Notes: The 2014 (and 2015) Jeep Grand Cherokee shows an early trend of transmission complaints. Most of the complaints are for rough shifting — things like jerking & hesitation when shifting gears.

We are keeping an eye on things but the 2014 Grand Cherokee doesn't look like a good model year compared to past years.


really awful
Crashes / Fires:
2 / 0
Injuries / Deaths:
2 / 0
Average Mileage:
13,216 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2014 Jeep Grand Cherokee steering problems

steering problem

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2014 Jeep Grand Cherokee Owner Comments (Page 1 of 2)

problem #35

May 082016

Grand Cherokee

  • 40,000 miles


While vehicle was in motion on the highway the engine shut off. My wife was driving it with our 4 year old daughter in the backseat. At that time the vehicle lost power steering. She called me in a panic. I called the Jeep dealer who came and towed the vehicle in to the service department. The same thing happened while the Jeep was in the shop at California superstores in valencia, ca. They called me several times to come and pick the car up because they could not figure out what happened, but that there was not a "fix" for it. Due to concerns for my familys safety I refused to pick the car up and called Chrysler who told me not to pick the car up, that it was dangeous to drive it. The next weeki was again told to come and pick the car up, this time by both the dealer at California superstores, valencia, ca and by the corporate people at Chrysler, and told there was no fix for the problem. The car just randomly shuts off while driving it. I opened a claim withchrysler Corp. About the car stalling out but have not heard back about any fix or recall. The car is unsafe to drive and I am not receiving any help from the dealer or Chrysler Corp. I paid almost $38,000 for the car and do not even want to drive it or have my family in it due to the possibility that it could stall again (it has happened several times), the steering go out, and cause an accident harming us or other drivers on the roadways.

- Acton, CA, USA

problem #34

Apr 132016

Grand Cherokee

  • 31,000 miles
This morning while backing the vehicle out of my driveway onto the street, the steering locked and could not be turned at all. The car was at an angle to the curb on a 1-way city street, there were no obstructions. I struggled to turn the wheel at all when I put it back in drive. I switched from reverse to drive a few times trying to get out of the street and park. Finally, after struggling to turn the wheel even the tiniest bit, I put the transmission in park, shut the engine off, waited a few minutes and restarted it. The steering immediately freed up and I was able to drive to work. I reported it to the local dealer and they can't look at it until almost 24 hours after the incident occurred.

- Philadelphia, PA, USA

problem #33

Feb 192016

Grand Cherokee

  • 18,000 miles
The power steering fluid has dropped in my reservoir and has been dropping ever since I have owned this car. It has been topped off by the dealer on 3 occasions since I have owned this car. It has dropped to a level half way between the minimum and maximum marks on the reservoir mostly recently in less than 2000 miles. I have brought it to the attention of the dealer on five different occasions since I have owned this car(2.5 yrs) and all they say is they cannot find any leaks. The power steering system is a closed, pressurized system that should not leak at all. Chrysler Jeep has basically ignored my concerns, declined to look further into this problem and has closed my case on this matter. I have been told by a local auto service center that this is an on going problem with this engine(3.6L V-6 pentastar) in all Chrysler autos as they regularly need to top off the power steering fluid in all these cars. The car was stationary when the power steering fluid was checked and the fluid at normal operating temperature.

- Davidson, NC, USA

problem #32

Dec 312015

Grand Cherokee

  • 28,514 miles


Vehicle recently purchased as certified pre-owned, bumper to bumper warranty, 28K miles: After driving vehicle less than 100 miles discovered the following defects: Radiator leaks power steering rack leaks loose object rolling back in forth inside driver's door panel vehicle being serviced by dealer under warranty, however I needed to pay for a rental for 1 week.

- Franklin, NJ, USA

problem #31

Dec 292015

Grand Cherokee

  • 60,000 miles
The contact owns a 2014 Jeep Grand Cherokee. While driving approximately 30 mph, the steering wheel seized without warning. The vehicle was taken to a dealer where it was diagnosed that the power steering rack leaked and needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 60,000.

