Notes: The 2014 (and 2015) Jeep Grand Cherokee shows an early trend of transmission complaints. Most of the complaints are for rough shifting — things like jerking & hesitation when shifting gears.

We are keeping an eye on things but the 2014 Grand Cherokee doesn't look like a good model year compared to past years.


really awful
Crashes / Fires:
51 / 0
Injuries / Deaths:
25 / 0
Average Mileage:
12,408 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2014 Jeep Grand Cherokee drivetrain problems

drivetrain problem

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2014 Jeep Grand Cherokee Owner Comments (Page 12 of 12)

« Read the previous 20 complaints

problem #18

Oct 092013

Grand Cherokee 4WD 6-cyl

  • 1,231 miles


2014 Jeep Grand Cherokee. Consumer writes in regards to acceleration problems. The consumer immediately noticed upon receipt of the vehicle, that it did not drive smoothly and lacked power during acceleration. However, she felt it was due to lack of familiarity with the vehicle. The performance of the vehicle deteriorated to a point where a problem was evident. Frequently, not all the time, the vehicle was very sluggish to accelerate and occasionally not respond at all for about ten seconds as the RPM's went up. It felt as the though, she was forcing the gas by pressing on the accelerator pedal, but the gas was blocked from flowing, or the vehicle was stuck in a low gear and not up-shifting. Also, the check engine light illuminated, with only 1,231 miles. The consumer had to return to the dealer, several more times, due to the check engine light illuminating.

- Beach Haven, NJ, USA

problem #17

Dec 122013

Grand Cherokee 6-cyl

  • 7,000 miles
From a stopped position in park, car spontaneously shifted into neutral.

- Mahwah, NJ, USA

problem #16

Nov 112013

Grand Cherokee

  • 400 miles
Soon after taking possession of this vehicle (9/27/13) I noticed that now and again (4/5 times) there would be a hesitation from the automatic transmission when shifting to the next higher gear when accelerating to highway speed. It was so subtle that I filed it under "nothing is perfect", but would keep score. Don't be misled by the low mileage above. That is my new normal. A head and neck injury in 2001 followed by a long overdue diagnosis of severe ptsd by the va left me practically a "house hermit" and driving anywhere involving distance requires hiring a driver. This vehicle was nothing more than my being able to have access to the woods with a 911 button attached to keep the P/a in check. What happened to me was that from a stop sign I turned onto the main highway and was accelerating to 55 when at about 50 the transmission hung, this time it would not release to the next gear, the engine began to struggle until it almost stalled. As unexpectedly as it had hung the transmission shifted, the engine immediately recovered ""with a roar"" and off we went. (extra RPM's, ? computer/fuel pump saw no problem) I'm sure that in those seconds my speed dropped 20 mph's with no "warning", such as brake lights had someone been behind me. Had this occurred entering a busy belt-way, interstate, etc., you can imagine the possible may-hem. Did some research, got an appointment for service at the dealership and was told (as expected from research) their computer saw no abnormalities and showed me a blank piece of paper to prove it. Asked them to sign a piece of paper saying my drivetrain was "just wonderful" and reaffirming that Chrysler had never heard of any problems just in case I or others wound up dead or maimed from "no problems". I now have a "moral problem" sitting in my driveway and not out in the middle of the woods.

- Norwood, NY, USA

problem #15

Nov 212013

Grand Cherokee 6-cyl

  • 13,900 miles


For the second time in 2 weeks the power steering assist steering failed while driving the vehicle. The instrument cluster gives a "power steering warning" and all hydraulic assistance fails. Within a few minutes of this happening, the engine also gets hot. I live N the Texas hill country. This failure results a large increase in steering effort on the local hilly and curved roads and the ability to take evasive maneuvers if some of the many local wild animals cross the road in front of me. It also affects the ability to maneuver in traffic until the vehicle is brought to a stop. The problem is intermittent and the dealer has not been able to diagnose the problem due to it's intermittent nature. So far, this vehicle has had air suspension failures, power steering failures, and " due not shift transmission" failures and has become a safety issue for me and other drivers around me. I use this vehicle for work related travel throughout multiple states so it gets driven often.

