2015 Jeep Grand Cherokee transmission problems: not shifting properly

Not Shifting Properly

2015 Jeep Grand Cherokee

This problem may be covered under warranty. Ask your Jeep dealer.

CarComplaints.com Seal Of This Might Hurt

CarComplaints.com Notes: The 2015 Jeep Grand Cherokee shows an early trend of transmission complaints. Most of the complaints are for rough shifting — things like jerking & hesitation when shifting gears.

The 2014 Jeep Grand Cherokee also has the same transmission issues.

8.0

pretty bad
Typical Repair Cost:
$500
Average Mileage:
17,000 miles
Total Complaints:
13 complaints

Most Common Solutions:

  1. not sure (13 reports)
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2015 Jeep Grand Cherokee transmission problems

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2015 Jeep Grand Cherokee Owner Comments

problem #13

Feb 202020

Grand Cherokee Overland 3.2L V6

  • Automatic transmission
  • 71,481 miles

A D V E R T I S E M E N T S

1 week after having the valve body replaced by the dealership and 321 miles driven, problem resurfaces with identical symptoms, Erratic shifting, car inoperable at stop light. After leaving the car at the dealership for 3 weeks with no known issue found, although the car was undriveable by the technician and no known fix, we took the car to another mechanic. We were charged for an hour of labor.

Repair advisor defended the dealership repair service even though he was unable to give me a list of what error codes were showing up on the scanner as they hadn't saved the codes before clearing them... how can you fix an issue if you don't save the error codes that the car is sending intermittently?

Other mechanic, not a jeep specialist, has been unable to determine the issue.

- Mrbrinkm .., Naples, FL, US

problem #12

Feb 132020

Grand Cherokee Overland 3.2L V6

  • Automatic transmission
  • 71,060 miles

Got the car back from the dealership after it had problems shifting, dealer had replaced the battery...

Drove the car 27 miles that day, at which point the problem got much worse. Shifting erratically while driving and unable to shift into gear after stopping at a light.

Dealership says the valve body is the issue and replaces. After a long heated debate, dealership charges a $500 deductible for the estimated $2,500 repair.

- Mrbrinkm .., Naples, FL, US

problem #11

Feb 102016

Grand Cherokee Limited 3.2L V6

  • Automatic transmission
  • 3,200 miles

The issue began as soon as the vehicle hit around 2500 miles, the transmission hesitated to shift from 1st to 2nd gear, so i took it in to get it looked at and they were able to duplicate the issue and did a brain re learn. The issue subsided for about a 2 weeks and I tool the truck back again 3 more times for the same issue and they did the brain re learn for it to do it again and again and again, I finally became very frustrated and took the truck back to the dealer and they kept my truck for 2.5 weeks stating that the issue was duplicated and the they determined that the valve body had failed and needed to be replaced. One was installed and immediately failed and a new was ordered and installed. The truck ran ok for about 3 weeks and now there is an additional issue with it. So the original issue is still there, hesitation from 1st to 2nd gear NOW when there is a ROUGH shift from 2nd to 3rd gear. The techs have now told me that "This is just the way the Grand Jeep Cherokee transmission runs" I have a hard time believing it. PLEASE HELP!!!!

- magda0522, Rochester, NY, US

problem #10

Dec 132015

Grand Cherokee

  • Automatic transmission
  • 20 miles

A D V E R T I S E M E N T S

transmission jerks between gears 1 2 and 3.engine races and doesn't provide power .In park the jeep moves two to three inches.

- David D., Schenectady, NY, US

problem #9

Sep 212015

Grand Cherokee Limited 3.6L

  • Automatic transmission
  • 18,200 miles

Bought this vehicle used. Had been a rental for Enterprise. Overall in near perfect condition and purchased for $15k less than a brand new one. Withing a few days, trying to get used to the shifting jerk, it got so it would not shift out of low gear into drive unless I came to a full stop and started over. Took to the dealer where they "flashed" the transmission module. Helped some but over time it came back.

Received the recall notice and took it back to the dealer again. Had the first available morning appointment and was told it would take about an hour. Nearly four hours later it was ready. Dealer said they re-flashed all the electronics and this should make it shift more smoothly and to lock in Park. I've noticed absolutely no difference. Still jerky shifts. Have not had the problem others reported with not staying in Park and rolling away. Am very careful when parking to make sure it's in Park and I've set the parking brake.

