This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Transmission problems. The transmission shifts are pronounced, cause the SUV to jerk and feel jumpy. This condition is sporadic, and can change based on mode - normal, eco off, sport. Besides causing a choppy ride, the condition is concerning because some shifts that cause the vehicle to jerk are accompanied by a banging noise that may be a R a precursor to gear failure.
My vehicle was purchased brand new 11/2018, when I press the button to start it, 75% of the time it won't start and takes several attempts. Also when I shift into reverse, the R just flashes and the vehicle won't reverse. It won't move until I turn it off and restart it again. These two problems occur frequently.
The contact owns a 2018 Jeep Grand Cherokee. While driving 45 mph, the accelerator pedal was depressed, but the vehicle failed to accelerate. The vehicle was taken to john hiester Chrysler Dodge Jeep Ram (940 N main St, lillington, nc 27546, (910) 893-8088), but the failure could not be duplicated. The manufacturer was made aware of the failure. The failure mileage was 3,500.
The contact owns a 2018 Jeep Grand Cherokee. While waiting at a traffic light, the 'shift into park and select gear" message displayed and the check engine warning indicator illuminated. The vehicle failed to accelerate afterwards. The contact turned off the engine twice. Upon restarting the vehicle, a gear could not be selected. When the vehicle was restarted a third time, it started normally and was able to shift into the drive gear. The vehicle was driven to the contact's residence. The dealer (waconia Jeep/Chrysler/Dodge, 905 strong drive waconia, Minnesota 55387) was contacted by phone and an appointment was made to have the vehicle diagnosed. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 4,056.
I have a few occurrences to tell about. 1. when taking it through a drive through car wash it was propelled forward at an unsafe speed. The vehicle was in neutral but still was shot forward and the brakes had to be applied quickly. This happened twice. 2. after coming off a freeway and coming to the first stoplight, when the speedometer hit 0 the vehicle lurched forward. I turned the auto stop off and proceed down the road. When I hit the next stoplight, it did the same thing, lurched forward hard, when the speedometer hit 0. 3. while getting up to speed, 70, on a freeway, the vehicle seemed to "miss" gears and it lurched a few times. 4. when approaching a turn, at slow a very slow speed, I tapped the gas for a little more speed and it propelled me forward hard and I had to hit the brakes. 5. in the first week of ownership an alert popped up on the center screen indicating the control panel had detected a problem with the catalytic converter system and it was a fire hazard. After taking it to the dealer they told me they could not find this in the computer memory anywhere and there was nothing wrong. At times I feel very unsafe in this vehicle and the whole reason I bought it is to feel safe and secure. Right now the vehicle has less than 1,000 miles on it.
A D V E R T I S E M E N T S
- Piscataway, NJ, USA