This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Been waiting since early January for Freehold Jeep to repair the recall with the hybrid batter, risk of fire while ignition is on or off. They are not calling me back to get this fixed.
The contact owns a 2021 Jeep Wrangler. The contact stated while driving 40 MPH a message flashed on the screen stating that the vehicle was shutting down, pull over, and shift into park. The contact stated the vehicle lost power but was able to coast off to the side of the road. The contact-??s husband disconnected and reconnected the battery, restarted the vehicle, and the vehicle operated normally. The vehicle was taken to the dealer however, the failure could not be duplicated. The dealer stated that the failure might be related to a recall that was previously repaired; however, the failure persisted. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 32,000.
I have been waiting for a recall to be fixed and Jeep has no known date of delivery for the recall part BUT Jeep has new ones on the lot for sale. My entire vehicle is acting up, one day my reverse sensors malfunction then they don't, my defrost is not working, I can't remote start at all and I live in Buffalo so I need a warm vehicle, the Jeep 4xe will jump forward when coming to a stop, the heater isn't responding when I turn up dial, the death wobble has happened. And my dealer is worthless - no communication so I have to resort to this writing. I bought the 4xe Jan 4, 2021 (brand new) because the "electric" miles get me back and forth to work just fine and less money for gas. The Jeep itself was $63K, and I bought extended warranty. Fast forward to today. I have gone over 2 months w/o electric b/c no parts avail.
FROM JEEP - "An internally failed HV battery could lead to a vehicle fire with the ignition on or off. A vehicle fire can result in increased risk of occupant injury and/or injury to persons outside the vehicle, as well as property damage. Customers are advised to refrain from recharging these vehicles and not to park them inside of buildings or structures, or near other vehicles until the vehicle has the final repair completed." First: I live in Philadelphia and DO NOT have the ability to park away from structures, buildings or other vehicles. The jeep 4xe is capable of lighting on fire at ANY POINT and there is nothing I can do to reduce my risk. The recall has been made public since Nov 22,2023 and there is still no lead on a fix nearly 3 months later. Second: These are plug in hybrid vehicles that are of premium cost for the plug in/electric feature. Losing the ability to charge them greatly reduces the use and value of the vehicle. This is by far the worst recall I have ever seen and am dumbfounded that I now sit here nearly 100 days after the recall with no further instruction or lead on a solution. Jeep should be forced to compensate and provide a reasonable alternative until the solution is established.
- Philadelphia, PA, USA
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We purchased our 2021 Jeep Wrangler Rubicon 4XE/4WD Hybrid in December of 2021. Since our purchase, we've received multiple recall notices which were since resolved. The volume of these recalls has been concerning to us, especially for such an expensive vehicle for which we had an expectation of quality. However, the most recent recall for the High Voltage Battery B9A/NHTSA 23V-787 is a catastrophic problem because we live in an attached townhome community. This exposes us personally to both catastrophic danger AND liability. Secondarily, we paid a hefty premium purchase price for a hybrid vehicle, a function that is lost to us now. We also incurred the considerable expense of installing a charger in our garage, for use with our Jeep Rubicon. We can no longer use this charging station.
The vehicle had a tendency to shut down while driving - the HV battery recall is a significant safety issue. It-??s been 3 months since the recall and I-??ve heard noting about the fix. The manufacturer instructed owners to not park newt other vehicles, in a garage, and not to charge the vehicle. That-??s an unacceptable situation considering the long options for parking all Violate the manufacturers instructions,
My jeep wrangler entire dashboard turned red flashing, lighting up that the coolant was way too high. This has happened twice and both times when contacting Jeep corporate it was the waterpump that went bad and now has been replaced twice. Jeep corporate thinks that it is fine to replace a water pump twice in less than a year and a half. Now I have the death wobble where on the interstate at speeds over 60 miles an hour my steering wheel shakes like crazy making it hard to operate my 2021 wrangler unless I get under 60 miles per hour which is a risk for everyone on the road. When telling corporate about these issues. They have full documentation and they say well it-??s covered under warranty. Well warranty doesn-??t last forever and I am scared for my safety and others. Look at the reviews on Jeep corporate- none are good and talk continuously on water pump issues and death wobble problems. Please help
Recall (B9A) has been out since November of 2023. The recall states "An internally failed HV battery could lead to a vehicle fire with the ignition on or off. A vehicle fire can result in increased risk of occupant injury and/or injury to persons outside the vehicle, as well as property damage." As of today, no 'remedy' is available. In the mean time, can't charge the car. Driving the car would seem to be 'unwise' as the risk seems to be with the 'ignition on or off'. Can't park the car in my garage. Can't drive it to work as my employer doesn't want the liability should an issue arise. Been waiting patiently for a remedy - so far nothing but static.
