This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Purchased Jeep Wrangler in 2013. Soon afterwards had moisture problems dealership where purchased took Jeep in several times and I have never taken top off but I did take T top off twice, but the amount of moisture is overwhelming that less then a year I have mold, mildew and puddles of water that the dealership used a substance to cover floor on passenger side. Once I noticed dealership stops returning calls and refuses service. I soon develop electrical problems and dashboard blinking of signals I.e. seat belt signal prompt won't stop blinking and making ding ding noise. On 20 April dealership in olympia Washington refuses service to check now electrical problems. Impossible to get an appointment mileage on Jeep is 8000 or less miles in 4 years due to problems or in shop.
60411 miles. When doors are opened, unlocked with key fob, or the hood or back hatch is opened, the horn will sound continuously for 30 seconds. However, horn is non-operational when depressing horn button. Vehicle was stationary when this first occurred. Vehicle has not been wet inside since I have owned it (1 year and 40000 miles).
Takata recall. Vehicle does not stay dry. Top has never been removed, T-top removed once, leaks, moisture condensation problem where a green house effect occurs regularly, mold grows quite rapidly Jeep has been in shop every winter season with moisture problems. Given back with assurance of not reoccurring. Every winter I return with same proble now dealership is refusing to help and has directed me to go elsewhere with a voicemail message on 8 February I am under the understanding any warranty work must be done at same garage why" am I being told they can not fix vehicle or help me" I am having electrical problems now too and I can't make an appointment because of persisting to hang up or refusing to direct me to management P 8 febuary I filed an attorney general complaint but they don't represent unless several have complained about the same issue. Failed to recognize the lemon law and are hostile to deal with. Electrical problem is driver seat belt signal does not turn off even though seat belt is fastened. While driving. Due to the amount of time addressing the warranty problem with dealership and an avoidance to replace I filed a safety complaint in 2014 since then nothing but continued problems and Jeep remains unfixed on the last visit an extra substance was put on floorboard on passenger side to indicate a hole had been fixed with putting a permanent compound called rhino plaster. When confronted I was told it came from the factory like that after researching I was informed it does in fact not. I filed an attorney generals complaint on 8 febuary 2017 and since December 2016 am not able to get to shop due to delays from dealership. I was put in contact with Mr. Brown extension 2302 to explain hardships and in December 2016 not to mention not restoring my vehicle to factory specifications and putting a substance on my vehicle without permission. "
- Lacey, WA, USA
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Nov 3, 2016...I arrived home, backed my 2013 Jeep Wrangler 4dr moab edition into her garage bay and left the bay door open since it was sunny out and went up to the house to prepare dinner. 20 mins after coming home, we heard a boom, looked out to see black smoke pouring out the open garage door for our Jeep. My husband ran down, used a fire extinguisher on the fire and then the water hose, then pushed the vehicle outside the garage and hosed it off more before the fire dept arrived. Investigation determined that the front wiring harness for the headlights, fog lights, trail lights and winch is where the fire started. The explosion we heard was a small canister by the radiator for the ac.
The contact owns a 2013 Jeep Wrangler. While driving, the vehicle lost power. Occasionally, the vehicle would restart. The failure occurred on numerous occasions. The vehicle was taken to the dealer, but the cause of the failure could not be determined. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 60,000. Updated 01/26/2017
My new to me, but still under factory warranty, Jeep Wrangler sahara 2dr, caught fire and burned the day I got it. It had been driven 250kms from the Jeep dealer to me, then parked until the evening. I took it for a drive for about 40km without incident, parked, and had dinner with a friend. After dinner, I used the remote start to test it, unlocked it, and got in and drove off. I stopped at a store a minute up the road, left it idling, and came out to find my check engine light flashing. I cycled the ignition, and the light went out. I proceeded towards home, but two minutes later the light came back on, followed by a very loud bang, then then the smoke from the hood. I was travelling at about 10km/hr in a neighbouthood having just turned from a stop. My vehicle came to a stop, my passenger and I jumped out, called 911, and watched as a fire coming from what appeared to be the passenger side, with something dripping and burning as well, consumed the front of the Jeep. I notified the dealership and Jeep Canada but have yet to receive responses. Insurance deemed it a total loss. I'd owned the vehicle for 8 hours. It had 50,000kms on the odometer, and one outstanding recall (14V-631) that wasn't done prior to delivery to me.
