This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I bought a 2017 jgc limited 2 weeks ago. It has 31,500 miles. This weekend, the 'service shifter' warning came on, the engine would not start, the ignition stayed on and would not turn off though the engine wasn't running. The shifter lights flashed continuously, the warning screen flashed through several warnings continuously all night. The battery was dead the next morning. The back doors will not open, disallowing me access to the battery (under the passenger seat). The car would buck at intersections when I was driving it last week. The electronics are poorly engineered and tested. Reminds me of the english range rover. I don't know what to do now as the car is stuck on my driveway.
When driving on the freeway and regular street, and going uphill, my Jeep's engine will stop running, the "D" on the dashboard blinks and the center of the dashboard says "shift to park". to get the Jeep's engine to start up again, I have to put it in park and restart it. Being that the Jeep does not run when this happens I am often stuck on the freeway or in the middle of traffic and can not pull over. This is extremely dangerous and I have come close to multiple accidents. The Jeep does not always start again. It will stutter and shut off multiple times. This has been happening for months. Dealership can not find any codes. They put a data recorder in the vehicle, the Jeep's engine shut down the same day I picked it up. When this happened I pressed the recorder button. It shut down multiple times in traffic with the recorder in and I pressed the button to record as directed. When I brought the Jeep back into the bob baker dealership, they said the data recorder said everything was normal. The Jeep shutting down while in motion and not turning back on, is not normal and is dangerous. I have been without my Jeep for 2 months with no solution in sight. This is a major safety problem that I have been fighting to get fixed with no resolution. I have been working with fca and they are not returning my calls and have no solutions. I am so disappointed and wish I never bought this Jeep. I have lost all confidence in this vehicle. I captured the problem happening on video and no one can explain what is happening nor fix it. This has been happening since August 2019. The last time it happened was the day I picked it up with the data recorder in it on November 22, 2019
The contact owns a 2017 Jeep Grand Cherokee. While driving and decelerating, the vehicle suddenly shut off and would not immediately restart. After four attempts, the vehicle restarted and resumed normal operation. The vehicle was taken to an unknown dealer, but the cause of the failure could not be determined. The manufacturer was notified of the failure and vprovided case number: [xxx]. the failure mileage was 15,000. The consumer stated the a visual inspection and 5 min road test performed. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6)
The car was in eco mode. The car was driving on a residential street and was stopped for a train crossing. When the gas pedal was used to go forward the engine raced quickly to 4500 rpms and would not slow down until manually placed in neutral for several seconds. After driving on interstate 135 and coming to a stop at an exit, the car went into eco mode, when the gas pedal was used to put the car into motion the engine raced to 6000 rpms and was trying to accelerate to an unsafe speed. The engine would not slow down. This has happened 4 times in the last 3 weeks. The dealership was notified. Attempts we were told were to diagnose this problem, but the issue has not been resolved. An update on software was done after the first two issues of the uninitiated accelerated rpms of the engine occurred. After software was updated there have been two uninitiated accelerations of the rpms. We were concerned for uncontrolled accelerations of the vehicle. The dealership has been notified of our concerns, however a resolution hasn't been done. We are concerned for safety. This has happened on august7 (twice), August 10, August 20.
Vehicle comes to a stop and activates auto stop/start. When lifting foot of brake to proceed to a turn, the engine turns on, vehicle moves, then turns off displaying, 'auto stop/start not available', for approximately two and a half minutes, I was stuck in the middle of an intersection trying to turn over the car. Eventually after putting the vehicle in park, releasing the brake and turning off the vehicle completely, I pressed the brake and turned on the vehicle successfully. Numerous occasions of this very same incident have occurred in random. Random engine shut offs while in motion have occurred as well requiring the same steps listed above. Vehicle is equipped with this 'eco technology' 100% of the time unless, a button is pressed to deactivate temporarily. (no way to permanently shutoff this feature, no solution from dealership.)
My Jeep started with radio fading in/out, lights on the console fading in/out, dashboard goes out completely and then back on and the passenger window goes down on it's own(even with the window lock on) also once so far my Jeep didn't turn off when I pushed the shut off. I had to disconnect the positive on the battery(dealership told me to do) and hook it back up, it showed no codes when I got to the dealership. Been to two dealerships paul bailey was useless, bald hill was able to reproduce and we are waiting on Jeep to tell them how to fix. Also it is hard to pump gas, it shuts off, you have to turn the gas handle upside down to pump.
Got in vehicle to leave school and dash board lights lit up like a xmas tree but car would not start. After 20 mins of trying if finally started but power steering was out. Took car to dealership, they drove it for a week before problem replicated and died twice on the road. They have had it 2 weeks now thinking it might be a pinched wire. Somewhere likely in the drivers side door. Will get back to me Monday, April 1, 2019
My 2017 Jeep Grand Cherokee it's having electrical problem for almost 2 years now and they can found what's going on I almost got kill out of no where my car stops all this messages come up in the dashboard it's crazy I can't drive the Jeep for more than 1 hour because I star having problems passenger side window star going down by itself
While driving my 2017 Grand Cherokee in drive mode in a intersection turning left, the dashboard showed a message of 'shift into park' and was put into a neatural mode by itself disabling drive mode options but still in a 'drive' status not allowing me to press on the gas to continuing turning left, the only way to change this status the vehicle had to be completely turned off and turned back on again. This was a very scary incident and appears to be a malfunction with the vehicle.
