This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2005 Jeep Liberty. The contact received notification of NHTSA campaign number: 18V278000 (suspension); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer (southern Chrysler Jeep ' greenbrier, 1414 South military hwy, chesapeake, va 23320, (757)424-4600) was contacted about the recall and stated that the part was unavailable. The manufacturer was made aware of the issue and provided the contact with case number: 347-226-19. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2005 Jeep Liberty. The contact stated that NHTSA campaign number: 18V278000 (suspension) exceeded a reasonable amount of time for repair. The dealer (prestige Chrysler Jeep Dodge, 6520 centennial center blvd, las vegas, nv 89149) stated that the parts were not available for repair. The manufacturer was also contacted and confirmed that the parts were not available. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2005 Jeep Liberty. While driving at any speed, unusual squeaking noises were heard coming from the ball joints. The manufacturer was made aware of the failure and stated that the recall repair was previously performed and would not be done a second time. The contact was referred to the dealer for diagnostic testing. The dealer was not notified. The failure was not repaired. The failure mileage was 145,000. The consumer stated the seatbelt connector fails and 4X4 fails to engage.
My rear lower control arm has erosion from excessive salt, to where it is broken almost in half, and there is already a recall for this L27 how ever this is state specific and Kansas isn't included in this. I am not sure why Kansas is not included in this recall when we have snow and the roads are salted just as much as some of the other states included in the recall. I have taken it to a dealership for diagnosis and was told that they have repaired this on cars under the recall and what has happened to my car is exactly what has happened to cars they have repaired. For this not to be included is ridiculous and a safety hazardous, and could cause an accident while driving if this was to break completely.
- Eudora, KS, USA
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Constant grinding, squeaking with movement of steering wheel, was told it was ball joint and arm, also there was a recall about this...happens when driving.....was there a recall regarding this?
The contact owns a 2005 Jeep Liberty. While driving 10 mph and making a turn, a grinding noise was heard coming from the rear of the vehicle. The contact was able to pull over and stop the vehicle. Upon inspection, the contact noticed that the rear passenger side wheel was rubbing against the wheel well. The contact looked underneath the vehicle and noticed that the rear lower control arm had excessive corrosion and was bent. There were no warning indicators illuminated. The vehicle was not taken to an independent mechanic or dealer for diagnostic testing or repairs. The manufacturer stated that the VIN was not included in NHTSA campaign number: 12V085000 (suspension) because it was not registered in a salt belt state. The failure mileage was 104,479.
The contact owns a 2005 Jeep Liberty. While driving approximately 35 mph, the driver suddenly lost control of the vehicle. Upon inspection, it was discovered that the rear suspension lower control arm fractured due to severe rusting and corrosion. The cause of the failure was not diagnosed. The vehicle was not repaired. The manufacturer was notified of the failure. No assistance was offered. The contact was informed that the vehicle was not included in NHTSA campaign number: 12V085000 (suspension). The contact stated that the vehicle experienced the same failure listed in the recall. The local dealer was not notified. The failure mileage was 110,000.
Drive at 65 miles per hour on the freeway in California, a loud noise like something had fallen out of the bottom of the car. Car became barely controllable. Was able to veer to the side of the road with smoke spewing from the passenger front wheel. When tow truck arrived stated that the lower ball joint and control arm were terribly corroded and had snapped. A mechanic looking for parts mentioned that it had been previously recalled. A check of the VIN indicated the problem had been noted for recall in 2006, this particular VIN had been repaired in 2012. Called Chrysler, they said they could simply arrange for an appointment but that it would be up to the dealer to decide whether or not I would be charged for repairs. At this time trying to decide on next step.
Backed down driveway started on street and noticed I was turning one way and reared was going the other direction. Immediately drove very slowly home. Looked underneath and saw trailing arm partially snapped
Heard a scraping noise when backing out of my driveway. Shifted to drive to return to driveway and noise sounded louder. It sounded like a stick or something similar was dragging under the vehicle. I looked under and saw that a portion of the frame where the rear lower control link was attached had rusted and torn loose causing the rear axle to shift to the rear. This was at the passenger side, rear. The rear control links had previously been replaced under recall but no mention was made of any observed frame rust. I inspected the driver's side and saw that a failure is beginning there also. The vehicle is not driveable.
