Notes: The 2014 (and 2015) Jeep Grand Cherokee shows an early trend of transmission complaints. Most of the complaints are for rough shifting — things like jerking & hesitation when shifting gears.

We are keeping an eye on things but the 2014 Grand Cherokee doesn't look like a good model year compared to past years.


really awful
Crashes / Fires:
3 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
15,507 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2014 Jeep Grand Cherokee brakes problems

brakes problem

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2014 Jeep Grand Cherokee Owner Comments (Page 1 of 2)

problem #22

May 092016

Grand Cherokee

  • miles


The acceleration sometimes doesn't slow down even when you brake. I almost crashed onto another car

- West Park, FL, USA

problem #21

Feb 082016

Grand Cherokee

  • 21,342 miles
Forward collision warning (fcw) occasionally comes on without reason in city traffic, interstates, and country roads (no traffic or obstructions nearby) and at various speeds causing a "brake" warning signal and sometimes, not always, actually causing the vehicle to brake. Related to the fcw problem is a warning signal that frequently appears that indicates the adaptive cruise control/fcw are unavailable. Vehicle has been in shop numerous times and except for one time that the dealership found a part missing, the dealership continues to indicate they cannot duplicate the problem. The problem remains on-going and has not been resolved. The date of occurance below is the most recent event with the "brake" warning.

- La Vergne, TN, USA

problem #20

Jan 242015

Grand Cherokee

  • 12,000 miles
I started my 2014 Jeep Grand Cherokee and stepped outside to assist my son who was in the front passenger seat. Before I could walk around, from behind, the Jeep started rolling backwards, picking up speed, and hitting another parked SUV. I never understood what actually happened just "assumed" my son, accidentally, touched the gears, but wondered how/why would the Jeep move without the brake ever being depressed. Their was rear damage to my SUV and rear/front damage to the other person's car. It is now being published that both the 2014 and 2015 Jeep Grand Cherokee have had numerous incidents of rolling on their own--it now explains everything--my SUV did it. It was not parked on a slope, hill, or any type of incline--just a flat surface.

- Crestwood, IL, USA

problem #19

Aug 102015

Grand Cherokee

  • 13,000 miles


The contact owns a 2014 Jeep Grand Cherokee. The contact received notification of NHTSA campaign numbers: 14V636000 (electronic stability control) and 15V461000 (equipment); however, the part was not available within a reasonable timeframe to schedule the recall repair. The dealer did not give a specific date for when the part would become available and indicated that it may take longer than six weeks. The manufacturer could not provide an estimated date for when the contact's vehicle would receive the recall repair. Additionally, there was an abnormal noise coming from the rear of the vehicle. The approximate failure mileage was 13,000.

- San Antonio, TX, USA

problem #18

May 042015

Grand Cherokee

  • miles
The navigation system goes blank mid trip screen goes on and off and switches to other media. The transmission clicks from switching from park to drive or reverse. The truck makes a weird vibration noise it sounds coarse and feels weird after 20mph. All these problems have been happening since I took the Jeep out the dealership. I always bring it back to the dealer they say they fix it and I always bring it right back with the same exact problems.

- Elmwood Park, NJ, USA

problem #17

Mar 112015

Grand Cherokee

  • miles
The contact owns a 2014 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 14V636000 (electronic stability control) and 14V391000 (electrical system); however, the vehicle was taken to the dealer where it was stated that the parts to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

- Houston, TX, USA

problem #16

Feb 172015

Grand Cherokee 6-cyl

  • miles


I was driving and stopped at the stop sign and when I accelerated after making the stop and took a left turn on G street located on kirtland air force base my car accelerated and I lost control and when I applied the brakes nothing happened and my car proceeded to hit a parked vehicle and still the brakes did not stop the car and the only reason the car stopped was because I hit some reinforced steel cables holding something up. Four other vehicles were damages as a result of my brakes failing.

- Albuquerque, NM, USA

problem #15

Feb 132015

Grand Cherokee 4WD 6-cyl

  • 6,750 miles
The ESC warning light came on while traveling down the highway, and I tried the fix, to turn the vehicle on and off a couple of times (it had worked when the light came on before) but it did not fix the issue.

