This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Car would not start. It was towed to the dealership which had to replace the starter solenoid wire. The service department informed me this was a know design defect, but since I was just out of warranty (37K) I would have to cover the cost. If this is a know problem, why isn't it fixed.
I purchased a 2007 used Jeep Grand Cherokee from kelly Jeep on 3/11/2010, with an odometer reading of 24,758 miles. This vehicle has stalled randomly seven (7) times since the date of purchase. It has been returned to the dealer's service department three times and each time they have not been able to duplicate the cause of the stalling. The stalling occurs after a stop and then attempts to proceed into a turn at low speed. It occurs more frequently when a right turn is being made. The engine stops and all electric energy are lost, just as though the ignition was turned off. Braking assist and power steering are lost. I have provided the dealer a document listing and observation of each of the seven events. Several have places me in a comprising position and if traffic had been heavy could have resulted in a serious accident. The vehicle always is able to restart after it stopped, the ignition turned off and placed in park.
Bought used 2007 Grand Cherokee from adams Jeep, aberdeen md in Nov. 2009. Within first month, while traveling around 30 mph, car would not accelerate when pushing on gas pedal despite engine racing. Prnd lights all lit up. Took car back to dealer and bezel gear selector replaced after paying $100 deductible on extended warranty. Same problem occurred 5 months later. Dealer charged me for electronic control module updates. One month later, same problem occurred, dealer replaced bezel gear selector again. One month later, same exact problem occurred. This is 4th time taking car in for lack of acceleration while pushing on gas pedal. Dealer states unable to fix problem since they cannot reproduce it. This is a huge safety problem as I have almost been hit multiple times when my car fails to accelerate when pushing on gas pedal. Chrysler needs to recall the shifter module in these cars before someone gets killed.
Vehicle traveling on pa turnpike at 65 mph when engine shut down. Power systems quit but I was able to get the car off the driving lane could have easily caused a crash if it had quit during passing vehicle, 2007 Grand Cherokee with N3.0 crd diesel, was towed to dealer dealer replaced crankshaft sensor to fix issue.
This problem has occurred almost every day for two months. I will describe one incident, which occurred this evening around 11pm. I was driving on the highway in my 2007 Jeep Grand Cherokee when my accelerator stopped having any effect on my car. All of the gauges died (so the fuel reported empty, the speedometer said I was not moving, etc) - all of this while traveling at 65mph. I had to pull over, turn the car off and back on, and all of the problems went away. As I've said, this has happened once a day for the past two months. So far there appears to be no fix for the problem.
- Hermosa Beach, CA, USA
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The contact owns a 2007 Jeep Grand Cherokee. The contact stated that the vehicle shut down consistently without warning. There were no warning lights prior to the failure. The vehicle was taken to an authorized dealer where the contact was informed that the dealer could find nothing wrong with the vehicle. The failure mileage was approximately 20,000. The current mileage was approximately 30,300.
2007 Grand Cherokee overland 3.0L diesel. For the past year or so the lights on the dash will all come on similar to when the car is first started. Recently the speedometer and tach will shut off as well. If this were a gas engine the engine would probably also stall. Numerous times at the dealer no change. I believe this related to the 2008 Grand Cherokee recall.
The contact owns a 2007 Jeep Grand Cherokee. While driving 35 mph the engine stalled without warning. Within seconds, the vehicle would restart without driver intent. The dealer replaced the ignition switch, the power-train control module, and the electronic control module; yet, the failure persisted. The contact voluntarily surrendered the vehicle to the manufacturer. He was concerned that the vehicle would be resold since it could potentially cause a crash to occur. The failure mileage was 39,000 and the current mileage was unknown.
In August of 2009 my wife experienced her Jeep Cherokee die out in the middle of traffic. I met her at the scene. The car started immediately and was drivable with no subsequent occurrences that day. We took it to jack phalen Dodge in countryside, il for service to see if they could determine the cause. On August 31 we picked up the vehicle and it checked out completely, they were unable to duplicate the concern. Twice since August we experienced the same concern, the car died out in traffic. Both times we were able to start the car without any issues and continue. On Saturday, March 6 we drove to downtown Chicago. On this day we initial drove over 20 miles to get into the city, however once we were there the car began to die. This time we experienced it dying out at least 10 times. Once, on I-55 with traffic moving at expressway speeds. Having lost confidence that we would be able to continue safely we called for a tow. We took it back to jack phalen for review. We picked up the car on Monday, March 8. again we were told that nothing was wrong mechanically with the auto. However, they noted that there was a "star case for loss of throttle response #K34511542" which responded to "software updates". they installed 5 software updates. We received no guarantee that this would fix the issue nor would they guarantee that future occurrences would be covered under our warranty, which expires in April 2010. We are obviously concerned that dated software could potentially result in a car losing all power in traffic and the dangers that would pose. I have filed a complaint with Chrysler. This obviously seems like it could potentially present a very dangerous situation.
