This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
In October 2022 our Wagoneer was taken to the dealership due to the radio display turning off and on, the passenger screen not functioning properly or connecting through the HDMI. We were told the issue was resolved after replacing parts in the dash. About a month later the radio screen again turned off while driving. In February 2023, while driving the Wagoneer in the fast lane on the interstate, the power steering went out, the brakes would not work and the vehicle proceeded to shut down. The dash repeatedly displayed different instructions, "press brake and push button to start, " "vehicle not in park, " "shift P to start, " "stop/start restart required, " "shift to P then desired gear, " and the red battery symbol appeared on the dash. After making it safely to the shoulder, the vehicle did restart. We were blessed not to have been involved in a collision, as we were initially surrounded by commercial vehicles. Luckily, it appears the commercial truck drivers noticed something was wrong and slowed their vehicles, allowing us to move from the fast lane to the right shoulder before our vehicle came to a complete stop. A short time later, we were able to start the vehicle. 30-45 minutes later while driving, the dash and radio screen turned off. After stopping in a parking lot and turning the vehicle off for a bit, we started the vehicle. When placing the vehicle in drive, it moved forward a few feet and the parking brake was somehow engaged on its own. Our vehicle was taken to a nearby dealership for inspection 2 days ago and we have not heard back from them. We did show the service department manager a video that was taken while the shut down was occurring that showed the instructions being displayed on the dash as well as the speedometer showing the vehicle coming to a stop.
On two occasions, the 2022 Jeep Wagoneer Series II completely shut down and locked up while driving at speed. The steering wheel locked, the brakes wouldn't work and the engine and all electrical components went offline. In both cases, the vehicle was uncontrollable as it grinded eventually to a stop. The first occasion put us in a ditch. The second occasion nearly hit a construction worker. Children were onboard both times. After the first incident, we were able to get the vehicle to start again after a couple of hours. With all warning lights on we drive it slowly back to the dealership. They were unable to reproduce the problem and said that it needed a lot of software updates which they performed. Four months later it happened again. This time it could not be started and it was towed to the dealership who also has not been able to get it to come online. Less concerning from a safety standpoint is that it occasionally won't wake up after being parked. Sometimes opening the hood and slamming it shut gets it to wake up.
ABS lock up and collision avoidance system (blindspot sensor) failures - The vehicle has been serviced unsuccessfully 5 times now for shaking and vibration on the highway, software failures and blind spot collision avoidance sensor failures. Twice since I picked it up at the dealership on Saturday 9/17 (5th visit), the ABS has noted a system failure on the dash. It also shut down the collision avoidance system several times after noting a blindspot sensor failure. However, today after it noted the ABS failure, the brakes locked up the rear tires while braking. I reached out to Wagoneer on Saturday, and again twice today by phone and once by email to the rep at FCA and have not gotten a return call or email.
As I was pulling up to a red light, the vehicle threw itself into park and completely stopped and would not move. I was unable to put gear into drive. Thankfully, I was not going at full speed. After a couple minutes, I was able to put my foot on brake to restart the car. At this point, the engine and battery light were on as well. My fear is what would have happened had the brake auto-engaged at full speed or the highway? There were no issues with this prior to this happening. It has been taken to dealership for repair and has been escalated with a STAR case to get additonal engineer input. Given the dangerous nature of what occured, I wanted to report now even though I'm not sure what the resolution will be to fix it.
Today 30JUN2022 my wife had a forward collision. She T-boned a Hyundai Sonata on the passenger door the Hyundai-€™s side airbags deployed and the jaws of life had to be used to get the passenger door open. My wife-€™s speed was about 5-10 MPH it was in a parking lot. None of the safety features activated. There was no FCW, no visual or audio warnings, no brake jerking or braking at all. The front collision sensors failed, which may have assisted in preventing this accident. My vehicle is at a collision center waiting for an estimate to get fix, my insurance company has been notified. My vehicle will be available for data pull or inspection. No malfunction lights or warning lights were on prior to this accident. Problem has not been reproduced or confirmed by anyone.
- Woodbridge, VA, USA
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The first instance I was pulling out of the driveway. When I got to the end I tried to turn my steering wheel and it was completely locked. The alert started going off to service the lane Assiatiance. I couldn-€™t move the tires at all. I turned the car off and re started it multiple times to try to get it to unlock. After about 5 times it unlocked but still said to service the lance assistance. Called dealership they made an appointment 2-3 weeks out to look at it. Two weeks later driving at 35-40mph alert goes off that brake system needs to be serviced the car kicked on the parking break within seconds and steering wheel locked. I had two children in the car. We feared for our lives. Once pulled over the car was kicked into 4wd low on top of all the other things. Called dealership and they sent me to voicemail. Didn-€™t return call for hours. After restarting the car multiple times I was able to drive it to the dealership. I could only imagine how bad this could have ended up. Still no word on what exactly happened. I-€™m currently in a loaner
A D V E R T I S E M E N T S
- Midland, TX, USA