The contact owns a 2023 Jeep Wagoneer. The contact stated that while driving at various speeds, there was an abnormal rattling sound detected. There were no warning lights illuminated.? The contact stated that the failure was related to NHTSA Campaign Number: 24V199000 (Air Bag, Steering). The contact called the local dealer, who informed her there was no recall or warranty coverage. The vehicle was not diagnosed or repaired. The manufacturer was contacted, who opened a case. The manufacturer referred the contact to the NHTSA Hotline. The failure mileage was approximately 30,000.

- Louisville, KY, USA

The contact owns a 2023 Jeep Wagoneer. The contact stated while her husband was driving 55 MPH, the front end of the vehicle crashed into a guard rail; however, the air bags failed to deploy. The contact's husband did not sustain any injuries. The contact stated that the front end of the vehicle was damaged and the damage was half an inch away from impacting the engine. The vehicle was towed to an auto collision repair center, where it remained. The dealer was notified of the failure. The dealer informed the contact the air bags did not deploy due to the position of the sensors in the front end of the vehicle, and the vehicle operated as designed. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and sent a third-party technician, who took photos of the damage and read the EDR. The technician then determined that the air bags did not have to deploy. The failure mileage was unknown.

- Greenbrier, TN, USA