This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The Active Head Restraint (AHR) deployed on it own due to failed plastic internal parts on the passenger headrest. This is a known issue and has been for years. Jeep should correct this issue for all affected vehicles. I fear that the driver headrest will also fail and could potentially lead to a crash. This needs to be addressed.
Passenger headrest separated -- turns out it is called "Active Head Restraint" -- I did not know it was even there! The vehicle was not involved in an accident or rear ended (as I understand activates this). Nobody was injured and in fact nobody was in the vehicle when it went off. This happened a few months ago and thought it was just a broken headrest and I would have to fix it. Upon investigating the headrest last week is when I discovered this has been an issue for a long time. I found a "Warranty Bulletin" put out by Mopar BUT it was not issued to owners of the vehicle. I called the Jeep dealer on 3/2/23 and found out that my vehicle went out of the "Warranty Bulletin" time period just last month. I missed the repair because I was not notified of the issue from Jeep / Mopar! After reading of other individuals occurrences and injuries I have disconnected the "AHR" from the driver seat because of the possibility of it activating when my daughter is driving the vehicle and causing her to loose control of the vehicle. This item failing is more dangerous to drivers & passengers than other items which have been recalled by the NHTSA because this can cause an accident with death potential vs like a leaking fuel line that would cause a fire and loss of the vehicle but most likely not a death because the person would be able to exit the vehicle.
My driver's-side headrest/"airbag" deployed without a collision. I was wiping down my drivers seat after getting the seat dirty and when I wiped over the headrest it popped against my hand and I heard a tinkling noise of something bouncing around inside my vehicle. Further inspection showed that my headrest had popped out like it had deployed in a crash, etc. I was parked in my driveway and was not pushing hard on the headrest. I looked inside the headrest, and also googled this incident, and there are plastic clips inside the headrest that hold it in place. Those plastic clips wore out and broke off, causing the headrest restraint to deploy. I googled this situation and discovered that other people experienced this same thing as well - I got lucky because I wasn't driving when it happened!! But also, after further research, I found out that this is a thing that is happening and nobody is doing a recall about it. It will cost $600+ to get a new headrest inserted BUT there's no guarantee that my next one won't do the same exact thing! I haven't spent the money to get it fixed yet, because of that, but I have to have my seat and lumbar support adjusted ridiculously so that I can ride comfortably without my neck sticking out like a turtle.
The driver's seat active head restraint spontaneously deployed. There was no collision of any kind. This occurred while vehicle was stopped at a traffic light. The driver (who is not the individual filing this report) suffered a sore neck as a result. At time of deployment, the driver's head was inclined forward and tilted down. Otherwise the injury might have been much worse. This incident could have been exceptionally dangerous if the deployment happened while vehicle was moving. As of today (June 2, 2022), the vehicle has not been inspected by dealership. The first available appointment for repair is June 8, 2022. No warning or other indication given prior to spontaneous deployment. The part is available for inspection by NHTSA, at least until it is taken to dealership. I have uploaded pictures of part.
I was driving down a residential road, going about 30 mph. I went over a very small bump. My driver's side seat headrest exploded open and hit me in the back of the head. It scared me so much I swerved my car. Luckily it was a quiet street and I was going slow or I would have had an accident. I have a medical condition called fibromyalgia so this triggered severe headaches and fatigue for about a week. Luckily no serious injuries. I took it to a Jeep dealership and they said it's covered under the extended warranty and will be repaired for free. But what about a recall to avoid this dangerous safety issue in the first place" What about the passenger seat that is also now waiting to pop open and injure someone"
- Chandler, AZ, USA
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Drivers side headrest popped open without any collision or contact. It looks like a plastic latch that holds the headrest & airbag in place broke spontaneously.
The passenger side front seat active headrest disengaged while the vehicle was not in motion. My son was hit in the head but not seriously injured. The car has not been inspected by a dealer. I'm reporting this incident because a dealer will charge a fee to assess the failure and my online research has identified many similar failures without Chrysler accepting responsibility for the defect.
