Notes: The 2015 Jeep Grand Cherokee shows an early trend of transmission complaints. Most of the complaints are for rough shifting — things like jerking & hesitation when shifting gears.

The 2014 Jeep Grand Cherokee also has the same transmission issues.


really awful
Crashes / Fires:
7 / 2
Injuries / Deaths:
4 / 0
Average Mileage:
5,315 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2015 Jeep Grand Cherokee electrical problems

electrical problem

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2015 Jeep Grand Cherokee Owner Comments (Page 1 of 3)

problem #44

Nov 222016

Grand Cherokee

  • 600 miles


The contact owns a 2015 Jeep Grand Cherokee. The contact observed that the forward collision warning sensor failed without warning. The vehicle was taken to the dealer on two occasions. The first time it was diagnosed that the main sensor failed and needed to be replaced. The sensor was repaired, but the failure recurred. After the second failure, it was diagnosed that the radio failed and needed to be repaired due to it being the brain of the system. The radio was replaced, but the failure recurred. The manufacturer was made aware of the failure. The failure mileage was approximately 600.

- Austin, TX, USA

problem #43

Nov 282016

Grand Cherokee

  • 8,500 miles
The contact owns a 2015 Jeep Grand Cherokee. While driving approximately 35 mph, the vehicle stalled and all the warning indicators illuminated. The contact started the vehicle again, placed fuel in the vehicle, and drove home. The contact shut off the vehicle and heard an unusual noise. Also, a burning odor emanated from the vents and flames appeared around the dashboard. The headliner and carpet were burned. The fire department extinguished the fire. The contact was awaiting an insurance evaluation. The manufacturer was notified of the failure. The approximate failure mileage was 8,500.

- Stagecoach, TX, USA

problem #42

Sep 132016

Grand Cherokee

  • 8,800 miles
Engine stall while in motion on interstate highway entrance ramp. "service electronic brake system" malfunction message appeared. No prior indication of trouble. Taken to dealer for warranty repair. As of 9/26/16 still awaiting a power control module part (similar to, if not identical to, the tipm-7 part that has caused issues in the past) that is on national backorder, which is the 14th day out of service. In addition to control moducle, electrical relay to fuel pump and the fuel pump itself will require replacement.

- Ankeny, IA, USA

problem #41

Sep 152016

Grand Cherokee

  • 26,000 miles


The contact owns a 2015 Jeep Grand Cherokee. After pressing the push button to depower the vehicle, the button became detached from the dashboard. Due to the failure, the vehicle could not be turned off. The failure occurred without warning. The vehicle was taken to the dealer for diagnostic testing, but the results were not disclosed. The vehicle was repaired. The manufacturer was not notified. The failure mileage was approximately 26,000.

- Dundas, IL, USA

problem #40

Sep 202016

Grand Cherokee

  • miles
2015 Jeep Grand Cherokee sagety recal # S55/NHTSA 16V-529 transaxle wire harness. I received a safety recall notice with instructions to call my local dealership to arrange service. I called the dealership and was told by the service department that the necessary parts required to do the repair was not made available to any dealership yet. I was told by the service department to wait another month or two for the second recall notice to arrive by mail to call and make the appointment. I asked if, in the meantime, I was to hope and pray that an accident is not caused by this recall item in the interim, and the service department replied, "yes." I then call the fca recall assistance center at fca and was told the same thing. Unacceptable practices given the fact that the recall notice clearly states that, "...the system defaults the transaxle to neutral and the customer experiences a loss of motive power.....the loss of motive power could cause a crash without warning."