Bought it with 36,800 miles on it. Vehicle started to stall/die after start and engaging drive or reverse. Also can do it coming to a stop and starting from a red light. Has happened 20 times since I have owned it. Happened once on the freeway in rush hour traffic. Once you restart the transmission takes up to 10 seconds to shift in the selected gear. Also, windows failed to operate on one occasion, had to stop turn off engine and restart to get to work. A/C blower turns off intermittently. Blue tooth has stopped working with phone. I cannot hear the people anymore through the stereo.
Vehicle stalls at random times but most often when putting into reverse after sitting for a while. It has stalled while driving on major roads which could have been life threatening. The transmission also shifts very jerky at times for no real reason. The windshield wipers will come on randomly and usually seem tied to turn on the turn signals which happen to be on the other control knob. Lights will dim on nav/radio when windshield wipers are turned on. I would say there is an obvious electrical/computer issue that must be causing these things to happen. I have read hundreds of similar complaints.
The wipers come on intermittently with no input. Dealer would not fix because they could not recreate the issue. I believe this to be a problem with the tipm which controls many functions, including the airbag deployment. I'm concerned this malfunction is pointing to a larger underlying problem.
Airbag light displayed and will not turn off, along with intermittent chime. Failure occurred on 7/15/2016 at about 37400 miles. Jeep dealer service dept (autonation Chrysler Jeep arapahoe, centennial, co) confirmed that the clockspring had failed. Not repaired due to part unavailability. Vehicle is a 2013 Jeep Wrangler rubicon.
The contact owned a 2013 Jeep Wrangler. The contact stated that the vent controls failed to work for the heat and air conditioner intermittently. In addition, there may have been toxic fumes emitting through the vents when the heat or air conditioner were activated, which affected a child passenger's breathing. The vehicle was taken to the dealer more than three times, but they were unable to replicate and diagnose the failure. In addition, the contact was not experiencing any engine failures before the vehicle was taken to the dealer for a manufacturer recall where the dealer replaced the engine sensors and the transmission. The service engine light illuminated after the repair. The vehicle was taken back to the dealer who provided no solution after the recall repair. The contact noticed that shortly after leaving the dealer, smoke emitted into the vehicle and flames appeared under the hood. The contact was able to exit the vehicle and the fire department extinguished the flames. A report was not filed. The vehicle was destroyed and was towed to the contacts residence. The manufacturer was notified and stated that they would provide an investigation. The contact was still waiting on a response from the manufacturer. The failure mileage was not available.
My Jeep was parked on the street in front of my house for about 13 hours and a electrical fire started on the front passenger side at around 3am. It burned half the vehicle before being put out and totaled out my Jeep. It also damaged the entire back end of the car parked in front of me. The fire department ruled this was a electrical fire and not arson. Days before I noticed the outside temp was reading at 119 degrees out side when the temp was actually 99 degrees. I'm not sure if this had anything to do with it but I found it very odd. I have read thousands of incidents similar to this some involving worst property damage and even cases with fatalities. I think Chrysler/Jeep need to be held accountable for this and get these dagerous vehicles off the streets asap
Woke up approx. 0230 to find my 2013 Jeep Wrangler sport engulfed in flames in my driveway. The last time the Jeep was running was approx. 8pm the night prior.
Windshield wipers do not work. Fog lights do not work. Engine light and traction control lights come on and off at random. Dealer advised tipm is bad and must be replaced. Back log on replacement part and ship date is unknown.
Vehicle stalled without warning. It has stalled 5 times while driving with no warning at different speeds and after different driving times. This time I had only driven 5 mins and about 300 yrds when it stalled. It has not started 2 times prior when leaving work. After 10mins the vehicle started and I drove it another 515 miles to dealership. Waiting to see what they do after the 5th time at the dealership. This thing is going to kill me one day. It has already stalled on the interstate at 60mph. It is only a matter of time.
Jeep has been stalling for 7 months. Been in shop 9 times. Jeep stalls going at different spends, while stopped, moving at idle in forward or reverse. Jeep will not start unless terminal on battery removed or sits for awhile. Transmission fails to engage occasionally in reverse or drive after stalling. Last program download appears to be a fault with the tipm (totally intergrated power module). Ptm and tpm changed out due to different readings in downloads. Mechanic believes now, that the tipm is faulty. Jeep has stalled up to 5 & 6 times on some days.
Failed tipm. Waiting weeks on tipm to be available. On national back order due to failure of part. Chrysler continues to have tipm issues in additional to the already recalled years/models.
A D V E R T I S E M E N T S
- Lacey, WA, USA