- Bandera, TX, USA

problem #14

Mar 292013

Grand Cherokee

  • miles
Continuously exhibiting persistent progressively worsening life-threatening transmission and electrical failures. Transmission sticks in low gear and will not upshift, transmission stalls, push gas pedal to the floor and nothing happens, almost hit numerous times, gears jerk, rpms rev up and speed increases when applying brakes, will not slow down then bounces to a stop, interior lights short out, doors do not lock, electronic chirping sound from engine even when off, touchscreen/radio/climate controls do not work, total of 45 different defects, continuous since day purchased, sent 2 written notices to Chrysler, has been 8 months and no one will help, increasingly fearful for safety. Total of 43 days in shop and 14 attempts to repair same serious safety defects and conditions.

- Luray, VA, USA

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problem #13

Oct 262013

Grand Cherokee 6-cyl

  • 2,020 miles
The driver pulled the automobile into a driveway on a downhill slope. The driver shut the vehicle off using the push button start/stop. The driver returned to the vehicle 10 minutes later, with a passenger in the front seat. The driver started the vehicle (foot on brake as required) using push button start/stop. The driver engaged the transmission into reverse using the shifting lever (with foot still on brake as is required by the brake transmission shift interlock (BTSI) system). When engaged in reverse, the engine revved to a high level, and the car traveled in reverse up the hill (driveway), through the street, and into a ditch. Side and front airbags deployed. Driver believes they never took foot off the brake, and the braking was not sufficient to overcome torque of the engine/transmission. Vehicle damage includes air bag deployment, cabin roof liner detachment, three bent wheels, minor damage to muffler, minor body damage. Dealer checked electronics/instrument recordings and noted nothing unusual appearing, and had no knowledge of similar problems.

- St. Clairsville, OH, USA

problem #12

Aug 012013

Grand Cherokee

  • miles


When vehicle reaches of 38 mph and above, most of the time a vibration occurs. The vibration can be felt in the seat, the floorboard and steering wheel. Once at 70 mph the vibration can be seen in the steering wheel.this 2014 Grand Cherokee has been to the dealer several times and the issue never resolved. They said it could a transmission, but nothing was ever done. Wheel alignment has also been a problem.

- Charleston, SC, USA

problem #11

Jul 152013

Grand Cherokee

  • 4,850 miles
With vehicle in park, with foot on the brake, pushing button to either turn the vehicle on or off causes the vehicle to lunge forward. Intermittent occurences, unable to reproduce for the mechanic. Has happened with this vehicle 6 times over an 8 week period.

- Hesperia, CA, USA

problem #10

Jul 042013

Grand Cherokee

  • 500 miles
The contact owns a 2014 Jeep Grand Cherokee. The contact stated that while driving approximately 30 mph, the vehicle would automatically shift gears and the check engine warning light would illuminate intermittently. The vehicle was towed to a dealer where unknown repairs were made. The manufacturer was notified of the failure. The vehicle was repaired but the failure recurred. The approximate failure mileage was 500 and the current mileage was 5,000.

- Sacramento , CA, USA

problem #9

Aug 012013

Grand Cherokee 4WD 6-cyl

  • 500 miles
Vehicle has an oscillating vibration at anytime with no reason. It happens at all different speeds and road conditions.

- Forestport, NY, USA

problem #8

Aug 232013

Grand Cherokee 6-cyl

  • 305 miles


Vehicle is slow when shifting in low gears; pulling away from stop lights/signs feels as if the car is not in drive and going to stall. This could result in being rear ended since so many drivers speed away when light turns green. It seems like it stutters during shifting. Having it in eco-mode highlights the issue further. The down shifting at higher speeds feels like a stick shift car, not normal or comfortable. Even on the highway acceleration is often not very responsive during entrance and passing. The gas pedal is very touchy, no way to pull away slowly, just takes off; this might be part of the issue, confusing the sensors during shifting. I contacted my sales person who said he'd have a service tech contact me, no calls yet. I wish I had checked this site and edmunds before buying, as I would have chose a different manufacturer. This is my 4th Jeep gr Cherokee, unfortunately the least desirable, my '09 had zero issues and original brakes at trade in with over 105,000 miles; '14 is likely my last.