On July 15, 2021, I was driving my vehicle 2013 Jeep Grand Cherokee in my town. My daughter was sitting in the front seat of the vehicle. As I was driving, the passenger headrest deployed unexpectedly for no reason. I heard a loud pop and then my daughter scream as the headrest hit her in the back of the head. She was not injured. I have no idea why this occurred. I went home and researched this online and discovered several articles in which similar incidents have occurred with other people in similar vehicles. I contacted the dealership to see if they were any recalls for this particular issue and I was told no. Also, the representative from the dealership told me they had talked with a supervisor and did not know what I was talking about.
The passenger seat heater light keeps turning off after pushing the button. I checked under the seat and all wires seem fine. Turn the car back on an it works for a little bit then does it again. Something odd is going on with it because the ac seat works still. The windshield wipers cause a very loud annoying hum when going 60 or faster an its very annoying.
While driving the passenger active head restraint deployed due to failure of the plastic retainers striking my wife in the back of her head. Thankfully she was not injured.but it startled us not knowing what happened until we were able to pull over and check. This clearly could have caused an injury or accident and these defective headrests should be recalled and replaced immediatly.
While in park, the driver headrest deployed into the back of my head. No collision took place, it randomly deployed. It will not reset as it seems a plastic bracket broke inside. No recall for this issue but when researching the problem, it seems to have affected a large group of 2011-2018 Jeep Grand Cherokee owners.
My 2013 Jeep Grand Cherokee overland 4X2 'active head restraint' (ahr) headrests manufactured by grammer ag suffer from a defect. Fca us and grammer ag's active head restraint is meant to spring forward in the event of a rear-end collision to catch a vehicle occupant's head to prevent whiplash, the feature has deployed without warning or external force from a collision, and forcefully struck the back of my passenger's (wife) head while we were in motion. The force of the impact to the back of my vehicle passenger's (wife) head and without warning or cause while the vehicle is in operation. She was initially startled and we did not know what had happened. Then we discovered the broken headrest. Later, my wife experienced a headache and neck discomfort over several days. I have seen several lawsuit documents online filed by other Jeep owners who state the cause of the defect as the failure of a 'cheap plastic component' inside the defendants' ahr. Specifically, the feature contains a plastic bracket that acts as the triggering mechanism and holds the feature's spring-loaded release in place until a sensor signals that the vehicle has been hit in its rear, the case explains. As a 'cost-saving measure, ' the plaintiffs say, Chrysler and grammer ag designed the ahr bracket with 'an inferior and inexpensive form of plastic' that can crack and break down prematurely due to the 75 pounds of constant pressure applied by the ahr's springs onto the bracket. I may have missed it, but I have only seen a recall for 2014 Jeep Grand Cherokee headrests. I would like the parts on these headrests replaced. Not sure if the same defect also exists on rear passenger seat headrests.
Driver seat active headrest has activated and broken the clips that hold the headrest in the reset and/or ready position. The car was moving at a normal rate of speed and no collision or contact with anything has occurred. Simply appears to be a malfunction of the seat active headrest caused by poor engineering or being constructed of faulty materials which have caused a failure in the intended use of the active seat headrest.
2013 Jeep Grand Cherokee Laredo passenger headrest deployed while crusing at 65mph on smooth, straight dry highway. Passenger seat was vacant at the time. Upon inspection, it was found that the plastic housing retaining the metal clip/release bar had broken.
While vehicle was in motion, passenger side head rest deployed unprovoked and without warning, striking the passenger in the back of the head. There was no accident, no sudden stop, just normal driving at approx. 40 mph. The plastic pieces that hold the headrest have failed causing a potentially dangerous or fatal accident.
Today I was sitting in a parking lot when my head was jerked forward after the headrest was deployed while stationary. I called the dealership in St. George, ut and they instructed me to contact Chrysler to file a claim. I did call them today and was given a claim number. Now I wait while the headrest sits deployed in my Jeep.
Got into my vehicle and noticed the passenger headrest was popped open. The vehicle had been parked for days since we are under a stay at home order due to covid-19 pandemic. We googled how to pop it back in, but it wouldn't attach. Noticed the plastic tab was broken. I'm just grateful no one was sitting in the seat when it happened. It could have shot their head forward and injured them.
A D V E R T I S E M E N T S
- Abilene, TX, USA