- Livonia, MI, USA

problem #30

Nov 082015

Grand Cherokee 4WD 6-cyl

  • Automatic transmission
  • 35,000 miles
The contact owns a 2014 Jeep Grand Cherokee. The contact stated that the vehicle began to reverse independently while the engine was on. There was no occupant in the vehicle. The vehicle traveled across the street and crashed into a mailbox, then proceeded to roll up an inclined driveway while still in reverse. The contact attempted to enter the vehicle but the vehicle then moved forward and knocked the contact to the ground, driving over her legs. The vehicle eventually stopped and crashed into a fence. The contact sustained leg injuries that required medical attention. The vehicle was towed to an independent mechanic where the body damages were repaired but the failure was not determined. The failure was recurring. The failure mileage was approximately 35,000. Updated 04/08/16

- Atkinson, NH, USA

problem #29

May 042015

Grand Cherokee

  • 14,000 miles


The contact owns a 2014 Jeep Grand Cherokee. The contact stated that there was a random failure with the instrument cluster warning indicators flickering without warning. The radio and vent controls failed to work for heat and air conditioning, the heated seats had issues, and the steering wheel became extremely hot. The vehicle was taken to the dealer several times and they were not able to provide a remedy. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 14,000.

- El Dorado, AR, USA

problem #28

Aug 262015

Grand Cherokee

  • 69,000 miles
When I apply the brakes the front end shakes pretty badly. I also have an issue when I excellerate moderately the vehicle seems to take off leaving me feeling out of control and having to take my foot off the gas and watching the RPM hit 6000. I have also had issues with the transmission and a total of 5 recalls. I have had time in court trying to fight it using the lemon law but lost because of not having an attorney and a transmission specialist I couldn't afford either. I notice my problems at 1900 miles but I lost because they said I used it for commercial use which I don't because I don't have it registered as a commercial vehicle I just drive a lot for work at the time. This vehicle has caused me loads of stress since I bought it and feel very unsafe driving my kids around. Any help you can give me would be greatly appreciated I'm at my wits end. I bought my Jeep early in 2013 so I feel its one of the first Jeep off the assembly line with lots of issues. Thanks

- Verona, NJ, USA

problem #27

Jul 312015

Grand Cherokee

  • 16,850 miles
The 2014 Grand Cherokee summit, was serviced on 7/30/15. I had the tires rotated and an oil change. The next day, I got on the freeway and proceeded to do 65mph when the front end and or the steering wheel started shaking violently. I am getting the tires balanced/serviced on 8/19/15 to see if that will fix the problem.

- Bedford Hts, OH, USA

problem #26

Aug 152015

Grand Cherokee

  • miles
Last evening, while parking the vehicle on the street in front of a hotel, the steering locked and could not be turned at all. The car was at a 45 degree angle to the curb, about 2 feet from the curb, there were no obstructions. Although moving at very slow speed, I had to brake abruptly and after assesing the situation, put the transmission in park, shut the engine off and restart the vehicle where it immediatley freed up the steering and I was able to park it. This morning the steering seemed fine and I drove it home. Calling the dealer first thing tomorrow (today is Sunday).

- Spofford, NH, USA

problem #25

Aug 082014

Grand Cherokee 4WD 6-cyl

  • miles


I've been to the local dealership with the notice that was sent me from Chrysler and have been their at least twice in the last four months, and have been told that I'm on a waiting list. I would think if this was a safety concern this should be repaired immediately. Not sure where to go here.