The contact owns a 2021 Jeep Wrangler. The contact received notification of NHTSA Campaign Number: 22V767000 (Fuel System, Gasoline, Engine). The contact received a letter from the manufacturer stating parts were available and to schedule an appointment. The local dealer was contacted and referred the contact to the manufacturer. The manufacturer was made aware of the issue and stated parts could not be ordered unless the vehicle was already at the dealer or if the vehicle had experienced the failure listed in the recall. The contact had not experienced a failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. Parts distribution disconnect.
I received a notification in March 2023 that there was a recall on my vehicle concerning a faulty clutch plate. The issue still hasn-??t been addressed and I-??m concerned about driving it due to the number of incidents that have occurred.
I have tried out to Jeep for asking if the open recall issue can be fix they do not have any solution how to fix the issue and no necessary parts are available with the dealer or even with Jeep itself.
The contact owns a 2021 Jeep Wrangler. The contact stated that while driving at 55 MPH, the steering wheel became firm before the vehicle lost motive power and stalled. The vehicle was restarted after three attempts. The vehicle was taken to a dealer but was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 26,200.
My Jeep has the 3.0 ecodiesel engine and there are two batteries. One battery is huge and powers all the components on my vehicle. The second battery is tiny and considered an auxiliary battery. It is located in a place that I can not get too, and can not check to see if its good or bad. However, as soon as it has any issues it will keep the Jeep from starting up. If you are out in the country or in the middle of nowhere then you will be stranded. It does not matter if the larger battery is working perfectly, the auxiliary battery will disable the entire vehicle anyway. This is a huge safety issue for obvious reasons. According to Jeep forums over the internet, this is a very common issue on all Jeeps with two batteries. It would be nice to take the auxiliary battery out, but Jeep engineered the two batteries to disable the entire vehicle if the auxiliary battery dies. Poor engineering? Perhaps! I would suggest there be a recall and that Jeep be forced to take the auxiliary battery out and re-wire the electrical system to allow vehicles to start regardless of the auxiliary battery. Some customers might want to keep the auxiliary battery cause it plays a part with the auto-start system. I would like to remove the battery and the auto-start all together and still have a functioning vehicle. I don't want to be stranded out in the middle of nowhere where I have no cellphone service.
The contact owns a 2021 Jeep Wrangler. The contact received notification of NHTSA Campaign Number: 22V767000 (Fuel System, Gasoline, Engine) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2021 Jeep Wrangler. The contact received notification of NHTSA Campaign Number: 22V767000 (Fuel System, Gasoline, Engine) however, the part to do the recall repair was not yet available. The local dealer was contacted and determined that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2021 Jeep Wrangler. The contact received notification of NHTSA Campaign Number: 22V767000 (Fuel System, Gasoline, Engine) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2021 Jeep Wrangler. The contact stated that while having a routine oil change, he was notified about the recall by the local dealer (South Oak Jeep Dodge Ram Chrysler, 4550 Lincoln Hwy., Matteson, IL 60443). The contact received notification of NHTSA Campaign Number: 22V767000 (Fuel System, Gasoline, Engine). However, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The manufacturer opened a case. The contact had not experienced a failure. Parts distribution disconnect.
My 2021 4XE Wrangler Rubicon has already had the Loss of Motive Power Recall performed a year ago. Jeep stated that the recall software update would prevent this incident. It is not corrected!!! Yesterday, while traveling on I-70 near Virginia at about 70 mph (the speed limit), the Jeep displayed a Jeep Vehicle with the PHEV High Voltage Cables and Battery Pack Diagram drawn over the Jeep in Bright Red color. No codes happened at all when this appeared (no Check Engine Light, no service indicators, nothing). Some words quickly flashed on the dash display stating something like, "Loss of Performance" and the engine shutdown completely and the "D" next to shifter binked yellow continuously afterwards. The dash then stated to Shift Vehicle into Park to Restart (while still coasting at nearly 70 mph). I managed to coast it to the emergency lane, stop the Jeep, shift into park and restart. It then would not run even remotely normal, because it was in a safety mode of some sort. Again, with the engine running completely erratically, no coding at all. When I pressed the accelerator like normal, it would not respond at all (even putting it to the floor had no affect). I had to figure out how to get the accelerator to work so I could drive it back home. I had to gently press the pedal to get it to respond and then the Jeep would not go above about 2500 RPM. It would force itself to slow down if it reached any higher RPM. I went to the local Jeep Dealership ASAP today and was told nothing was recorded in the computer, software is up to date, and there is nothing wrong with my Jeep. This is a serious problem and has to be diagnosed and fixed!!!!
A D V E R T I S E M E N T S
- Manalapan, NJ, USA