This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Power steering becomes unavailable; the car will not drive; all safety features become unavailable. The first time happened in April 2022, vehicle only had 6k miles. I had to remove the power steering fuse and put it back in for the system to reset. The vehicle was taken to dealer for rapid response recall. October 2022, went to start car and the same message came out regarding power steering and safety features being unavailable, car would not start and had to reset the power steering fuse. The system reset, but now the engine light is amber and will not turn off; the vehicle has 16k miles. I will be contacting the service department first thing Monday morning
Vehicle reported on instrument cluster a loss of Electronic Stability Control, Power Steering, blind spot alert, adaptive cruise control, and cruise control. We have been having electronic issues for >2 months. Previously the vehicle reported an estart fault and would randomly engage the ebrake. It would not allow disengaging the ebrake unless the car was restarted and/or hood was opened and shut. This occured while turning left at a light causing the vehicle to abruptly stop in the intersection. We have had the vehicle serviced 2 times, and now will return it for a third time for these electronics issues.
My 21 Jeep Cherokee shipped from Detroit Stellantis HUGE cover up FLOOD car. My JEEP is 8 mons new. I leased it 12/7 contacted Uconnect on 12/13 for Powertrain Malfunction indicator light on. Dealer claims vehicle health reports aren-€™t accurate. At dealer 3/14/22 service found stored fault for oil, low oil, carpet was destroyed, getting oil changed at 2300 miles. Dealer only recorded oil change on car fax. 3/31st- June I filed a buy back claim w/ Chrysler. Chrysler denied. At dealer 6/11 code P060A, stop/ start doesn-€™t work, car stalls, radio turns up/down on its own, center consaul base popped out, burning Oil life rapidly. No work done. At dealer 6/14 -€faulty oil pump-€ said manager, car bucks on highway, car locked me out at 12:30 am called Uconnect they couldn-€™t bypass. They stated door was open still locked out, stranded multiple times, car will not start. Dealer has me reschedule get rental 6/21-6/29 to replace oil pump, and fix all issues. Dealer state My oil tank is full but dash says 41% oil.Electrical sys. is messed up Called lemon law atty, accepted case. Chrysler receives atty CLAIM whileJeep was still in the shop. dealer didn-€™t fix anything BUT ROTTED CARPET- OIL PUMP on back order CHRYSLER REFUSES to pay for loaner while oil pump is on back order. The car DOESN-€™T start. Pump to arrive late July. VM from dealer, Chrysler told dealer my vehicle is SAFE TO DRIVE w/ faulty oil pump. I called dealer to find out status of pump my Jeep needs another oil change at 5,000 mls & ENGINE LIGHT ON Dealer refused srvc b/c Chrysler told them about the lawsuit. Atty called dealer stated it-€™s a claim against Chrysler. Dealer still refused. My car won-€™t start, ENGINE LIGHT IS ON. TONS OF SAFETY ISSUES Called another Chrysler dealer VM they REFUSED to service Jeep. 7/23 took JEEP to 3rd Chrysler dealer found: PO6DA, B25AF-2A, B1561-13 Dealer SAID UNSAFE TO DRIVE! I HAVE NO CAR, NO $ CHRYSLER REFUSING TO PAY LOANER. Atty said this is FRAUD. Jeep won-€™t be in srvc 8/11 FRAUD
Twice my vehicles charging system has not charged effectively. The first time, the adaptive cruise and forward collision systems became inoperable. During a 500 mile trip at highway speeds the battery voltage did not increase over 12.8v. This caused the air conditioner to stop blowing cold air on a 90 degree day. Two days later the air-conditioning system is still not operable.
Two issues: power steering warning with no fix. Light remains illuminated. Second: ALM (Active Lane Management) will turn off sporadically and not turn back on. Sometimes takes a few stop and restart of the engine for the ability to turn back on.
