really awful
Crashes / Fires:
3 / 1
Injuries / Deaths:
3 / 0
Average Mileage:
18,888 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2004 Jeep Liberty fuel system problems

fuel system problem

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2004 Jeep Liberty Owner Comments (Page 5 of 5)

« Read the previous 20 complaints

problem #5

Jun 012013

Liberty 4WD 6-cyl

  • miles


I am writing in regards to a safety recall on my 2004 Jeep Liberty that was issued in June 2013. The recall exists as the fuel tank can rupture and cause fires in rear-end collisions. The NHTSA did a three year investigation that showed 51 people died in fiery crashes in Jeep with gas tanks positioned behind the rear axle. To alleviate this problem Chrysler is to install a tow hitch free of charge. I have made numerous phone calls to my local Chrysler dealership and then also contacted Chrysler at their 1-800 number. Despite these phone calls no one could provide an answer as to when this potential life threatening problem would be fixed. About two weeks ago I received a letter in the mail from Chrysler group llc informing me of the recall (as if I was unaware) and that the parts required are currently unavailable. So this recall has been in effect since June and there is no clear date that my vehicle will be equipped with a tow hitch to prevent a fiery crash. It is apparent through newspaper articles that Chrysler has been reluctant to issue the recall and it is speculated that they did so as to not hurt their image and finances. Also to avoid a public relations nightmare and being forced to provide the recall after potential public hearings with witnesses providing details of deadly crashes involving Jeep. It is appears that Chrysler is trying to avoid this repair due to cost. It has been seven months since the recall and not a single vehicle has been repaired. It is also unknown when the repairs will be made as the parts are unavailable. I question the integrity of Chrysler in regards to this recall and ask that you please look into this situation. This recall could potential save lives and it appears that this is not being done in order to save money. Thank you for your time and consideration. Updated 01/30/14

- Bayport, NY, USA

problem #4

Jan 062014

Liberty 4WD 6-cyl

  • Automatic transmission
  • miles
The contact owns a 2004 Jeep Liberty. The contact stated that NHTSA campaign number: 13V252000 (fuel system, gasoline, structure) had surpassed a reasonable time for repair. The dealer was contacted and stated that the parts were not available for repair. The manufacture was not notified. The contact had not experienced the failure. Updated 3/5/14 updated 03/20/14

- Betsy Layne, KY, USA

problem #3

Jul 012013

Liberty 6-cyl

  • 110,000 miles
Unable to get vehicle fixed under - recall N46 customerassistre@Chrysler.com has responded to my request with the following: Thank you for contacting the Jeep customer assistance center. We would like to apologize for the delay [xxx]. we have proposed a solution to the concern to NHTSA. Currently, we are waiting for NHTSA's concurrence of the proposed resolution. Until we have NHTSA authorization stating that the proposed repair is suitable, unfortunately, we are in the same situation that you are. We are waiting. : customer service representative Jeep customer assistance center for any future communications related to this email, please refer to thefollowing information: Reference number:[xxx] email case number: [xxx] reply link: www.Chrysler.com/wccs/brand_forms/us/reply.jsp?trk_id=kmm8343780V82661L0km& please approve the plan to repair the vehicles so that Jeep can begin repairing vehicles. Thanks information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Grand Junction, CO, USA

problem #2

Feb 252013

Liberty 4WD 6-cyl

  • 152,000 miles
The contact owns a 2004 Jeep Liberty. The contact stated that while stopped due to a traffic back-up on the ramp at the I-271/I-480 interchange, the vehicle was crashed into the rear by another vehicle (GMC SUV) driving approximately 48 mph. The air bags failed to deploy. The rear of the contact's vehicle instantly became engulfed in flames. The contact's mouth struck the steering wheel and his upper face was thrown into the windshield. The contact sustained injuries to the face, loss of his upper teeth, a fractured cheekbone and nose. The contact also sustained burns to the left hand, wrist, upper forehead, left eye and ear, right ankle and the left knee. The contact also sustained a concussion. He was transported to a local hospital for treatment. The manufacturer was not made aware of the failure. The vehicle was destroyed. The approximate failure mileage was 152,000. LH.....updated 10/30/13. Updated 11/5/2013

- Twinsburg, OH, USA

problem #1

May 092013

Liberty 4WD 6-cyl

  • 72,000 miles
Hit from behind. The drivers seat held up well, but the force of the impact forced my legs backward off of the firewall controls and my legs were up against the seat when the vehicle came to a stop. My lower legs at the calves were crushed and this led to severe bleeding contained in the legs (compartment syndrome). No fractures but emergency surgery was needed. After reviewing photos of the vehicle interior today, it is apparent that my calves hit the seat adjustment bar that sticks out under and forward of the padded portion of the seat. I find this a common placement of the seat adjustment bar in many vehicles. If not for this bar I would be back to work this week and no significant medical bills. Overall the seat conformed well to me and did not cause me to fracture my neck (severe osteoporosis and prior neck Fusion). Updated 06/10/13 updated 6/13/13.. updated 06/13/2013 updated 06/17/2013 updated 7/31/13..updated 10/30/13 updated 10/31/2013

- Hudson, IA, USA

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