This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I was driving down the highway when the passenger headrest deployed out of nowhere smashing into the back of my fianc's head. There where no other vehicles around me at the time and no collision occurred. Consumer stated fiance had a suffered a headache and perhaps a minor concussion.
The headrest safety feature malfunctioned and deployed incorrectly. It deployed during normal use of the vehicle and not during an accident. There was no impact to the vehicle when it deployed, the vehicle was not even in motion. There is clearly a manufacturing defect and there should be a recall on this product. My wife and I are worried about the other headrest deploying while we are driving and concerned about our safety. We were in tampa, fl when this happened and reported the incident to Chrysler but they didn't seem concerned, despit acknowledging the danger this could cause while driving.
The headrest popped open. I just came out one morning and it had split. This is apparently a safety device. Service department was no help said headrest must be replaced will cost about $1000. This should be a recall item.
The headrest on my Jeep Grand Cherokee violently popped (exploded) while driving without cause. When this happened it produced a loud startling noise and struck my daughters head. The vehicle was traveling straight at about 25 mph on a city street when this happened. An internal plastic mechanism in the headrest appears to have broken and now the headrest is permanently in the popped position.
Right front "active" headrest, which is part of the supplement restrain system, failed at 59,000 miles for no reason. The plastic latch just broke; appears to be too small. Car was not being driven at the time the headrest failed. Replacement cost $900.
- Martinez, CA, USA
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While driving the vehicle, the passenger headrest safety device deployed. Had someone been sitting in the seat, it could have caused serious head and neck injuries. There was no accident involved, it appears it just failed due to a defect in the locking mechanism. Now we are worried about the driver headrest deploying while we are operating the Jeep and it causing an injury or accident.
Active head rest deployed on front passenger side due to failed plastic tabs inside the headrest. When it deploys it shoots forward and can cause serious head injuries. The deployment happened while the vehicle was in motion. It was a random deployment not caused by any impact (the design is actually to deploy when there is impact) in this case it deploys due to a defect in the housing of the pin which holds the headrest in place.
While I was wiping down the driver side active-headrest it deployed on it's own as if the vehicle was in an accident. The car was off and parked on my driveway with the transmission in park, I was cleaning the inside of the car when it happened. The part in question is the driver side active head-rest. I was told by the technician at the dealership that he had seen 5 of these and it happened because the plastic clip that holds the headrest in place had deteriorated and broke. I was told by the dealership that there are no recalls for this and to call fca to file a claim to see if they would cover the cost of the repair which I did. Fca told me if I fixed it before they look at it they won't pay for the repair. Fca informed me that someone would call me to set up a time and location to look at my car in 2 to 4 weeks. In the meantime they said to drive it as is with no concern for my safety. This is obviously a serious safety issue and if it had happened while I was driving someone could have been killed.
Driver side headrest (ahr system) has deployed and is broken. It appears the plastic clamps that hold the headrest in place are brittle which caused the failure.
While my Jeep was parked, engine off, in my driveway (flat surface), my 7 year old daughter went to get out of the back seat. She touched on to the metal pole frame of the drivers headrest with her hand to assist her in getting out of the car, the headrest exploded and hit her in the side of the head. It hit her hard enough for her to be stunned and to say she saw stars. There are dozens of complaints online about this happening yet no recall. Chrysler has had to recall these so called active headrests before but my Jeep was not included. There needs to be a recall and fix as soon as possible.
We were driving down a country road at roughly 20mph, my wife was in the passenger seat when out of nowhere the head rest exploded and injured my wife in the back of the head with some serious force. After pulling over and inspecting the issue I noticed the head rest's plastic bracket holding it on had failed and broke in half. I believe this is a feature for a rear end collision but we have never been in an accident in this vehicle, especially not when the head rest exploded.
The plastic retaining brackets in the headrest's active restraint system failed while driving down the road, causing the headrest to fly into the back of my head. This caused some temporary disorientation and I thought someone had rear-ended me. Luckily I did not lose control of the vehicle and continued on my way.
The active headrest restraint inside the driver's seat deployed due to plastic clips inside breaking for no reason. Deployed while driving under normal conditions, hit driver in the back of the head, startling driver and nearly causing accident. This is a well-known issue, documented by hundreds of other owners of Grand Cherokee, yet Chrysler/Jeep has done nothing to remedy this or recall the faulty product. Having the deployed headrest makes it difficult to drive the vehicle, and there is no way to "reset" it, since the internal plastic pieces are broken. This is an on-going safety issue, as part of the vehicle's safety system now does not function. Also, I am worried that the other seat's restraint will deploy at any time.
Driving down the road with no other issues when passenger's front headrest restraint system deployed on passengers head. Car has only 24000 miles on it, always garaged, never in a collision. Restraint system deployed for absolutely no reason on the passenger in the seat. Jeep taking no responsibility for the issue. Vehicle was in motion at about 35 mph on a city street, just driving down the road, good roadway condition during sunny weather. Time/date of incident was 6-10-18 at 930 am.
After shutting off and exiting the vehicle I noticed the driver's side seat head rest looked crooked. I got in the back seat to take a closer look and the head rest suddenly deployed without me touching it. The vehicle was turned off and parked.
I was driving on the highway and suddenly I was hit in the back of the head. At first I thought I was hit by another car but I looked around and there was no cars around. I pulled over and looked at my headrest and it exploded and hit me in the head. I called and brought my car in to Jeep who said it was the active head restraint and it is set to go off during an accident. I told them I was not in any accident. I then called Jeep directly who told me they would investigate the issue and that I should leave my car at Jeep. That was 3 week ago. All of my attempt to contact Jeep to have them rectify the issue and replace my headrest have gone no where. I have not received any call backs and every time I call them they tell me there is nothing they can do except wait until I am contacted by Jeep. This is a big safety issue as I could have run off the road an crashed.
The contact owns a 2013 Jeep Grand Cherokee. After starting the vehicle, the front passenger side active restraint headrest suddenly exploded while the passenger was seated. Fragments of the headrest were scattered during the incident. The cause of the failure was not diagnosed or repaired. The manufacturer was notified. The failure mileage was 69,000....updated 03/15/17
I was driving on the freeway and the front passenger safety headrest deployed for no reason, frightening me and distracting me from driving. I was not in an accident during or prior to this incident. Incident occurred Saturday afternoon, November 5, 2016.
While driving aprox. 40 mph on a regular city street in my 2013" Jeep Grand Cherokee, my passenger seat head rest ejected and the spring action lunged it forward causing my entire seats air bag system to malfunction. I was informed at the dealership that it was a malfunction, my only option was to pay thousands to replace it. Also that the seat will never go back to its original position and the innards will always show unless I pay to fix it. I was simply driving with my children, nothing out of the ordinary happened. It just went off almost causing me to crash because of the very loud pop causing me to react. I was told that my drivers seat has the same system and basically be cautions while driving. I informed Jeep Corp. They sent a private corporate investigator. I was informed via formal letter that they will not be fixing the problem. This is the 4th. Dangerous malfunction my vehicle has had. #times previously it was a nation wide recall that was taken care of. I fear I will be driving with my children on the freeway when the drivers seat malfunctions and we will crash as a result of this random malfunction. If I crash not only is mine and my families lives in danger but also all of those in the vehicles around me.
A D V E R T I S E M E N T S
- New Smyrna Beach, FL, USA