This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
: the contact stated when a NHTSA recall letter F23, for the suspension: Front control arm: Lower ball joint was received, the service dealer was contacted to schedule an appointment. The contact was informed that due to back orders on the replacement parts, it would take 3 to 4 months to get the vehicle serviced. The service dealer offered to add the vehicle to the wait list and notify the contact when the parts were available. The manufacturer was not alerted.
: the contact stated a NHTSA recall letter # 03V460000 in reference to replacement of the front control arm lower ball joint was received. The dealership was contacted who indicated there was a waiting list because there were no parts in stock and the contact would be called back when the parts were available. The contact expressed concern because the vehicle posed a serious risk if the lower ball joints fractured while driving. Updated 12/12/06.
Nothing has happened yet, that's the problem. I called a local Jeep dealer when I got the notice for the recall on my 2003 Jeep Liberty, that was in September '06, I was told that I would receive a call in 1-2 weeks when the parts were in, well, it's almost 2 months later and still no call.
: the contact stated no problem had occurred with the vehicle. There was a NHTSA recall # 06V288000 on the vehicle regarding the front lower ball joint. The parts needed to repair the vehicle were not available at the local dealership. The manufacturer confirmed the parts were not available.
Safety recall F23-lower ball joints 2003 Jeep Liberty. The dealership stated the parts would not be available for at least three weeks, and then the consumer would be placed on a waiting list.
- Fort Lauderdale, FL, USA
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: the contact stated no problem had occurred with the vehicle. There was a NHTSA recall # 06V288000 on the vehicle regarding the front lower ball joint. The parts needed to repair the vehicle were not available at the local dealership. The manufacturer confirmed the parts were not available.
Received a F23 safety recall notice 11/13/06. Called stiver Jeep in lexington, SC to schedule an appointment to bring 2003 Liberty in. They put me on a waiting list of approximately 3 - 4 weeks. This is unacceptable. I called saluda motor sales in saluda, SC, and they will fix my car on Monday, 11/20. The man at stivers talked as though this recall is no big deal. It is a big deal. My pregnant daughter is driving this car everyday.
: the contact stated the NHTSA recall #06V288000, regarding the lower ball joints would take ten days for the service dealer to obtain the parts. The contact expressed this was too long to wait for such a safety issue to be addressed and the manufacturer was unable to assist the contact to get the work done any quicker.
: the contact stated no problem had occurred with the vehicle. There was a NHTSA recall # 06V288000 on the vehicle regarding the front lower ball joint. The parts needed to repair the vehicle were not available at the local dealership. The manufacturer confirmed the parts were not available.
: the contact stated no problem had occurred with the vehicle. There was a NHTSA recall, #06V288000 on the vehicle regarding the front lower ball joint. The parts needed to repair the vehicle were not available at the local dealership. The manufacturer confirmed the parts were not available.
: the contact stated a NHTSA recall letter #06V288000, regarding the suspension: Front: Control arm: Lower ball joint was received on 11/07/06. The service dealer was contacted, who suggested that the parts department needed to order the part. The parts department expressed to the contact that the recall parts were on back order, and it would take 4 to 5 months to get the part. The contact expressed concern because the defective part could create a dangerous situation if the lower ball joint fractured. The contact planned to file a complaint with the manufacturer after filing a complaint with the NHTSA.
I have a 2003 Jeep Liberty for which I heard re: Recall some months back. I inquired at my dealership in Aug ( greenbriar Jeep) and was told I would get a notice. Well, I did receive notice 11/12. When I called dealer today 11/13, I was told they did not have parts, and the parts were already 2 weeks behind. If this is a safety issue there should be enough repair kits for all vehicles involved. Is there anyway of expediting this repair? I am very concerned with this kind of delay where safety in driving the vehicle is in question. Respectfully submitted, M. sherman.
I was contacted by daimler Chrysler regarding a safety recall (F23) for lower ball joints on my 2003 Jeep Liberty. I followed the recall directions and contacted my local dealer (steve white motors) to schedule a repair. I was told that my repair would need to wait 10 weeks due to the rationing of repair parts to the dealers by daimler Chrysler. I then contacted the "help" number for daimler Chrysler provided by them on the recall notice. I was told that aside from having my vehicle inspected there was nothing they could do because there wasn't another dealership within a 20 mile radius from my home, nor could they provide the repair part any sooner. The recall notice indicates that the fault in the part "can cause the ball joint to...separate. Ball joint separation can result in a loss of steering control and could cause a crash without prior warning." And now I'm told to wait 2 and 1/2 months before this condition can be corrected. That's 2 and 1/2 months of jeopardizing my wife's and my safety. That is unacceptable to me and should be to both daimler Chrysler and you.
: the contact stated no problem had occurred with the vehicle. There was a NHTSA recall, #06V288000 on the vehicle regarding the front lower ball joint. The parts needed to repair the vehicle were not available at the local dealership. The manufacturer confirmed the parts were not available.
Ball joint failure three times. Emergency brake on five speed never has worked properly. Replace engine at 70,000. Now the card end joint for the four-wheel drive is not working correctly. My biggest complaint is the ball joint failure for the third time. This issue also causes chain reactions in the tires I have had three sets of tires wear uneven and I wrote the company the first time to complain and got no response. I use my Jeep to make my income and do not trust it any more. I do not recommend this vehicle to any one and will not pass it on to any family member.
: the contact stated a NHTSA recall letter was received, #06V288000 regarding the lower ball joint. The parts needed to repair the vehicle were not available at the local dealership.
: the contact stated no problem had occurred with the vehicle. There was a NHTSA recall, # 06V288000, regarding the front lower ball joint. The parts needed to repair the vehicle were not available at the local dealership. The manufacturer confirmed the parts were not available.
: the contact stated no problem had occurred with the vehicle. There was a NHTSA recall, # 06V288000, regarding the front lower ball joint. The vehicle was not included in the recall due to the VIN.
: the contact stated a NHTSA recall letter was received # 03V460000 regarding the suspension:front:control arm:lower ball joint. The vehicle was taken to the dealer for recall work, however the dealer stated that they were unable to perform recall work on a timely matter due to the manufacturer's inability to receive spare parts. The manufacturer was notified and confirmed the statements made by the dealer adding that they were awaiting for 3500 back log parts for recall work. The vehicle was currently going onto the 5th week of the waiting list. Updated 12/15/2006 - the repairs have been completed.
: the contact stated the service dealer was unable to make recall repairs for recall F23 for the suspension: Front: Control arm: Lower ball joints, due to the manufacturer refusing to send replacement parts.
A D V E R T I S E M E N T S
- Harleysville, PA, USA