This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
This is a complaint about the timeline in which this recall P14/NHTSA 14V-154 (brake booster) is taking to get fixed by the Chrysler group. I have been on the waiting list at my local dealer in rapid city since mid June and they inform me that they are only getting 3-4 parts per month to fix this. I don't understand why Chrysler is reacting so slow at getting the parts out to the dealers to fix this, especially with the winter months coming up and if water gets into the brake system and freezes it may cause the brakes to not work properly. I called Chrysler to complain and they didn't seem to feel concerned and just gave me a canned standard statement that it is a controlled recall. Now in the meantime I have a 2nd recall P36/NHTSA 14V-391 (sun visor vanity lamp wiring) which I am on another waiting list to get fixed. If someone can please respond and let me know what is considered a reasonable waiting time for the brake booster to get fixed? if my dealer can only repair 3-4 vehicles per month, it may be years before all the affected Jeep are fixed.
The contact owns a 2013 Jeep Grand Cherokee. The contact received recall notifications for NHTSA campaign number: 14V154000 (electrical system) and NHTSA campaign number: 14V391000 (service brakes); however, the parts needed were not available. The dealer was contacted on multiple occasions, but was unable to provide an estimated time for when the parts would become available. The contact had not experienced a failure.
I have had a brake recall notice for my vehicle for months! when I check with Chrysler and the dealer parts to repair the brakes have not been released! I have now received a second recall for a possible short in the headliner that could cause a fire, again no parts to fix the problem. Is the government going to look into this or am I wasting my time filling out messages on this site"?"
I got a recall # P14 I have tired for over 3 months to get it repaired at royal olds in charleston where I purchased the vehicle they said they don't have the part and only get one part in at a time per month. It is apparent that they don't want to fix this recall, I'm not the only customer having this problem I have talked with others.
The contact owns a 2013 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 14V154000 (service brakes, service brakes, hydraulic) and stated that the part needed was unavailable to perform the repair. The manufacturer was notified of the issue. The contact had not experienced a failure. Updated 12/03/2014 updated 01/27/15
- Minocqua, WI, USA
Search CarComplaints.com for these popular complaint phrases...
The contact owns a 2013 Jeep Grand Cherokee. The contact stated that while driving at approximately 20 mph down hill and approaching a traffic light, the contact attempted to avoid a crash with another vehicle and depressed the brake pedal. The contact stated that the brakes failed to respond and crashed into a fence. A police report was filed. The passenger sustained injuries to the neck that did not require medical attention. The vehicle was not diagnosed or repaired. The VIN was not available. The manufacturer was not notified of the failure. The approximate failure mileage was 10,000.
The contact owns a 2013 Jeep Grand Cherokee. The contact stated that when depressing the brake pedal, there was a delay in response. The contact stated that NHTSA campaign number: 14V154000 (service brakes, service brakes, hydraulic) exceeded a reasonable amount of time for the recall repair. The dealer informed the contact that there was a limited amount of parts being shipped and that there was a order placed on June 30th of 2014. The vehicle was not repaired due to the part not being available. The manufacturer was not made aware of the failure. The approximate failure mileage was 23,000.
Hi.I requested a repair for the brake booster for my Jeep Grand Cherokee 2013, from my dealer berrios auto gallery caguas puerto rico, since aprox.2 months...every week I ask them about the item, they respond we dt have it yet...I received by mail today the notice of recall P14/NHTSA 14V-154..I call the dealer, same response...please investigate, I thing this dealer in not serious enough and the service is bad...thank you.god bless NHTSA..the num 2 incident info..N/a.
The contact owns a 2013 Jeep Grand Cherokee. The contact received a notification for recall NHTSA campaign number: 14V154000 (service brakes, service brakes, hydraulic) and NHTSA campaign number: 14V391000 (lighting, electrical). However, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not aware of the issue. The contact had not experienced a failure.