- Arcadia, CA, USA

problem #39

Aug 242016

Grand Cherokee

  • 6,030 miles
Received a recall for the transmission on my Grand Cherokee took it to the dealer for recall but work was not done called dealer and Jeep chysler to complain but all I get is a run around I will not bring it back to herb chambers in danvers MA they don't care if the car is unsafe to drive they got you to buy this garbage they got there money was told to take it some where else they would no take a look at the car and I cant bring it back anywhere else till a regional mgt approves it. The vehicle is unsafe to drive

- Lowell, MA, USA

problem #38

May 102016

Grand Cherokee

  • 15,000 miles


We have a 2015 Jeep Grand Cherokee and recently had the software patch installed that was supposed to prevent the car from moving when the driver's door is open. This was the condition that killed the actor recently. Since the patch was installed there is an intermittent problem. When one gets in the vehicle and you attempt to open the hatchback either from the driver's seat or from the tailgate it wonT open. In addition once you start the vehicle the center console screen is completely black, and the front side windows wonT work (the rear seat ones do) nor will the buttons on the door work that are supposed to reposition the drivers seat for different drivers. You have to place the car in gear and move it before all these features start working. The other problem is the whole purpose of the software patch was prevent the vehicle from moving if the driver's door is open and it is in gear. They got that half right. The car wonT move forward with the door open, but it goes in reverse just fine. Just exactly the situation that killed the actor. We took the car into the dealership twice to correct the problem with the patch. They reinstalled the software patch but nothing is changed and reflashed the body control module, but the problem remains. The problem is intermittent, occurring several times a week, but has not reproduced itself in the dealership. As an engineer it is obvious to me that the problem is related to the software patch that Chrysler rushed to distribute after the negative publicity associated with actor who was killed. I have reported the problem to Chrysler in addition to the dealership and Chrysler insists the problem is unique. I don't believe it. I believe the patch was rushed to installation and doors that won't open and windows that won't go up or down are going to end up killing somebody.

- Petaluma, CA, USA

problem #37

Aug 012016

Grand Cherokee 4WD 6-cyl

  • miles
2015 Jeep Grand Cherokee. Consumer writes in regards to back up camera repairs, radio/cd player, bluetooth malfunctions, heated seats inoperable and other electrical issues. The consumer stated the vehicle has been in the shop 12 times in the last year and a half. The vehicle went into off road mode while driving down the street, the headlights started flashing while stopped behind another driving for no reason. The dealer worked on electrical connections behind the media center, and replaced a wiring harness. The problems continued to multiply and the vehicle hasn't been the same, since. The consumer was informed a software update, would not be available until September.

- Altoona, IA, USA

problem #36

Feb 052016

Grand Cherokee

  • miles
After two months from purchase the ventilated seats stop working. I have taken to the Jeep dealer a total of four times now for repair and they have not fixed problem. Dealer admits they cannot fix and said they opened a "star" case with the Jeep engineers. This problem is with vehicle in motion and not in motion.

- Flagstaff, AZ, USA

problem #35

Jun 012016

Grand Cherokee 4WD 6-cyl

  • miles
I've contacted my dealer at ray brandt Chrysler Dodge Jeep located at 1660 westbank expy, harvey, la 70058 in reference to the important safety recall of the "auto park" feature. I explained to them that my vehicle may roll away, striking and injuring me, my wife, or baby even though the vehicle indicates it is in park. The employee advised that there is nothing that he can do. I then stated, "so, I'm am just suppose to hope that my vehicle does not slip out of gear?" I felt that this was a bit ridiculous and extremely unprofessional. I am unpleased with the way I was treated and the outcome of my service request. This needs to get rectified immediately or I will have to take further action. Thank you for your assistance in advance.

- Chalmette, LA, USA

problem #34

Jun 212016

Grand Cherokee

  • 9,800 miles


The contact owns a 2015 Jeep Grand Cherokee. The contact stated that the vehicle independently started while the key was in his pocket. The failure occurred twice. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 9,800.

- Fresno, CA, USA

problem #33

Mar 052016

Grand Cherokee

  • 1,000 miles
The contact owns a 2015 Jeep Grand Cherokee. The contact parked the vehicle and thought he turned off the engine. When the contact re-entered the vehicle, the engine was on. The contact activated the off button and had no indication that the engine was still on. The failure recurred numerous times. The manufacturer was notified. The approximate failure mileage was 1,000.

- Castle Rock, CO, USA

problem #32

Jun 212016

Grand Cherokee

  • 3,600 miles
I have a 2015 gran Cherokee while parked in my garage the Jeep rolled forward hitting the garage doors, called chysler was told there is a recall but I'm not doing it right " I asked, what placing the car in park" or buying a car that is a safety hazard !!!, we should have been warned this car was going to kill someone.!!!!

