
The speakers are made cheap plastic that the magnet on back falls off. The interior door handles are easily to break due to plastic very brittle all 4 doors are broke making it difficult to open doors. Also the transmission will sputter as if I'm running out of gas. While driving the connection from air control knob has burned out air only blows on high. Also the part that switches form cold to heat, the plastic gears wore down now will now switch over.. over all these vehicles are over priced for all the cheap plastic parts that are used. I have read the interior door handles were trying to get on recall list but guess it didn't make it. Unable to select a date this all happened but it been over the years starting in 2007
I have a 2005 Grand Cherokee I bought it new and it have 48575 mile this vehicle has problem since I bought it when it rain the water come in the driver side I make many complain to Jeep about it an they are not fixing the problem now all my door panel were the handle is are broken and Jeep don't want to fix it.the cost on me to replace the panel for each door are about seven hundred dollars each panel and that is some [xxx]. never buy a Jeep the service suck and the are made of cheap material. Someone need to do an investigation on this. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
The contact owns a 2005 Jeep Grand Cherokee. While driving at a low speed, the vehicle stalled. The contact was able to restart the vehicle. In addition, the air bag warning light illuminated. The failure recurred on numerous occasions. The vehicle was taken to a dealer where it was repaired under NHTSA campaign number: 14V438000 (electrical system). The vehicle was repaired; however, the failure recurred. The manufacturer was not notified of the failure. The failure mileage was 47,000. Updated 05/18/16 the consumer stated the failure was not due to a failure of the ignition recall that was performed by the dealer. After extensive diagnostics, it was determined the power failure was due to non-related maintenance issues. The consumer requested to have his complaint withdrawn. Updated 07/07/16
Brought vehicle in for oil change (only oil change). Jeep dealer gave back vehicle back with a new ignition stating there was a recall on it without me asking or authorizing them to do so. Now I have a new ignition that is not flush with the dash (sticks out about half an inch) and does not work properly with my original keys. My keys are extremely difficult to go in and out of the ignition and on 2 separate occasions the key was unable to be removed from the ignition resulting in the acc being left on overnight and being forced to take vehicle to dealer in the morning with a dead battery. Dealer states I need to purchase a new key because my keys are original and the ignition they replaced is brand new and are not synced up. The service manager told me it is my problem to purchase new keys for the Jeep that had no issues prior to them replacing the ignition. Called Jeep customer service and they told me I would be given a new key but than put me on hold for 20 minutes and told me it is actually my responsibility to purchase a new key after they changed out my ignition.
All 4 of my interior door handles have cracked around the door handle itself. The plastic supporting the door handles has broken leaving the door handle useless. There have been numerous complaints with the same issue around the 2005 Jeep Grand Cherokee and a recall should have been issued. God forbid a fire occurs the passengers in the car would not be able to exit the vehicle from the inside!!!!!
Interior door handle of passenger door in the back seat behind the driver cracked and fell off. The driver side door handle is doing the same thing and is about to fall off. The car was stationary, and I believe this is a safety hazard because if the car was in an accident, occupants would not be able to exit the vehicle.
Recall for ignition switch was completed unsatisfactorily by the dealer. 1) it is extremely difficult to get the key to turn. The new design takes excessive force to push the key in and then turn, and, again, excessive force to push the key in and remove the key. This repaid is totally unacceptable to me, 2) new key barrel, or whatever they installed in the steering column, does not align up in the hole in the dashboard and is immediately noticeable looking at the dash board. This, too, is not acceptable. 3) a goofy looking sticker was attached to the dashboard next to the steering column key how. Is that part of the "recall"" are we supposed to keep post-it type notes on our dash for safety" you've got to be kidding me. Tightness in getting key to tun on or off is occurring at all times, every time.
I called the recall center multiple times speaking with briana, tiffany and shelena (supervisor) regarding recall P41. All of them stated and have documented that I would be receiving 2 new keys when they fix my recall. The dealership is refusing to give me new keys. I think it is unprofessional to misinform your customers and not hold true to your word. I have been expecting new keys because I am having issues with mine and now they are refusing to replace it. I have been waiting for over a year for a solution for this recall and now this.
I received safety recall P41 concerning the ignition switch. I have been waiting for over a year for my dealer to receive the required part and they still don't have it. Why can't Chrysler provide the part for this safety recall"???"
Out of the 4 interior door panels, 3 of them are broken! my vehicle is not under warranty anymore and the price to get this fixed is ridiculous! I've been told by several other Jeep owners that the same thing has happened to them. My main concern is that this is a safety hazard because if something were to happen they person/persons in the front passenger and/or both rear doors couldn't get out. I drive my Jeep everyday and the only interior door knob that isn't broken is the drivers side! I rarely have others in my vehicle, but yet the other 3 door knobs are broken"!?!"! please do something about this. I've contacted the Chrysler corporation and they were very rude about the situation.
Notice is for P41 / NHTSA 14V-438 - Fiat claims they don't know when the part will ever come in and the dealer says the same thing. The recall seems pretty serious says vehichle can cause a crash from the ignition - what do I do??
A D V E R T I S E M E N T S
- Kennedale, TX, USA