The contact owns a 2013 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 14V154000(service brakes, service brakes, hydraulic). The contact stated that the part needed to remedy the vehicle was unavailable. The manufacturer was not made aware of the issue. The VIN was unavailable. The contact had not experience a failure.
TL-the contact owns a 2013 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 14V154000 (service brakes, service brakes, hydraulic). However, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The VIN was unavailable. The contact had not experienced a failure.
The contact owns a 2013 Jeep Grand Cherokee. The contact received a notification for NHTSA campaign number: 14V154000 (service brakes, service brakes, hydraulic). However, the part to do the repair was unavailable. The contact stated the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced failure.
I have gotten two safety recalls from Jeep. The first one is P14/NHTSA 14V-154 ( brake booster may prematurely corrode) and the second is P36/NHTSA 14V-391 ( sun visor vanity lamp may experience high resistance short). I have called several dealerships to try to get my car in for them to check and have either been told they don't have the part or are "too busy to service my car". I was even told at helfman Dodge Chrysler Jeep and Ram in houston (713)533-6100 that they couldn't service my car because they were too busy and under staffed and then the man said " I don't mean to be rude, but it's true". my service engine soon light also came on at one point and they said they couldn't take my car in. I am very frustrated with Jeep's costumer service. I also called the dealership I bought my car from (auto nation) Chrysler Jeep and Dodge in spring, Texas three times and never received a phone call back after leaving three messages with the service operator. I was told to file a compliant on this website if the recalls were not taken care of within a reasonable time. Thank you for your time.
The contact owns a 2013 Jeep Grand Cherokee. The contact stated that NHTSA campaign number: 14V154000 (service brakes, service brakes, hydraulic) exceeded a reasonable amount of time for the recall repair. The recall notification was received in may of 2014 and the dealer did not have the remedy part available. The contact stated that the vehicle was placed on a waiting list. The manufacturer was not made aware of the delay. The contact had not experienced a failure.
The contact owns a 2013 Jeep Grand Cherokee. The contact received a recall notice for NHTSA campaign number: 14V154000 (service brakes, service brakes, hydraulic). The contact stated that the part needed to remedy the recall was unavailable. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
The contact owns a 2013 Jeep Grand Cherokee. The contact received recall notifications for NHTSA campaign number: 14V154000 (service brakes) and NHTSA campaign number: 14V391000 (electrical system). The parts were not available for several months. The dealer was unable to provide a specific date for when the parts would become available. The manufacturer was notified. The contact had not experienced a failure.
The contact owns a 2013 Jeep Grand Cherokee. The contact received a notification for recall NHTSA campaign number: 14V154000 (service brakes, service brakes, hydraulic) and NHTSA campaign number: 14V391000 (electrical). However, the parts needed to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The manufacturer was not notified of the issue. The contact had not experienced a failure. Updated 10/30/14 updated 4/24/2015
The contact owns a 2013 Jeep Grand Cherokee. The contact received a recall notification for NHTSA campaign number: 14V154000 (service brakes, hydraulic); however, the part needed to repair the vehicle was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
The contact owns a 2013 Jeep Grand Cherokee. The contact received recall notifications for NHTSA campaign numbers: 14V391000 (electrical system: Wiring) and 14V154000 (service brakes, service brakes, hydraulic). The contact stated that the parts needed to repair the vehicle were unavailable. The manufacturer was notified. The contact had not experienced a failure.
I received a recall notice in June and took my car for repairs. They did the inspection on the Jeep and found that I need a new part. I have now been waiting 3 months to get this part and my dealer tells me they can get the part from the factory and don't know when they will. Today I received a new recall notice P36 /NHTSA 14V-391 for a wiring issue on the overhead lights. I took it to the dealer and they told me they would order the parts. Again with know ideal when this would be repaired. The first could cause my breaks to fail the second could cause my car to burn down. I would like to get this repaired what do I need to do? I have contacted the factory with no help. They claim they are trying to produce the parts for the brakes.
A D V E R T I S E M E N T S
- Rapid City, SD, USA