- Lowell, MA, USA

problem #31

May 312016

Grand Cherokee

  • miles
The contact owns a 2015 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 16V240000 (service brakes, electrical system). The part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Updated 07/22/16

- Manalapan, NJ, USA

problem #30

May 202016

Grand Cherokee

  • 2,500 miles
Vehicle was stationary, in park with engine idling. Standing outside of vehicle, I opened door to reach in to turn ignition off. As soon as I hit ignition, car accelerated forward dragging me about 10 yards. I was not in vehicle and held on to steering wheel and open door to keep from getting run over. It collided with vehicle parked in front of me, luckily in an empty parking lot and no one was injured. There is surveillance camera on site and this incident was captured on video. Witnesses were present and co-workers viewing it were frightened by seemed to have a mind of its own.

- Haverhill, MA, USA

problem #29

Dec 302015

Grand Cherokee

  • 500 miles
On two occasions, the first time was within a couple days of owning the vehicie, I have had the Jeep start remotely in my garage due to the remote key transponder in my pocket and the attached keys on the key ring depress the remote start button, which requires two presses to activate. I have also had the panic button feature activate twice from the buttons being depressed in my pocket. Seems to be a very dangerous and faulty key fob design. Have read online others having same issue and decided to file a report.

- Shoreview, MN, USA

problem #28

May 262016

Grand Cherokee

  • 3,900 miles
On two occasions while standing in my garage with the Jeep parked and not used or running for days, the instrument panel suddenly comes alive inside the vehicle without opening the door, touching the door handle, or having the remote key transponder anywhere near the vehicle (they were both inside the house nowhere near the vehicle at the time and I was many feet away from the vehicle.) I can hear the vehicle electrical system "boot up" and then shut back down. I have on many other occasions heard the electrical system "boot up" and power back down without the dashboard display coming alive. Once again, no key fob was near the vehicle nor the door opened or touched when I have been out in my garage to witness this and the vehicle has not been driven for days.

- Shoreview, MN, USA

problem #27

Jan 122015

Grand Cherokee

  • 215 miles
Gps system tends to provide directions turning onto private drives and barely passible non public roads. Will preform route calculation, before completing start another, as many as ten in a row. System provides false locations for addresses entered. Addresses entered are plotted and directions are provided, upon nearing location system can no longer find location. In order to determine there is a problem with information provided has issues vehicle must be put into motion. The gps/navigation is part of the uconnect system which has a wide variety of operational issues involving its other components. Safety hazard is getting drive lost, arriving in unsafe areas as well as sending you onto unsafe roads/not open to the public. Memory seat does not reposition seat and mirrors into the programed positions, even with memory seat modular replaced with redesigned modular issue remains. When attempting to excelerate on an uphill grade, such as entering a highway, transmission feels like it is slipping and speed drops. After numerous repair attempts Chrysler factor service representative simply tells dealership not to make any further attempts that they expect to be compensated for.

- Kawkawlin, MI, USA

problem #26

Feb 092016

Grand Cherokee

  • 3,000 miles
The contact owned a 2015 Jeep Grand Cherokee. While parked on the street, the vehicle caught fire without warning. The contact was home in bed and was awakened by the police who informed the contact that the vehicle was on fire. The fire caused damage to another vehicle also. A police report was filed. The fire was extinguished by the fire department. There were no injuries sustained. The vehicle was destroyed and towed. The insurance determined that the fire was due to electrical failure. The manufacturer was made aware of the failure. The failure mileage was 3,000.

- Chicago, IL, USA

problem #25

Dec 112015

Grand Cherokee

  • 10,000 miles
The contact owns a 2015 Jeep Grand Cherokee. Although the electrical shifter indicated that the gear shifter was placed in the correct gear, the vehicle still moved independently as if it were placed in reverse or neutral. The technician stated that the failure was with the electrical shifter; however, the failure was inherent to the contact's model. The manufacturer was not notified of the failure. The failure mileage was approximately 10,000.

- Alexandria, VA, USA

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