The contact owns a 2005 Jeep Liberty. While the contact's ex-spouse was driving 40 mph, the vehicle became uncontrollable. The vehicle swerved to the left and right across the roadway. The contact was unable to control the vehicle, veered off the road, and crashed into a ditch. The air bags failed to deploy. The driver sustained bruises to the chest caused by the seat belt. The driver did not seek medical attention. A police report was not filed. The vehicle was towed to the contact's residence. Upon inspecting the vehicle, the contact noticed that the lower A-arm on the front passenger suspension was fractured, including the lower shock tower. The vehicle was not repaired. The vehicle was included in NHTSA campaign number: 06V288000 (suspension). The vehicle was repaired per the recall prior to the crash. The manufacturer was not notified of the failure. The failure mileage was 153,480.
Rear control arms rusted and one broke completely in two sending me into the oncoming lane. Luckily I was on a city street with a low mph and I was traveling straight when it broke. Chrysler tells me there is a recall but my vehicle is not from one of the states affected by the recall.
My drivers side ball joint has broken while I was driving twice ! last time it caused body damage. I replaced it once and then a recall replaced it and now it broke again !
The contact owns a 2005 Jeep Liberty. While driving 40 mph, the driver heard an abnormal popping sound and lost control of the vehicle. The failure occurred without warning. The vehicle was able to be pulled over to the side of the road. The vehicle was taken to the contact's residence. The vehicle was not diagnosed or repaired. The contact referenced NHTSA campaign number: 12V085000 (suspension), but the VIN was not included. The failure mileage was approximately 100,000.
Lower front right ball joint snapped while I was driving. Called Jeep and they said it was recalled and replaced. I asked for a location and a service order and the would not give it to me. They keep telling me to take it to the Jeep dealer which I cant because it is broke. These ball joints where recalled for breaking. Now for a second time it broke and I cant get any proof that it was ever replaced
The contact owns a 2005 Jeep Liberty. While driving 20 mph, a loud popping noise emitted from under the vehicle. After inspecting the vehicle, the contact noticed that the rear driver side control arm fractured without warning. The vehicle was not taken to the dealer. The manufacturer was made aware of the failure and offered no assistance since the vehicle was not included in NHTSA campaign number: 12V085000 (suspension). The vehicle was not repaired. The failure mileage was 150,000.
The contact owns a 2005 Jeep Liberty. While driving 7 mph, there was an abnormal noise underneath the vehicle. Upon inspection, the contact noticed that the front passenger side axle assembly and ball joint detached from the vehicle. The vehicle was towed to an independent mechanic who diagnosed that the front axle and ball joint needed to be replaced. The vehicle was repaired; however, the technician stated that the front driver side ball joint and axle were faulty. The manufacturer was not notified of the failure. The failure mileage was 120,000. The VIN was unavailable.
The contact owns a 2005 Jeep Liberty. The contact received notification of NHTSA campaign numbers: 12V085000 (suspension) and 13V252000 (fuel system, gasoline and structure). The parts to do the recall repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2005 Jeep Liberty. The contact stated that the previous owner had the vehicle serviced under NHTSA campaign number: 06V288000 (suspension); however, years later, the ball joints failed on the vehicle. While driving, the contact heard an abnormal noise and the front driver side wheel detached from the vehicle. The vehicle was towed to an independent mechanic where it was diagnosed that the ball joint needed to be replaced. The vehicle was repaired; however, a year later, the failure recurred. The vehicle was towed to an independent mechanic who confirmed the diagnosis. The vehicle was repaired again. The manufacturer was notified of the failure. The failure mileage and VIN were unknown.
A D V E R T I S E M E N T S
- Chesapeake, VA, USA