- Chula Vista, CA, USA

problem #14

Jan 082015

Grand Cherokee 4WD 6-cyl

  • 41,000 miles
While traveling perfectly fine for 2 hours on an expressway, our vehicle became completely uncontrollable as the road became slightly slippery and we decreased our speed to around 45 mph. The steering wheel began shaking, the vehicle felt like it was driving itself, shimmying left and right uncontrollably. We could not correct the vehicle from slightly fishtailing even after removing pressure from accelerator and reducing speed to 5-10 mph and driving on the shoulder where there was more traction. We were totally unable to control the vehicle. We switched the select-terrain knob to "snow" to see if that helped, but it continued to be virtually uncontrollable. We were afraid to completely stop the vehicle due to all other traffic flying past us going normal speeds. The vehicle miraculously made it to a gas station right off the highway and was towed to the nearest Jeep dealer. The service department took it out for two different drives and could not replicate the problem. They hooked it up to their computer diagnostic system and could find no error codes. We also inquired if it was part of the P64 recall regarding the electronic control stability and were told no even though it seems similar to the problem that the recall addresses.this was the most terrifying experience we have ever had in a vehicle. If there had been any vehicles in our immediate vicinity at the onset of the issue, we would have been in a horrific accident. Two other similar, but less intense scenarios had happened before this one, both including the same feeling of being out of control, once on a rainy road service, and the other on an intermittently slippery road. Because this seems to be an intermittent problem and one that is a huge safety concern, we refuse to drive this vehicle on the road again.

- Linden, MI, USA

problem #13

Jan 232013

Grand Cherokee

  • 4,000 miles
My lights outside/inside go black/no lights with no warning. Other cars flash their lights at me and all I can do is turn on overhead light, and drive very slow. Also my brakes won't work, this happened three times. I'm scared to drive at any time after dark. My car was in shop for 37 days because they could not get parts to fix/after accident.

- Painted Post, NY, USA

problem #12

Dec 172014

Grand Cherokee

  • 13,100 miles


Traveling at reduced speeds on interstate, after passing an accident (wet conditions/rain), I found the car starting to lose traction with the road. I live in southern California with potentially troubled roadways, however this was interstate 15 in san diego, and within separated carpool lanes. As I continued on cautiously at roughly 60mph due to conditions and unsure of the first occurrence, I felt the car slip, and slide, the rear end starting to drift toward edge of lane, I removed my foot from gas and allowed car to regain traction. Was forced to crawl at roughly 45mph to feel safe again. A native of Oregon where rain is a routine part of life, this occurrence falls beyond the realm of expected performance. The Grand Cherokee is one of the heaviest cars on the road, making this issue perplexing. At the time of occurrence southern California was experiencing moderate rain throughout the month dispelling much credit for oil accumulation on the roadways, as is usually indicated. When I came to think about the issue I remembered a few weeks prior on a wet roadway (not raining) as I accelerated from a red light my rear tires spun, and I had to release the gas to regain traction as well. The reason I am reporting is I brought this scary incident up to a friend who also owned a newer Grand Cherokee (2013), and was appalled to hear of similar occurrences. This has greatly diminished my trust in the vehicle. My own steps were to upgrade tires which are falken ziex S/TZ05 side 285/40R22xl 110H, to yokohama of the same size, and report to dealer. However I am skeptical this would be a fix, as the falken tread (just 4,000miles into use) looks more than capable of dispersing water. With infrequent rain, it may be quite some time before conditions repeat themselves, and I would feel uncomfortable getting up to (again 60mph) moderate speeds.

- San Diego , CA, USA

problem #11

Dec 052014

Grand Cherokee

  • miles
The contact owns a 2014 Jeep Grand Cherokee. The contact received a notification for NHTSA campaign id number: 14V636000 (electronic stability control) and stated that the part needed was unavailable to repair the vehicle. The dealer was unable to inform when the part would become available. The manufacturer was not notified of the issue. The contact had not experienced a failure. Updated 01/07/14

- Rochester, IN, USA

problem #10

Sep 292014

Grand Cherokee 4WD 6-cyl

  • 4,200 miles
After coming to a complete stop the vehicle lunges forward. This is an intermittent issue, but appears to happen more frequently after the vehicle has been sitting for a period of time. Additionally the vehicle transmission is always trying to find a different gear (I describe this as fishing for a gear) up shifting when you want to slow down or just the opposite down shifting when you want to speed up.

- Prospect, KY, USA

problem #9

Nov 052014

Grand Cherokee 4WD 6-cyl

  • 9,700 miles
Intermittent problem: Acc/fcw not available. Says service required. Stability controls turns on and off by itself. Also driver's assist backup camera not showing lines. Next day same thing happened.