- Frankfort, IL, USA
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Vehicle is making a knocking noise when in drive and fully stopped. This occurs after drive the vehicle for about 10 miles, once the engine warms up. I've been told that it was a purge selenoid and it's normal. Was also told it was an EGR Valve and also advised that it was the air suspension. Meanwhile they have a open star case stating it's the motor mounts. 100s of people are having the same issue on the facebook group I'm in, as well as forums and no one is getting anywhere. Also my radio system is making a hissing noise and the android auto connection is not stable and doesn't stay connected. They currently have no fix for this. My steering wheel is slightly off to the right to go straight. They stated the alignment is good and that it does that because incase the driver falls asleep, it would drive them off the road instead of into oncoming traffic. That's sounds extremely bogus and very dangerous.
2021 Jeep Grand Cherokee L Limited: Looses power steering and the light comes on and a message saying power steering unavailable. Took it to the dealer and they ran the code as the aux battery going below voltage threshold. They-€™ve changed this battery once already due to the same issue and the battery expanding because of the issue and the tsb (?) 3 times to try and fix this issue. This is about the 6th time I have taken it in. Chrysler lacks at figuring out what is wrong. They-€™ve gone through every wiring harness everything.
I started my car with my factory installed remote starter and 5 minutes later my car was engulfed in flames. This was a brand new car, and has been reported to Chrysler, . I reported this the day it happened on 5/9/22 and I still have not heard back from Chrysler. Just concerned this could happen to others.
This vehicle has so many issues. Including but not limited too: Car play not working, Start/Stop function not working with no message as to why, Power steering becoming unavailable both at the start of a drive and during a drive, battery under passenger seat was expanded on the bottom, 4wd service light comes on randomly(mostly when started with the app) and many other issues.
The contact owns a 2021 Jeep Grand Cherokee. The contact stated while driving approximately 45 MPH, the service power steering warning light was illuminated with an audible chime. The contact stated that while attempting to move to the side of the roadway the vehicle lost power steering functionality. The vehicle was driven to the residence and then towed to the dealer. The dealer diagnosed the vehicle and determined that there was grease in the power steering connectors and cleaned the connectors. The vehicle was repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 38,000. THE CONSUMER MENTIONED ANOTHER RECALL NEEDING TO BE COMPLETED, BUT THE NECESSARY PARTS WERE UNAVAILABLE. THE RECALL CONCERNED THE TAIL LIGHTS.
There are lots of non stop electrical issues with this car, main problem they had a internal recall for power steering wheel, few weeks later I lost control of the power steering wheel while driving it had an error massage on the main dashboard, -€œpower steering currently unavailable service required -€œ. Luckily I was pulling out of a parking lot and was only going few miles an hour and I was able to stop, if I was going highway speed not sure if I was here typing this. The car barker have 8500 miles on it and it-€™s a major safety hazard. From what I understand I was not the only one with that issue and jeep sweeps it under the rug, if they aware of the issue why they don-€™t contact the car owners to bring them to fix the issue. ? Only when someone dies they will
The contact owns a 2021 Jeep Grand Cherokee. The contact stated that while driving, the navigation system became inoperable. There were no warning lights illuminated. The vehicle was taken to the local dealer where it was diagnosed that a software update was needed. The vehicle was repaired; however, the failure recurred. The manufacturer was contacted but no additional assistance was provided. The approximate failure mileage was 1,000.
The contact owns a 2021 Jeep Grand Cherokee. The contact stated while driving 75 MPH, the power steering assist, traction control, lane assist, emergency brake, backup assist, air bags, and check engine warning lights all illuminated and the vehicle failed to operate and function as needed. The contact used excessive force to steer the vehicle off the road and had to repeatedly pump the brake pedal. Additionally, the turn signals and warning lights failed to operate as needed. Due to the failure, the contact had the vehicle towed to a dealer however, the mechanic was unable to diagnose the cause of the failure. The manufacturer was also notified of the failure but offered no assistance. The vehicle was not repaired. The failure mileage was 19,146.