- New Lenox, IL, USA

problem #7

Aug 192013

Grand Cherokee 8-cyl

  • 550 miles
I purchased a 2014 Jeep Grand Cherokee limited for $46,000 from dothan Chrysler Dodge Jeep Ram on Saturday, August 17th, 2013. We drove off the at 8:30 P.M. that evening. On Monday, August 19th, at approximately 4:00 P.M. as I was driving down the highway after having just left my job at the Washington county sheriff' office, where I am the public information officer, my vehicle's screen flashed a warning that read: Vehicle gear shift malfunction. The screen went completely black for approximately 1 minute. When it came back on the screen read: Please service transmission followed by turn off ignition to engage park. I tried to turn off ignition, in the middle of the highway, and the warning then read: Vehicle must be in park to turn off ignition. This endless circle continued as I was able to stop the car at a gas station parking lot. I sat in the parking lot of the gas station for approximately 5-7 minutes where I documented (via cellphone camera) the repeated messages and attempted to turn my engine off and simultaneously attempted to put the vehicle in park. The gears would not display. There was no way to see if the vehicle was in park, or what gear it was in at all. After struggling with the vehicle for close to 7 minutes, I was finally able to turn the ignition off. When I restarted the vehicle, the transmission service light was on. I contacted the dealership (as noted above) immediately. I was assured by the salesman that this "happens all the time to Jeep". this was my first major concern with not only the vehicle, but also the dealership. I have a full team of certified mechanics that work for our office. I met with each of them and was told that this was not a common thing for any vehicle. My cruise control is now completely inoperable.

- Chipley, FL, USA

problem #6

Jun 032013

Grand Cherokee 4WD 6-cyl

  • 1,100 miles
Vehicle stalled at a stop light. The instrument panel registered neutral, but the gear shift was in drive, with the engine off. The gear shift was unable to shift. Car stalled T red light...updated 08/19/13 the vehicle started 15-20 minutes later. The vehicle stalled again six days later. The vehicle was unable to diagnose the problem. Updated 08/27/13

- Wittmann, AZ, USA

problem #5

Jul 212013

Grand Cherokee 6-cyl

  • 1,146 miles
This vehicle has allegedly been repaired by the dealership on Friday for the same issue I had today. Vehicle keeps jumping out of drive and goes into neutral. This is a big safety issue. While I was trying to turn left the vehicle jumped into neutral leaving me to face traffic coming towards me. I had to press the brake pedal then put the vehicle back into drive to pull away. Thank god I was only traveling at a low speed and the other vehicles had time to slow down before hitting me. Either Jeep /Chrysler or my dealership is lying when they say the vehicle had been fixed!

- Katy, TX, USA

problem #4

Jul 012013

Grand Cherokee 6-cyl

  • 400 miles
While traveling at high speed or low speed for no reason vehicles gear shifter selects neutral on its own. Also problems with vehicle instruments display, displaying various faults with vehicle. After vehicle comes to a stop and vehicle restarted problem disappears then reappears a short time later. Now taken back to dealer for them to repair vehicle. Still waiting after two weeks for Chrysler to repair/supply new parts.

- Katy, TX, USA

problem #3

May 212003

Grand Cherokee 6-cyl

  • 200 miles
Jerking, clunking zf transmission. Been to deal 4 times and not fixed. Dangerous and try to avoid freeways as it could lock up and break which could cause an accident.

- Saratoga, CA, USA

problem #2

Jun 032013

Grand Cherokee

  • 1,500 miles
The contact owns a 2014 Jeep Grand Cherokee. The contact stated that while making a turn at unknown speeds, the vehicle independently shifted into neutral then stalled. The vehicle was able to be driven to the contact's residence after being restarted several minutes later. The contact also mentioned that the failure occurred several times. The vehicle was taken to the dealer where the failure could not be replicated. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 1500.

- Wittmann, AZ, USA

problem #1

Jun 162013

Grand Cherokee

  • 300 miles
The contact owns a 2014 Jeep Grand Cherokee. The contact stated that while at a complete stop, the vehicle independently shifted into neutral gear and then it stalled. The vehicle was restarted within a few minutes. The vehicle was able to be driven to the contacts residence. The contact also mentioned that the failure occurred several times. The vehicle was taken to the dealer where the failure could not be diagnosed. The vehicle was not repaired. The manufacturer was not notified about the failure. The failure mileage was 300.

- Wittmann, AZ, USA

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