This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I've had issues with my vehicle since 2021 -engine light first appeared on the dashboard and towed my car to a Jeep dealership. Vehicle was "repaired" (have the documentation, if needed), but the engine light remained on. I have since driven this vehicle for nearly 3 years with the engine light on, bringing it into different Jeep dealerships (all documentation on record if needed) to repair and was told there was nothing they could find wrong with the engine. Last year (2023) my electronic stability control and 4WD lights came on in addition to the engine light. My car was sliding all over the road and my 4WD was not engaging at all. Brought vehicle to Jeep dealership for repair, was told ABS module needs to be replaced and the traction control is malfunctioning; no 4 wheel drive engagement; that the ABS module has been discontinued and the only way to replace this is to get an after market part. Contacted Mopar and was told there is "no way of knowing if it's available and it's beyond their capability". I was told the after market part would be tied to a specific VIN. I then contacted the Jeep Dealership- Parts department and explained the situation, asking if there's any other way I can fix this part in my vehicle. Was told there's nothing I can do since it's discontinued, that it's odd that a part for a 2016 vehicle would be discontinued, and I could check junkyards for parts but am not likely to find a match since my vehicle is not that old. I live in Colorado and in the last 2 winter months have been terrified to drive when it rains or snows because I have NO traction and am sliding THROUGH traffic lights and stop signs, even going at a very slow speed. I ended up in the next lane over when slowly driving up a hill on a main road. The value of this 2016 vehicle is miniscule compared to value when I purchased; this places safety of MYSELF AND OTHERS at risk. My partner is experiencing a similar issue with his 2014 Cherokee - discontinued part and safety issues.
Jeep turns off while driving and makes me put it into park to turn it back on and into drive again. Lights flicker from dim to bright inside and outside. I have changed both batteries and the alternator.
Engine oil filter housing cracked and there was excessive and continuous oil leakage. Research on the internet shows this is a common problem as the part is made of plastic and destroyed by heat. If not fixed, the car could overheat, the engine fail, and the car stop during use at high speeds. Problem was inspected, confirmed, and part replaced with metal part at Rad Rides in Buffalo WY. Problem first appeared as oil leaking under car about 2 weeks ago.
The contact owns a 2016 Jeep Grand Cherokee. The contact stated while slowing to a stop from 5th gear to 1st gear, the vehicle bucked forward. Additionally, the vehicle would jolt forward while driving. There were no warning lights illuminated. The vehicle was taken to the local dealer, who reset an unknown module in the vehicle. The vehicle was repaired, but the failure persisted. The manufacturer was not contacted. The failure mileage was approximately 75,000.
While exiting an automatic car wash, I pressed the brake pedal to put the vehicle in gear and while turning in the lot to go to a vacuum station the accelerator stuck and went to wide open full speed mode and I could not stop it with the brakes. I shot through a vacuum stall, jumped a curb and hit a concrete drain collection box. The air bags deployed but the car was a total loss.
- Sioux Falls, SD, USA
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Over a 3 year time span my 2016 Jeep Grand Cherokee has on multiple occasions had an extremely rough idle, has a hard time accelerating and car drives extremely rough and bumpy. I-€™ve taken it to multiple different auto shops and all they ever do is change spark plugs OR they just don-€™t know what-€™s wrong. No engine light illuminated and no codes. Spark plugs changed March 2020, august 2020, January 2021 and now January 2023 I-€™m having this problem again and the shop says they don-€™t think it-€™s spark plugs. I just want this resolved. This cannot be safe!
The shifter inside my 2016 Jeep Grand Cherokee failed. It started by losing the indicator that told you what gear it was in. Although there is an additional indicator on the dashboard, I would begin to have incidents where it would show in park on the dashboard but would be in reverse. While waiting on parts to come in at the dealership, the shifter lost all power and would not shift out of park. Vehicle was towed to dealership for service.
My 2016 Jeep Grand Cherokee 75th edition 3.0L Ecodiesel stalled with no warning while driving on a two lane highway in the middle of NoWhere, New Mexico. No warning lights, until the entire dashboard turned on and the car starting losing speed and power. I don't know how I was lucky enough to make it to the shoulder. I sat there for 2 hours with my 2 kids in the car waiting for a tow, 8 hours from home. I have come to find out that there is one recall for my EGR but when taken to the dealership I was told that my car was built with magnetic material attached to the tone wheel which provides a signal to the crankshaft position sensor and was lost therefore leaving me stalled and stranded. I have looked up my recalls and that one is not on there! How is that possible.