- Stevens Point, WI, USA

problem #24

Jan 152015

Grand Cherokee 6-cyl

  • 18,248 miles
While accelerating onto curve of freeway entrance ramp, felt a slight jerk or pop on the steering wheel then lost all control of steering wheel. Steering wheel did not control car, so I veered straight off ramp and into grass/plant area. I did take a video showing how the steering wheel was spinning freely around in circles. Very fortunate this did not occur 30 seconds later when I would have been on the freeway and losing control of steering. I had the car towed to the dealership and after inspection, was told that the lower steering column shaft broke loose from upper shaft, causing steering wheel to spin freely. When shaft broke loose it also caused damage to the clockspring. The car was repaired by the dealership, however based on the seriousness of this defect and potentially fatal results, wanted to make sure this was communicated as the car is only 14 months old with only 18,200 miles on it....updated 01/23/15...... updated 06/30/15

- Irvine, CA, USA

problem #23

Jan 082015

Grand Cherokee 4WD 6-cyl

  • 41,000 miles
While traveling perfectly fine for 2 hours on an expressway, our vehicle became completely uncontrollable as the road became slightly slippery and we decreased our speed to around 45 mph. The steering wheel began shaking, the vehicle felt like it was driving itself, shimmying left and right uncontrollably. We could not correct the vehicle from slightly fishtailing even after removing pressure from accelerator and reducing speed to 5-10 mph and driving on the shoulder where there was more traction. We were totally unable to control the vehicle. We switched the select-terrain knob to "snow" to see if that helped, but it continued to be virtually uncontrollable. We were afraid to completely stop the vehicle due to all other traffic flying past us going normal speeds. The vehicle miraculously made it to a gas station right off the highway and was towed to the nearest Jeep dealer. The service department took it out for two different drives and could not replicate the problem. They hooked it up to their computer diagnostic system and could find no error codes. We also inquired if it was part of the P64 recall regarding the electronic control stability and were told no even though it seems similar to the problem that the recall addresses.this was the most terrifying experience we have ever had in a vehicle. If there had been any vehicles in our immediate vicinity at the onset of the issue, we would have been in a horrific accident. Two other similar, but less intense scenarios had happened before this one, both including the same feeling of being out of control, once on a rainy road service, and the other on an intermittently slippery road. Because this seems to be an intermittent problem and one that is a huge safety concern, we refuse to drive this vehicle on the road again.

- Linden, MI, USA

problem #22

Dec 172014

Grand Cherokee

  • 13,100 miles
Traveling at reduced speeds on interstate, after passing an accident (wet conditions/rain), I found the car starting to lose traction with the road. I live in southern California with potentially troubled roadways, however this was interstate 15 in san diego, and within separated carpool lanes. As I continued on cautiously at roughly 60mph due to conditions and unsure of the first occurrence, I felt the car slip, and slide, the rear end starting to drift toward edge of lane, I removed my foot from gas and allowed car to regain traction. Was forced to crawl at roughly 45mph to feel safe again. A native of Oregon where rain is a routine part of life, this occurrence falls beyond the realm of expected performance. The Grand Cherokee is one of the heaviest cars on the road, making this issue perplexing. At the time of occurrence southern California was experiencing moderate rain throughout the month dispelling much credit for oil accumulation on the roadways, as is usually indicated. When I came to think about the issue I remembered a few weeks prior on a wet roadway (not raining) as I accelerated from a red light my rear tires spun, and I had to release the gas to regain traction as well. The reason I am reporting is I brought this scary incident up to a friend who also owned a newer Grand Cherokee (2013), and was appalled to hear of similar occurrences. This has greatly diminished my trust in the vehicle. My own steps were to upgrade tires which are falken ziex S/TZ05 side 285/40R22xl 110H, to yokohama of the same size, and report to dealer. However I am skeptical this would be a fix, as the falken tread (just 4,000miles into use) looks more than capable of dispersing water. With infrequent rain, it may be quite some time before conditions repeat themselves, and I would feel uncomfortable getting up to (again 60mph) moderate speeds.

- San Diego , CA, USA

problem #21

Jul 242014

Grand Cherokee 6-cyl

  • 7,834 miles
As you accelerate the diesel Grand Cherokee and it reaches 7th gear, the car starts shuddering as if the vehicle is about to "fall apart". this issue happens every time when in 7th and 8th gear. I've had to use the paddle shifters to maintain the vehicle in 6th gear to avoid such shaking in the highway. I've taken the vehicle to an empty road and accelerated to reproduce the issue and kept my foot in the petal and it eventually settles down after 8th gear. But if you remove foot from gas and let the car shift back to 6th when you re-accelerate the shuddering returns again. The entire car just shakes. Jeep has been unable to find a solution to this and the vehicle is not even a year old yet.