Overall the design sucks. Chrysler/Fiat needs to redesign the shift mechanism or totally replace the transmission at NO charge.

- James B., Spring, TX, US

problem #8

Jan 012016

Grand Cherokee Summit 3.2lV6

  • Automatic transmission
  • 14,500 miles

Transmission Jerk when shifting in lower gears especially from 1-2 and 2-3. Problem gets worsened if the vehicle is in stop for a while and you can sense it immediately when you start and drive the vehicle. My dealership Nyle Maxwell in Austin did not do anything about it. I am in touch with Covert now and they reprogrammed the module once but still the issue persists.

- Pallab B., Austin, TX, US

problem #7

Apr 082016

Grand Cherokee

  • Automatic transmission
  • 1 miles

A D V E R T I S E M E N T S

This car is extremely dangerous to drive. It does not go into park easily and can very easily be left in drive or neutral when one thinks they are in park. I have a new teenage driver in my home and I won't let him near this car. We bought it brand new and the car dealership made no mention of this issue. I would not recommend this car to anyone - even if they were giving them away!

- Louisa I., Norwalk, CT, US

problem #6

May 282016

Grand Cherokee

  • CVT transmission
  • 200 miles

I just purchased a 2015 Jeep Grand Cherokee last month and right away I noticed that the transmission would have a rough jolt shifting from first gear to second gear. I am really worried and don't know where to take my vehicle.

- kyc2006, Calipatria, CA, US

problem #5

Apr 172016

Grand Cherokee Laredo

  • Automatic transmission
  • 10,078 miles

When i accelerate, my jeep "jumps" and "jerks" me. It does not shift into gear smoothly. Feels like the transmission, but the dealership said it's because jeeps don't transition from first to second gear well. They reset all the computer systems but it's still doing it. The dealership said this happens but it seems unacceptable on such an expensive car. Can anyone help?? Thanks.

- Lindsay H., Lexington, KY, US

problem #4

Oct 012015

Grand Cherokee Laredo 3.6L V6

  • Automatic transmission
  • 425 miles

Purchased this vehicle brand new with approx.50 miles on it Aug.26,2015. Transmission not shifting properly within 30 days of purchase. The dealership put a new value core assembly in and said that should be the end of the problem with the shifting. While on my way home I noticed it still downshifted very hard while coming to a stop and then would jerk forward when completely stopped.

Back to the dealership it went, they replace the transmission with a new one and I'm STILL having shifting problems. Took back a THIRD time and they told me they could not duplicate the problem when they test drove. Not to mention the ongoing problem with the radio which they updated the programming once already and still having issues with that as well.

All I have to say is THIS IS THE WORST NEW CAR I HAVE EVER BOUGHT and I would gladly take my 2006 Dodge Charger with 101,000 miles on it back in a heartbeat. At least if it was in for service all the time like this piece of sh*t Grand Cherokee, I didn't still have to make the payments on a new vehicle.

- Eva H., Cudahy, WI, US

problem #3

Dec 182015

Grand Cherokee Summit 3.2L V6

  • Automatic transmission
  • 18,000 miles

A D V E R T I S E M E N T S

Had the valve auto body fail 3 months ago. Car wouldn't start. Replaced a short that had developed in the transmission. Shortly after repair, I noticed a "jerking" feel of the car when shifting through the low gears, mostly from 1-2 when accelerating, and 3-2-1 when decelerating.

At first I thought it was because I hit a patch of ice at the bottom of a hill and was skidding to a stop at an intersection. But it has happened more frequently during the past few months.

I do notice, like others have mentioned on this site, that it tends to happen more when it's cold outside. Really annoying.

Note: I can avoid the awkward shift if I accelerate from a stop in sport mode....but who wants to have to do that all the time!

- Michael K., Boston, MA, US

problem #2

Oct 012015

Grand Cherokee Limited V6

  • Automatic transmission
  • 4,000 miles

click to see larger images

not shifting properly not shifting properly not shifting properly

The transmission shifts very rough in first gear. It also seems to get stuck in downshifting. The dealership has replaced my Valve Body and has completed "Software Updates". The last time I took my car to the dealership they told me the car was shifting like all other Jeep Grand Cherokees and there was nothing they could do for me. They were very rude about this.

