This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I've had issues with my vehicle since 2021 -engine light first appeared on the dashboard and towed my car to a Jeep dealership. Vehicle was "repaired" (have the documentation, if needed), but the engine light remained on. I have since driven this vehicle for nearly 3 years with the engine light on, bringing it into different Jeep dealerships (all documentation on record if needed) to repair and was told there was nothing they could find wrong with the engine. Last year (2023) my electronic stability control and 4WD lights came on in addition to the engine light. My car was sliding all over the road and my 4WD was not engaging at all. Brought vehicle to Jeep dealership for repair, was told ABS module needs to be replaced and the traction control is malfunctioning; no 4 wheel drive engagement; that the ABS module has been discontinued and the only way to replace this is to get an after market part. Contacted Mopar and was told there is "no way of knowing if it's available and it's beyond their capability". I was told the after market part would be tied to a specific VIN. I then contacted the Jeep Dealership- Parts department and explained the situation, asking if there's any other way I can fix this part in my vehicle. Was told there's nothing I can do since it's discontinued, that it's odd that a part for a 2016 vehicle would be discontinued, and I could check junkyards for parts but am not likely to find a match since my vehicle is not that old. I live in Colorado and in the last 2 winter months have been terrified to drive when it rains or snows because I have NO traction and am sliding THROUGH traffic lights and stop signs, even going at a very slow speed. I ended up in the next lane over when slowly driving up a hill on a main road. The value of this 2016 vehicle is miniscule compared to value when I purchased; this places safety of MYSELF AND OTHERS at risk. My partner is experiencing a similar issue with his 2014 Cherokee - discontinued part and safety issues.
While exiting an automatic car wash, I pressed the brake pedal to put the vehicle in gear and while turning in the lot to go to a vacuum station the accelerator stuck and went to wide open full speed mode and I could not stop it with the brakes. I shot through a vacuum stall, jumped a curb and hit a concrete drain collection box. The air bags deployed but the car was a total loss.
Purchased "Certified Used" Vehicle December of 2021. I have had 4 water pumps installed due to leaks. It has smelled and vehicle has increased temperature. It is now back at the dealership to have the 5th water pump installed.
Since purchased new, vehicle frequently loses acceleration, at varying vehicle speeds and will not exceed engine idle and has happened several times when crossing oncoming speeding traffic and is hard to avoid dangerous collision. To get the engine to accelerate again, operator must stop the vehicle, put the can in park, shut the engine off then restart. Most of the times, it is hard to find a spot in the traffic to go through the above maneuver creating a very dangerous situation as it has happened in the HOV lane of freeways during high speed and crowded traffic, no place to pull over.
Dear Sir or Madam, I want to file this complaint regarding an authorised JEEP Dealership and Service in Kyiv, Ukraine (Stolychne Highway, 90, 03045), which refuses to repair my Recall 22V-406 on my 2016 JEEP Grand Cherokee Overland. According to that I'm not able to use my car until it will be maintained and mentioned above Safety Recall will be completed because it may cause a car accident on the road or highway without my fault and this can seriously affect my, my family-??s and others people health. I hope you can make a right influence on this authorised JEEP Dealership and Service to make sure this unpleasant situation will not happen again with me or any other client. Looking forward to answer from you.
- Rivne, OK, USA
Search CarComplaints.com for these popular complaint phrases...
Water pump issue. While driving, the thermometer gauge suddenly went to "H", check engine light came on, no smoke seen and the car suddenly stopped. Coolant confirmed in the tank. The incident happened without warning and was frightening. The car was towed by AAA road service to Olathe jeep dealership and awaiting additional diagnostics. Please advise on the recalls. FCA/Mopar acknowledges issues with water pumps and head gasket issues related to leaks. Please advise.
On May 8th, Son driving Jeep to work and the thermometer gauge suddenly went to "H" check engine light came on, no smoke seen but the the car stopped suddenly. There was coolant in the tank.This incident happened without warning and was quite frightening. Had the car towed by AAA to Jeep dealership in Olathe Ks. Now awaiting diagnostics. It's been a day and a half and the dealership is unsure of what is going on. please help/advise.
The car has a good battery but won-??t start. A click is made the radio turns on but the car won-??t start. We have changed the starter and also the file pump. Failed 2 times
I have a transmission fluid leak that can cause a fire. I have noticed there was recalls for a cooler hose in 2021. Can that be possible it is a similar issue ?