- Hialeah, FL, USA

problem #20

Oct 242014

Grand Cherokee 4WD 6-cyl

  • 10,000 miles
My 2014 Jeep Grand Cherokee ecodiesel shudders/vibrates intermittently at highway speeds. Evidently, this is a common problem in this particular model, and so much so that it now has a name, "fish bites". at least one technical service bulletin and possibly even more (many have similar symptoms) have acknowledged the drivetrain as the source and have attempted to resolve it with software flashes. After numerous visits to the dealer to correct the issue, the "fish bites" are still happening, and are getting increasingly worse. Unfortunately, after the last visit and being told it had been resolved, I had to find out that the attempted fix did not work while on a tight two-lane road. The occurrence nearly caused the vehicle to lose control at high speed. Prospective buyers of this model should recognize that it may be unsafe, as this unresolved issue was clearly a hazard to myself and to the vehicles in close proximity.

- Colorado Springs, CO, USA

problem #19

Jul 022013

Grand Cherokee

  • 1,200 miles
At what point does someone step in and say enough is enough. In 1 1/2 years my vehicle has been in 12 times. Besides the 7 recalls, there has also been issues with the gas cover broke, leather seat issues, power steering, shocks, brake boot and rear camera. If that isn't bad enough, many times they issue a recall and don't even have the parts available. The lemon laws are so dealer and manufacture friendly that it is very difficult to qualify. Each time I go to the dealer it is 120 miles round trip. Someone needs to step in and reimburse the consumers for this expensive mistake that Jeep made in manufacturing these vehicles which has been passed on to the consumer who thought we were getting a reliable product.

- Lakota, ND, USA

problem #18

Oct 012014

Grand Cherokee 4WD 6-cyl

  • 16,185 miles
When I was driving on a highway, and this has happened multiple times before but I never thought anything of it until it happens intermittently, I was driving on a highway and when I speed up and let go of the gas pedal, the vehicle continues to speed up afterwards putting my family in danger. Also, when I go to turn my vehicle, the steering locks up from time to time making it very difficult to turn the wheel and dangerous if on a busy road which could cause an accident.

- Millville, NJ, USA

problem #17

Sep 122014

Grand Cherokee 4WD 6-cyl

  • 9,500 miles
On 9/12/14, while driving home from the grocery store, my power steering went out mid-turn. This is the 7th time my power steering has gone out. In previous incidents it would say "service power steering" as soon as I turned on the car then the light would go out after a period of few minutes to an hour and the driving would be fine. This is the power steering has gone out while driving. I have previously taken it to the dealership (orchard) a few months ago for this problem and was told there was nothing wrong and there were "no alerts in the system". this time I took pictures of the "service power steering" alerts. I hope that they will address this issue. In addition to this, my vehicle has had more than 5 safety recalls in the last year and 2 of them have not been addressed by (orchard) due to lack of parts. This is unacceptable!

- Shelby Township, MI, USA

problem #16

Jun 112014

Grand Cherokee 6-cyl

  • 1,165 miles
Front cv boot clamp failure: Noted grease on left front wheel, looked underneath to find axle grease splattered all over inside of the rim, brake caliper, and most front left axle components. Clamp which holds the cv joint boot in place at the wheel was missing and cv boot was off, allowing grease to escape from cv joint. The same problem has been reported numerous times on this site, as well as on the Jeep owner forums, and seems to affect 2014 Jeep Grand Cherokee built between early March and mid-April. Many owners have reported both cv boot clamps failing (both front axles), at different times. At this point Jeep has not issued any type of recall for the issue. The affected axle has been since replaced, after a 6 day wait for the part.

- Chicago, IL, USA

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