- Roland, AR, USA

problem #8

Sep 022013

Grand Cherokee

  • 876 miles
Whole panel goes blank lose all info for driving brakes seem abnormal does not brake easy. Navigation instrument panels go blank and freeze also car shifter from auto drive to super while driving. 3rd attempt to fix replaced whole cluster but still have the same problem my wife will not drive car anymore due to fear of safety and have children only 5000 miles on it and we cannot drive anymore very unsafe. Lemon law should go into effect asap.

- Stoneham, MA, USA

problem #7

May 032014

Grand Cherokee

  • 4,800 miles
The contact owns a 2014 Jeep Grand Cherokee. The contact stated that upon inspection, the gauges on the instrument panel independently reset. The vehicle was taken to the dealer for inspection and they stated that the instrument cluster needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and stated that the vehicle was not included in NHTSA campaign number 13V483000 (electrical system, electronic stability control, service brakes, hydraulic). The failure mileage was 4,800.

- Mechanicsburg, PA, USA

problem #6

Dec 182013

Grand Cherokee

  • 600 miles
The contact owns a 2014 Jeep Grand Cherokee. The contact stated that the instrument panel flickered. The vehicle was taken to the dealer for inspection. The contact was unsure of what the exact diagnosis was. The vehicle was not repaired. The manufacturer was notified of the incident and informed her that the vehicle was not listed under recall NHTSA campaign number: 13V483000 (electrical system, electronic stability control, service brakes, hydraulic). The approximate failure mileage was 600.

- Vauxhall, NJ, USA

problem #5

Jan 112014

Grand Cherokee 6-cyl

  • 893 miles
January 13, 2013 Chrysler group llc. Customer center P.O. Box 21-8004 auburn hills, mi 48321 re: Case# [xxx] to whom it may concern; below, you will find a brief synopsis of my previous and current issues with my new 2014 grand Jeep Cherokee; upon immediately receiving my 2014 Jeep Cherokee, I noticed that my vehicle did not drive smoothly and I had to push hard on the accelerator pedal because my rpms and mph dropped very fast and I was in traffic. After my Cherokee loss power and I began to drift, and after coming to a complete stop, I started my SUV up again and I had no instrument panel. Everything was black. The performance of the vehicle deteriorated to a point where a problem was evident. Frequently, not all the time, the vehicle was very sluggish to accelerate and occasionally not responding to the gas pedal, for approximately five-ten seconds as the RPM's went down. It felt as the though, I was forcing the gas by pressing on the accelerator pedal hard. It appear that the gas was blocked from flowing because I had to press very hard to get some gas to my SUV or the vehicle was stuck in a low gear and not up-shifting. My SUV only have 893 miles on it. I called the dealer sport durst and they informed me to call Chrysler to report the issue. They were very rude especially [xxx] the general manager. Under the North Carolina law, I am requesting a knew 2014 Jeep Cherokee with the same options and or refund of my downpayment. I just would like to add that the dealership that I purchased my vehicle from are very rude and unprofessional towards their black customers and I will never purchase another vehicle nor will I ever have my vehicle serviced by that dealership. I look forward to working with you to resolve this issue asap! cc: Nc attorney general Consumer Affairs office information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Durham, NC, USA

problem #4

Dec 012013

Grand Cherokee

  • miles
The contact owns a 2014 Jeep Grand Cherokee. The contact stated that NHTSA campaign number: 13V483000 (electrical system, electronic stability control, service brakes, hydraulic) had surpassed a reasonable time for repair. The dealer was contacted and stated that the parts were not available. The manufacturer was not contacted. The contact had not experienced a failure.

- Bay City, TX, USA

problem #3

Nov 152013

Grand Cherokee

  • 200,900 miles
The contact owns a 2014 Jeep Grand Cherokee. The contact stated that the vehicle was serviced under NHTSA campaign number: 13V483000 (electrical system, electronic stability control, service brakes, hydraulic) however, the stability control warning light illuminated after the service. The vehicle was taken back to the dealer where the technician advised that the entire instrument panel would need replaced. The vehicle was not able to be repaired because the parts needed to correct the failure were not available. The vehicle was not repaired. The manufacturer as not made aware of the problem. The approximate failure was 200,900.

- Belleville, IL, USA

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