My 2016 Jeep Grand Cherokee Laredo makes a grabbing feel or noise when it down shifts from 2nd to 1st so not sure if it has something to do with the trans. Or maybe the breaks I feel it has something to do with the transmission but can't seem to get any answers except yum that's normal for the Jeep I call bull**** but happens when it is in motion slowing down and turning mostly.
While driving the vehicle and towing my boat (approx 4500lbs) for the previous hour or so on state highway between 50-65 mph with some stoplights (not interstate), the check engine light (cel) came on and the driver interface on the instrument cluster came on displaying something to the effect of "service electronic throttle control system". continued driving approximately 2 miles to get to an intersection to turn off the main road. Once stopped at the stoplight I noticed slight smoke coming from the left front corner of the hood by the headlight. I placed the vehicle in park, put the hazards on and pulled the hood release. By the time I exited the vehicle and made my way around the door to the hood, thick black smoke was billowing from all around the hood and flames were noticed coming through body gaps and the grill. Within 30 seconds the entire engine bay and hood was engulfed in flames. I did manage to get the boat unhooked and pushed back and documented with photos. This is the third time these indications (cel) and driver interface displayed the exact same indications. The first time it resolved upon shutting down the vehicle. The second time, it was brought to the dealer. Approx 1 month prior to the fire the dealer found nothing on inspection and reset the code. The code was for excessive egr flow. Additionally the dealer performed any outstanding recalls on the vehicle. This vehicle was equipped with the 3.0 eco diesel engine and was bought new, dealer, serviced its entire time and had approximately 70K miles on it. I have no doubt this was directly rated to an egr problem that these particular engines have had issues with directly resulting in the fire.
This is now 4th or 5th time. Driving car, came to a stop then it stalled on me. This time something different happened. After trying to shut down, restart it automatically went into 4 low! I was able to get into a parking lot of the side of the road unlike last time. This time I have footage of the entire event. I find it hard to believe that other Jeep same year as mine are being recalled for same reason, but mine isn't making the VIN cut. This is now my 3rd report to this site. The others were done before new recall came out. Something needs to be done before this kills someone.
Was driving on the road when all of a sudden the dash board lights started blinking as well as gear light by the shifter. Lost power and costed to a stop in the middle of the left turn lane. This is the first time I have encountered this problem so far.
The contact owns a 2016 Jeep Grand Cherokee. The contact stated while driving 45-50 mph, there was an abnormal roaring sound detected. The gear shifter jumped out of gear and shifted to manual. The contact pulled over and the vehicle drove as designed. The contact stated while her husband was driving there was an abnormal sound detected and the vehicle failed to exceed 30 mph. The vehicle was taken to an independent mechanic where the contact was informed that there was an issue with the transmission. The local dealer and manufacturer were not contacted. The contact stated the verizon hum device provided dtc code: P1B93 (gear one incorrect ratio). The vehcile was not diagnosed nor repaired. The failure mileage was 85,000.
Sometimes when in drive the car starts forcing itself to move forward motion, only happens when turning on a 4way street! also the car automatically turns off at red lights if low on gas it shut off and we were stuck at a red light
While the vehicle is in motion and slowing down it lunges forward with no input from the driver. This sometimes occurs by taking your foot off the gas. This happens everywhere, on city streets, highways etc. This has happened almost every time the car is driven.
Driving down the highway and lost all power. Will not restart. Towed to dealer they say it's fuel pump related. It is a fuel pump relay which is a very known issue (recall) on 2011-2013 but not on anything newer.
The contact owns a 2016 Jeep Grand Cherokee. The contact stated that while driving at various speeds, the vehicle shutoff without warning. The contact coasted the vehicle to the side of the road and restarted the vehicle to resume normal driving. The contact had taken the vehicle to snethkamp Chrysler Dodge Jeep Ram (11600 telegraph rd, redford charter twp, mi 48239) on two separate occasions however, the dealer was unable to duplicate the failure. The contact also stated that the vehicle made an abnormal noise upon depressing the brake pedal as well as upon acceleration after a complete stop. The manufacturer had been notified of the failure and they referred her back to the same dealer for an appointment. The vehicle remained in the possession of the dealer. The vehicle had yet to be repaired. The failure mileage was 51,000.
A D V E R T I S E M E N T S
- Lakewood, CO, USA