(2) FAILURES; (1) failure of the engine oil filter assembly (BECAUSE IT WAS PLASTIC). No warning whatsoever, only caught because I noticed oil leak. turns out the filter assembly cracked, pump at least 3 quarts of oil into radiator. COULD HAVE BEEN A CATASTOPHIC FAILURE AT HIGHWAY SPEED - ENGINE WOULD HAVE LOCKED UP. - Cost to repair:$1,477.39 Mileage 128,766 (2) failure of multiple rocker arms, only symptom was flashing check engine light under heavy acceleration. NO OTHER WARNINGS. engine effectively stops functioning correctly. Stopping car, turn off and restart- NO CHECK ENGINE LIGHT. COULD HAVE BEEN CATASTROPHIC IF OCCURS DURING PASSING, ESPECIALLY ON MINOR ROADS. Cost to repair: $2,479.75 Mileage: 142,724 BOTH ARE CAUSE BY DEFECTIVE PARTS INSTALLED IN/ON ENGINE. RECALL FOR THESE ISSUES IS NOT ONLY WARRANTED, BUT DEMANDED.
The contact owns a 2016 Jeep Grand Cherokee. The contact stated that while slowing down and coming to a stop, the vehicle stalled. There were rats detected in the vehicle that chewed the interior wires. There were no warning lights illuminated. The vehicle was taken to an independent mechanic who stated that the wires were damaged. The contact received notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. VIN tool confirms parts not available. The failure mileage was approximately 157,000.
Over a 3 year time span my 2016 Jeep Grand Cherokee has on multiple occasions had an extremely rough idle, has a hard time accelerating and car drives extremely rough and bumpy. I-€™ve taken it to multiple different auto shops and all they ever do is change spark plugs OR they just don-€™t know what-€™s wrong. No engine light illuminated and no codes. Spark plugs changed March 2020, august 2020, January 2021 and now January 2023 I-€™m having this problem again and the shop says they don-€™t think it-€™s spark plugs. I just want this resolved. This cannot be safe!
I have only 78,000 miles on my 2016 jeep Grand Cherokee limited and I am having issues with ignition coil. The number 5 cylinder isn't working like it should.
The engine oil cooler failed allowing engine oil to contaminate the entire engine cooling system and leak out. It is available for inspection upon request. My safety and the safety of others was put at risk because the engine oil leak caused my oil level to drop rapidly risking an engine freeze/lock up on the highway. The problem was confirmed by a dealer and an independent service center, but has not been inspected by the manufacturer, police, insurance representatives or others. There were no warning lamps, messages or other symptoms of the problem prior to the failure nor afterward.
The contact owns a 2016 Jeep Grand Cherokee. The contact stated while driving approximately 75 MPH, the vehicle stalled. The check engine warning light had remained illuminated. The contact was able to veer off to the side of the road where the vehicle was towed to a certified mechanic. The certified mechanic diagnosed that the high-pressure fuel pump needed to be replaced. The vehicle had been repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 41,000.
Initially called to schedule an appointment with the jeep dealership due to engine coolant loss in December of 2021 in regards to a recall of egr cooler (W79). Couldn't get an appointment until 2/25/2022. Told it was safe to drive until. 2/25 took vehicle in for inspection of said recall, told yes it does have problem, but no parts until 3/14/2022, safe to drive. Brought back 3/14/22 dealership still has vehicle, not safe to drive, still waiting on parts. Now there is a new recall (Z46), vehicle unsafe to drive, no parts or time when parts will be available.
My 2016 Jeep Grand Cherokee 75th edition 3.0L Ecodiesel stalled with no warning while driving on a two lane highway in the middle of NoWhere, New Mexico. No warning lights, until the entire dashboard turned on and the car starting losing speed and power. I don't know how I was lucky enough to make it to the shoulder. I sat there for 2 hours with my 2 kids in the car waiting for a tow, 8 hours from home. I have come to find out that there is one recall for my EGR but when taken to the dealership I was told that my car was built with magnetic material attached to the tone wheel which provides a signal to the crankshaft position sensor and was lost therefore leaving me stalled and stranded. I have looked up my recalls and that one is not on there! How is that possible.
The contact owns a 2016 Jeep Grand Cherokee. The contact stated while driving 40 MPH, the vehicle began to vibrate, and he heard an abnormal noise. The contact stated that the check engine warning light was illuminated. The contact was able to drive to his destination. The contact took the vehicle to the local dealer, where it was diagnosed with needing the camshaft to be replaced. The vehicle was not repaired but was pending repairs. The manufacturer had not been informed of the failure. The failure mileage was approximately 82,500.
My first report (#11396370) was made to you in February 2021. The recall was started in 2020 and as of this date my jeep dealer does not have the parts to repair my vehicle. According to reports, I am driving a "time bomb" ready to burst into flames and threatening the safety and lives of me, my family, and my passengers. To make things worse jeep has notified me that the "U-Connect" emergency contact system will become degraded and inoperable in the coming months making it impossible for me to contact "911" or the jeep emergency assistance contact system. The latter being a paid service (similar to GMC's "On-Star" system) for which they have not promulgated any remedy, any thought of a remedy, or attempt to provide any remedy. THE BOTTOM LINE: I am driving a "time bomb" without a here to fore active emergency contact system with no resolution or parts available from Jeep. Someone needs to report and inquire about the above cited Jeep issues.
A D V E R T I S E M E N T S
- Lakewood, CO, USA