This is my second attempt to get someone to reach out. I have a 2021 Jeep Grand Cherokee L with approximately 3100 miles. This vehicle has been in the repair shop a minimum of 10 times. Power steering goes out at times while driving. This vehicle falls into the Lemon Law. I have been unable to reach anyone at Jeep Headquarters to assist with resolving this buy back. No one has returned my calls. This is a very serious safety concern
The contact owns a 2021 Jeep Grand Cherokee. The contact stated that while driving at various speeds, the crash warning lane departure alert was sounding and failed to disengage. The contact stated that the vehicle would indicate that the vehicle was running even though the vehicle had not been started. The speedometer failed to provide the correct information and the seats would move independently. The contact stated that since purchasing the vehicle there had been several electrical issues with the vehicle. Vehicle was taken to the dealer who linked the failure to the radio frequency hub. The vehicle had not been repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 1,000. Dealer stated that the radio frequency hub needs repair but they are unable to get the part as it part of a recall on the 2022 model.
2/18/2022, I was driving down Bethany and 75 in Allen, Texas when my vehicle made a sputtering noise then the gears went out. Could not engage the gears to Drive or Reverse. I coasted the vehicle to the church parking lot where I sat for 6 hours waiting on a tow truck. When tow arrived, vehicle's brake and parking break had to be pushed down to allow vehicle to go into neutral. Vehicle would turn on, but the ac/heating system did not work, radio was shorting out and vehicle remained locked in Park. Check engine light came on after the sputtering and did not turn off. Vehicle was serviced the previous week at Dodge City McKinney with no reported issues of this caliber. Per dealership, codes are showing issues with the transmission and engine. Vehicle only has 9347 miles and if I had been on a major highway, I could have been severally injured when the vehicle stopped. Dealership, made no attempt to review the issue upon its arrival.
Last night, my BRAND NEW car (Jeep Grand Cherokee L Limited) tried to kill me. Driving down 1187 going 40 miles an hour, it came to a DEAD STOP, put itself in park and would not crank or start back up. All I could hear in the panic was screeching tires from cars trying not to hit me. The seatbelt also did not stop me and I was thrown into the steering wheel. My car has less than 900 miles on it. After a panic attack of EPIC proportions and a sleepless night, I immediately drove it to the dealership today and of course they can find NOTHING wrong with it. They are going to keep it a few days to double check a few things, but to say I will no longer be able to drive this car without SEVERE anxiety is an understatement. It has less than 1000 miles on it and I haven't even made my first payment. Trading it in, I will automatically lose $3100. If I don't trade it in, I don't think I would ever be able to get over the anxiety of driving it. Talk about a lose/lose situation. All I could think about is if I had been going faster and there had been more traffic, I could have KILLED someone including myself. Thank you to the kind salesman who, when I pulled up this morning, said "I love your car" and I proceeded to break down crying and hand him the keys and say you can keep it. He was so helpful in calming me and getting it checked out right away. I've owned it 21 days exactly. Honestly I am not sure I want to take the chance of it happening again.
Power steering randomly goes out and random electrical issues and faulty sensors indicators. Vehicle has 8,000 miles I fear for my safety to safely operate this vehicle putting my life in danger and others on the highway.
Purchased new 2021 Jeep Grand Cherokee L Overland in December 2021. The SUV has 2900 miles on it. Since purchase, the auto park engages at random moments most recently today when pulling out of drive thru lane. I began to drive the jeep forward and it locked up and engaged park brake. This has happened on numerous occasions. I went to get in the Jeep a few days ago. Started the engine and the brake engaged itself before even putting the vehicle in reverse. The touch screen in the dash that controls all functions of the SUV including radio, car play, heat/cooling, vehicle settings will randomly shut off and go black while traveling. While using the paired phone setting when making a call, the speakers produce a swishing/scrubbing sound that will not stop while the call is in session. New today, the windshield washer fluid light is on and the fluid is full. Due to "staffing shortages, " can't get the Jeep into the local dealer until March 11th to be examined. Such a joke for a $60K vehicle.
A D V E R T I S E M E N T S
- Dumfries, VA, USA