CarComplaints.com Notes: The 2015 Jeep Grand Cherokee shows an early trend of transmission complaints. Most of the complaints are for rough shifting — things like jerking & hesitation when shifting gears.
The 2014 Jeep Grand Cherokee also has the same transmission issues.
10.0
really awful
Crashes / Fires:
12 / 8
Injuries / Deaths:
8 / 0
Average Mileage:
21,252 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2015 Jeep Grand Cherokee. After the contact shut the vehicle off and locked the doors, the doors randomly unlocked. On one occasion, after locking the vehicle, the rear hatch door erroneously opened. The cause of the failures was not determined. The manufacturer was notified. The local dealer was not notified. The vehicle was not diagnosed or repaired. The failure mileage was 4,000. Consumer stated this has happened on several occasion. Front and back doors unlocked.
After 3.5 years of no problems, our Jeep has been back to the dealer service every month since August 2018.currently at service since 1/14/19, 15 business days. In August: Pulled into a parking spot and the wipers started, could not turn them off different messages flashed 'no bus', and various other msgs. Check engine light was on. Took in to dealer the next day. Recalls were performed. We felt, our problems had been solved. They were not. September: Arrived at my son's school 7:15 a.M. wipers started, chiming started, messages flashed, tire pressure flashed. Turned engine off, restarted problem solved. October: On baltimore beltway with my son's carpool in the car, we were in rush hour traffic crawling along... wipers start, chiming, messages flashing 'service electronic throttle control' and others... then car started lurching and lunging somehow got it limping into the dealer... podded it and it threw over 480 codes. In service for 10 days. Alternator replaced, did not help. November: Arrived home after an 1.5 hour trip, chiming started, messages flashed. But this time as I reversed into driveway, car threw itself into park. December: Again driving car pool of young teenagers, exited baltimore beltway, wipers start, chiming, messages, 'service electronic throttle', 'auto park disabled', service shifter, etc. Engine revving but we're barely moving. There was nowhere to safely pullover and I have no idea if any of the exterior lights are working. I had to make a lady turn to get out of traffic. We barely made it. This last episode was the last straw. Our dealer's service department has been nothing but helpful. They have, with my permission driven the vehicle with diagnostic equipment hooked up, they've put over 600miles on my vehicle, but I don't care because I'd like it fixed. They've tried to replicate for 15+ days w/no success. I do not feel safe in this car.
The vehicle would not start. It has a push button ignition switch start. It locked up and it could not be towed because the tow truck driver could not get it in natural to move it. I was stranded for 12 hours with nothing to eat or drink before I got help. All electrical systems shut down and I was alone in a very bad area at the time. Unless the vehicle started it would do nothing and could not be towed. Jeep needs a recall on this very unsafe system. They should be made put in an override switch or be able to start the vehicle with a key. I am 76 years old and I was going to start on a 500 mile trip that day. Very good thing it happen when it did. The vehicle would have been dead along the road with no help. All push button starts need a backup to get out of this safety hazard. I unlocked the door get in and pushed the start button and nothing. All kind of lights lit up on the instrument panel and displayed a lot of things that would not work. The transmission would not go in or out of gear.
The contact owns a 2015 Jeep Grand Cherokee. The contact stated that smoke entered the cabin of the vehicle without warning. The contact turned off the vehicle and noticed smoke coming from the hood and headlights. The vehicle was not taken to a dealer to be diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 28,000.
Drivers gauge screen intermittently flashes 'service transmission' immediately followed by tire pressure alert. This happened several months ago and started up again last week. There doesn't seem to be any rhyme or reason to it. Looks like an electrical glitch. I took my car for servicing this last weekend and they were not able to find any error codes on the diagnostics. I took a video of the malfunction and showed it to the service staff at the dealership. Dealership states they would have to install a scanner and test drive it however the glitch isn't reproducible but rather spontaneous and intermittent. Vehicle has 1000,000miles on it.
1- surround sound is auto turn to stay on. When turn off no any effects. 2- some noise come in driver side from dash or engine room. This noise like air sound from air pump every 10 to 25 sec with synchronous small some effect in RPM.
I had the electronic power steering module go out & also had to replace radiator after doing research I have seen 1,000 of other customers complain about the same issues and they not be covered by warranty due to basic warranty expired. If this is a common issue with the 2015 Jeep Grand Cherokee why has this not been reviewed for recall??