Update from Mar 13, 2017: The transmission shifts very rough in first gear. It also seems to get stuck in downshifting. The dealership has replaced my Valve Body and has completed "Software Updates". The last time I took my car to the dealership they told me the car was shifting like all other Jeep Grand Cherokees and there was nothing they could do for me. They were very rude about this.

I bought my 2015 Jeep Grand Cherokee in August 2015 brand new. On November 17, 2015 the headliner was loose from the ceiling, my reverse camera would stay on once in drive, HVAC would not blow out of vents, and Transmissions issues (Shifts hard between 1st and 2nd gears, shift lags from 5th to 4th). They fixed the liner, performed “flashes” for the HVAC and Backup Camera and replaced my valve body. They had my Jeep for 9 days. On December 21, 2015, I took my Jeep back to Milton Ruben with the same transmission issues as before. I kept my Jeep for 3 days and I was told they couldn’t get the problem to replicate. They were very rude to me about it. I dealt with the jerking of my gears for months. On July 6, 2016 I took it back to Milton Ruben for the same transmission issues (Shifts hard into 2nd gear from 1st and shift lags from 5th to 4th). I was told there was a recall on my transmission and this recall would fix all the issues I was having. This recall was for the Park issue with the electronic shifter. This did not fix my transmission issues. On August 6, 2016 I took my Jeep on a weekend trip. On the way, my AC stopped working. When I pulled over to check it, it was frozen under my hood. On October 18, 2016 I took it back to Milton Ruben for the same transmission issues (Shifts hard into 2nd gear from 1st and shift lags from 5th to 4th). At this time, I called and made a report with Chrysler. Milton Ruben replaced my Valve Body again. Chrysler told me if this didn’t fix the issues, they would replace my transmission. On December 19, 2016 I took it to Milton Ruben with the same transmission issues (Shifts hard into 2nd gear from 1st and shift lags from 5th to 4th). I also was having trouble with getting my doors to lock by pressing the lock button on the driver side door. Milton Ruben could not get locking issue to replicate. But they did replace my transmission. They had my Jeep for 13 days. When I picked it up (23659 Miles), they told me I had to drive it a while to “retrain” the transmission. This put me over the Lemon Law Mileage. On January 12, 2017 I took it to Milton Ruben with the same transmission issues (Shifts hard into 2nd gear from 1st and shift lags from 5th to 4th). I also reminded them the driver side lock button was still not working properly. They said they could not get the transmission to replicate. They were able to get the lock on the driver side to replicate. They replaced the door handle on the driver side door. They had my Jeep for 3 days. On March 2, 2017 I called Milton Ruben with same transmission issues (Shifts hard into 2nd gear from 1st and shift lags from 5th to 4th). I spoke with a Katelyn in Service. She was very rude to me about my vehicle issues and gave me the run around about getting a rental car. She put me on hold for about 10 minutes, then the phone was “disconnected”. I called back to her putting me back on hold then coming back to the phone to say, when I bring my Jeep up there, I would have to make my Jeep replicate the issues on the spot. And she would get me a rental car for one day. My appointment was scheduled for March 8th I believe. I called Chrysler and complained about the rudeness of the Dealership and scheduled an appointment with another dealership. My appointment is scheduled for March 15, 2017.

- cherrie237, Graniteville, SC, US

problem #1

Apr 022015

Grand Cherokee Limited 3.2L V6

  • Automatic transmission
  • 9,500 miles

transmission doesn't go into or stay in park from drive

Love this vehicle and had an earlier model Overland Summit that you could actually shift the shifter manually into its' position. This model 2015 has since we have had it, not properly shifted into park from either reverse or drive and when you think that it is stopped or out of gear, the car starts moving. I had a backing accident due to assuming that it was in park and was not.

I have contacted (3) three different Jeep dealership/service managers and described the problem over the last year and was told on each notification that they were not aware of any issues.

this is something that Jeep is hiding, due to a defect in this shifter assembly.

Now that I know that this is more of an issue, I am going to turn the info on the wreck into my insurance company so that they can subrogate into Jeep!!!

- Doug P., Mount Pleasant, SC, US

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