I own a 2007 Jeep Grand Cherokee V6 2wd and other owners across the us (thousands of them) with years ranging 2005-2007 report problems with the electronic shift module. This goes out in the middle of driving (sometimes on the highway) and will cause the vehicle to stall out in the middle of the road without warning. I have had mine replaced twice now and have only owned my Jeep for 1 1/2 years (bought it brand new). This happened in March 2009 and again January 2010.
I have submitted a complaint before but the problem continues and has gotten worse. My Jeep loses all electrical power and shuts down and restarts itself while driving, occasionally doesn't accelerate past second gear and other times accelerates very slowly, numerous times dealership told me nothing was wrong, finally they replaced clockspring and motherboard but problem began recurring only days later. Only now my Jeep is additionally at times acting like it wants to shut down but instead is just faltering shaking the whole vehicle violently accompanied by the struggling to accelerate.
While driving down the highway at 65 with the headlights on all of my dash lights lit up and there was no power for a few seconds. This is the first time it has happened since purchasing this vehicle. I have no been able to take my Jeep into the shop since I was already at work. I contacted the dealer and they said they have had complaints like this and that they would not be able to read the fault.
On five occasions all of dash lights came on and went off while I was driving, two of these times the engine stalled and restarted itself. Took vehicle to dealership and was told no problem was found.
Numerous electrical issues. The most dangerous have been the prnd lighting up and vehicle not going over 1st or 2nd gear while driving. This has happened to me 7 times now, 4 of which have tried to be diagnosed by the dealer without success, they just replaced the gear shifter twice. The 3rd time I had taken a photo of this and gave it to the dealer when they told me 'nothing was wrong' according to their diagnostics. Photo proved otherwise. Also the vehicle has shut itself off twice while I was driving on a busy road. The windows also get stuck and will not work. Have to operate one window to make the other one work. The battery failed and 'transmission over temp" error happened at the same time. Manufacturer's service agent said it was a false readout due to battery failure but they did fix something on the transmission. I am filing for a second lemon law arbitration hearing in Florida. It is a very dangerous vehicle with these issues. Incident date on this form is only the last date of occurrence since only one option. This has been a problem since first purchasing this 'new' vehicle.
The contact owns a 2007 Jeep Grand Cherokee. While driving 35 mph, the vehicle stalled without warning. The dealer stated that the ignition switch was the cause of the failure. The vehicle was repaired under warranty in 2007. In 2009, when the contact attempted to start the vehicle, it would not turn on. In addition, all of the instrument panel indicators illuminated and would not dim. The vehicle was towed to the dealer and they stated that the battery was low and no other failures could be found. Through online research, the contact has found complaints regarding this same issue. The failure mileage was 31,000 and current mileage was 32,000. Updated 3/12/09 updated 03/16/09.
While driving the car stalls out. At speeds 5-40 mph and starts right back up. I take to the dealer 17 times for the same problem. Chrysler Corp told it is not a lemon. What can to do with this car.
I was driving home from a trip and was two hours from home. I stopped at a fruit stand and when I got back in the vehicle it would not start despite it clearly not being a battery problem. The car was towed to the dealer. This occurred on a Saturday. On Monday when they inspected the vehicle it started with no problem. They ran a computer diagnostic check and found no faults. I was told to drive the vehicle until it "acted up again". twelve days later it would not start again. I had it towed to the dealer who determined that the starter motor needed to be replaced. I find it amazing that I needed to wait until the car broke down again in order to determine what wrong with the vehicle. Clearly there were issues and simply running a computer test was not sufficient.
My 2007 Jeep Grand Cherokee continues to stall (total loss of all electrical) when driving. Generally this happens when I am coasting. I have taken my Jeep to the dealership twice after repeatedly having this happen, but the dealership cannot get the problem to duplicate itself. I see now this stalling problem is happening on other model Jeep, something the dealership did not bother to mention. I am very concerned the problem is going to lead to an accident.
The contact owns a 2007 Jeep Grand Cherokee 4X4. While driving at any speed, the vehicle shuts down completely and has to be restarted. The vehicle has been to the dealer 4 times and they cannot duplicate the failure. The current mileage was 8,976 and failure mileage was 6,879. Updated 12/07/07.
A D V E R T I S E M E N T S
- Grass Lake, MI, USA