While driving at highway speed on a 2-lane road, our Jeep Grand Cherokee ecodiesel began to lose power. The lights on the instrument cluster began going off seemingly randomly, and the vehicle had to be quickly pulled over and put in a safe condition on the side of the road as the engine stalled. The engine would not restart. After 2 months of troubleshooting with Chrysler engineering, our shop believes they have found the issue, which is a faulty tone wheel in the drivetrain, at where the engine couples to the transmission. The tone wheel lost about 1/4" of encoded magnetic material, and this made the vehicle inoperable, even while at highway speed. This failure threw no codes to the computer for the technician to interpret, and the only symptom is that the engine would not fire, even though, as a diesel, there is no spark ignition system.
On 10/21/19 my 2015 Jeep Grand Cherokee limited mount functioned. While trying to slowly back up my car in a garage the vehicle seized all dashboard lights went out including back up camera screen. Only one light appeared before impact with a pole which was the service transmission light. My foot was off the gas when it jolted backwards into a large pole. This has happened multiple times where the car would seize or accelerate into first gear. It has done this when my foot wasn't on the gas peddle aswell. I contacted safford Jeep in springfield va three times about my concern. Nothing was corrected now I have been in an accident with very bad vehicle body damage. Chrysler has done nothing and will not give me any answers on the satus of their investagation. This has now cost me out of pocket because they want to draw this out as long as possible.
The automatic transmission downshifts harshly with a bang. Up shifts are also harsh at times. Transmission software has been updated twice but the issue continued. Recently the transmission valve body was replace and the issue has gotten much worse. My Jeep is currently back at the dealership.
2015 Jeep Grand Cherokee. Consumer writes in regards to issues with vehicles U connect. The consumer stated the vehicle experienced a life threatening transmission defect and requested for the vehicle to be repaired. The consumer requested information and correction concerning the gear or gears shift from 's' and 'd' into no gears. "no gears identification" appears on the display. The shift is unpredictable and occurs while driving. The consumer stated the mileage recorded on the odometer does not conform to the manufacturer's disclosed miles per gallon. The manufacturer has been notified. The vehicle was not diagnosed.
Mysterious engine start. Car was parked in the garage for the night. Went into the garage at bedtime and found the car running with lights on. Could not stop the engine with the stop button with fob in my pocket. Opened the garage door to ventilate the exhaust fumes. Went to pull a cable off the battery. Couldn't find it! turns out it is under the passenger seat. Couldn't access it. After multiple tries stopped the engine. Obviously a U connect defect. Parked it outside to prevent getting gassed. Crap technology...updated 12/11/17 the consumer stated the vehicle was repaired.
The gear shifter is malfunctioning. The lights on it are not lighting up to show what gear I am in and the dash shows "service shifter" sometimes the dash will state N but I will be reversing. I told the dealership about this when I took it in for the current recall on the shifter. This issue is something different. They told me they fixed the problem. The same day it was doing it again.
With little warning, and out of cell reception, Jeep suddenly began flashing intermittently on navigation screen warning that car was not charging and another warning about parking brake malfunction as I was driving approximately 55 mph in a mountainous California area.. I drove it 30 miles to try to get within cell phone range before it simply quit. Thank goodness I had just renewed my uconnect contract because I still was not within cell phone range when car died. A tow truck was called and car towed to nearest Jeep facility that could repair it. Result of problem was bad alternator. This is ridiculous on a car that is less than 2.5 years of age and driven less than 3,6000 miles.I had absolutely no warning of problem until I was traveling 150 miles away from home in a mountainous and sparsely traveled road. Jeep was under warranty but I am uneasy now about potential other problems occurring.
The interior light will stay off and will not come back on as well as the dash board lights will go out and not come back on. This will occur when I am driving both day and night. I have take. It to the dealer multiple times and they claim they don't see the issue.
The contact owns a 2015 Jeep Grand Cherokee. The contact observed that the forward collision warning sensor failed without warning. The vehicle was taken to the dealer on two occasions. The first time it was diagnosed that the main sensor failed and needed to be replaced. The sensor was repaired, but the failure recurred. After the second failure, it was diagnosed that the radio failed and needed to be repaired due to it being the brain of the system. The radio was replaced, but the failure recurred. The manufacturer was made aware of the failure. The failure mileage was approximately 600.
The contact owns a 2015 Jeep Grand Cherokee. While driving approximately 35 mph, the vehicle stalled and all the warning indicators illuminated. The contact started the vehicle again, placed fuel in the vehicle, and drove home. The contact shut off the vehicle and heard an unusual noise. Also, a burning odor emanated from the vents and flames appeared around the dashboard. The headliner and carpet were burned. The fire department extinguished the fire. The contact was awaiting an insurance evaluation. The manufacturer was notified of the failure. The approximate failure mileage was 8,500...updated 07/20/17
A D V E R T I S E M E N T S
- Columbus, OH, USA