Takata recall upon driving mt Jeep gc on the highway this morning, everything was going fine, I exited the highway at stop light and as usual, the stop/start engaged, when the light turned green a lifted my foot of the brake so the car will start again but it didnt. So I turned off the radio and auto light and forced the car to natural and pressed the start button and car started. On guage display a red battery light came on and a message that said " park car, vehicle will shut down soon", so I drove around 15min's to find a safe parking spot and stopped in supermarket parking lot.. 2min later the car shut down. I carry with me portable jumper so I opened the hood and connected it but no power was reaching. So I lifted the passenger seat and gained access to the main battery and connected the jumper directly to the terminals but still, no power was circulating. So I connected it to the auxiliary battery and power was there. And the car started. Put not safe to drive. I picked up my Jeep four days ago new from the dealer, so when this happened my car had 250miles on it.
On 10/12/18 I was getting ready to go to work however when I tried to open my car it would not open my car was parking the parking lot of where I live I called nielsen Dodge and they help me to open the car manually and silence the alarm but the car was not turning on and neither the dealer nor the people from ucconect could remotely start my Jeep, my car was towed to nielsen Dodge in rt 10 and it has been there for two weeks now and they still cannot give me an estimate as to when my car will be fixed or if it will be fixed. On 10/24/18 Chrysler sent out an engineer to look at my Jeep and I went in today for a follow up and the told they have to order a part but they do not know how will it take for the part to arrive, my case number with Chrysler is 57198050. I read online and see other people having similar issues with 2017 Jeep Grand Cherokee not turning on please help me with this matter as it is now been 2 weeks and I just need to know if or when the car will be fixed.
On five separate occasions, the tailgate of the vehicle has opened on its own. It has happened during various hours of the day, both daytime and overnight. And on three of those occasions the home link system has also been activated which then opened the garage door causing damage to the rear of the tailgate. Also, since the onset of this issue the home link button does not always work even in close proximity to the garage door itself.
Dealer has tried to fix electrical problems 4 times 7/30/18 we had no headlights, no taillights, no turn signals, no brake lights, and no way of knowing they didn't work. Today 7/31/2018 went to start car locked into run but wasn't running couldn't move out of park won't start again
It appears that there is a bug in the programming of the vehicle. When I either use the remote, or the button in the trunk area to close the lift gate, as I walk to the front of the vehicle and open the door, the liftgate stops closing and returns to open. It doesn't happen 100% of the time but greater than 75% the liftgate will stop closing when I open the front door.
No indicator or alarm is provided when the tailgate is open and the vehicle is put into reverse!!!! when I first purchased the vehicle, I was in a parking garage in Chicago. I loaded my baggage in the trunk and hit the button on the inside of the trunk to close the lift gate. I then sat in the drivers seat and started to back-up. When I backed up, I heard a loud noise and found that the lift gate had returned to it's open position and scrapped along the ceiling of the garage. It could have been much worse. When I was looking in my rear view mirror to back-up, everything looked clear. I did not see from the rear view mirror that the lift gate was open. I did say this occurred within the first couple of days when I received the vehicle. I took it to the dealership to check on the lack of an alert and also asked them to repaint the scratch that was left on the lift gate from contact with he ceiling. They asked me to contact Chrysler. I contacted Chrysler customer service and they told me that it was the design intent because drivers like to drive their Jeep with the lift gate open. I said, in reverse"??" a drivers alert should be mandatory - a loud chime is expected it is a safety issue.
Since the day I purchased the vehicle, every time I start my car, the radio is on nearly at full volume. The car plays the same station at the same high volume. It does not matter if when I shut off the vehicle, the radio is off, or the radio is on. It also does not matter if I remotely start the vehicle or start while I'm in the car. The system should be designed so that the radio is always off when the vehicle is first started. Poor design. Should I expect a Tesla like response by expecting Chrysler to send a software patch via satellite directly to my vehicle to update this issue? btw, the dealer told me this is expected behavior.
When engine start stop feature is activated the car engine shuts off when idling at stop lights, the problem occurs when you take foot off brake and the engine restarts it either lunges the car forward forcibly or the car lunges backwards as if the transmission clutch didnt properly engage to move the car forward, my car has automatic transmission. When car is off and you touch handle to open door it sometimes causes electrical shock. We noticed these issues during the first week of driving car May 2017
2017 Jeep Grand Cherokee. Consumer writes in regards to problems with the ignition, analog speedometer and tire pressure. The consumer stated she was involved in a car accident in which the brakes failed.
A D V E R T I S E M E N T S
- Carson City, NV, USA