really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
44,130 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2010 Kia Soul suspension problems

suspension problem

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2010 Kia Soul Owner Comments

problem #2

Jan 152014

Soul 4-cyl

  • 87,761 miles


I recently came out to get into my husbands Kia to find a flat tire. While this is not an unusual event it was expensive. I purchased four new tires, and had them mounted. The mechanic mentioned the unusual wear pattern on the back tires which I had noticed as well. The tires were wearing in the center and to the inside edge of the tires. He suggested that I take the Soul to the dealership since they would be able to align the vehicle according to the manufacturers specs. I made an appointment for the following morning at the Kia dealership to do so. I heard the mechanic say to the dept. Manager that the car had already been aligned. After a short wait period the service department representative came back to me and said that the rear axle had shifted to the side by approx. 1/2". I asked when he had seen this on a vehicle, and he said after an accident. I stated that it had never been in an accident, and my husband purchased it new. The estimate for the repair for parts, labor, and a new alignment was $1090. I am currently waiting for Kia Consumer Affairs to return a call to me about the issue. I believe this to be a significant design flaw since the slightest amount of rain/moisture on the road causes the vehicle to handle very poorly at reduced speeds of 45 mph. This defect has now cost $852 for new tires, and they will wear out in the same odd wear pattern if I don't replace the rear axle, and re-align the tires that I just purchased.

- New Bern, NC, USA

problem #1

Jul 152009

Soul 4-cyl

  • 500 miles
I am an owner of a 2010 Kia Soul, purchased in July 2009. Immediately noticed with the slightest moisture on road, car could barely handle at low speeds and the traction light and low air pressure light consistently came on and off. Was told it was "not a problem" by dealer and would wear off. My car was involved in a low speed accident which side swept the right side of the car at a speed of appx 10 mph and drove the left front wheel into curb. Car had passenger side body damage and some heavy scuffing to three wheels which body shop repaired. In October of 2010, clipped curb traveling at appx 20 mph. Severe damage to both right side wheels, had to replace them as well as control arm which seemed to be ridiculous amount of damage for such a small incident however had repairs and alignment done, alignment couldn't be done to specs, suggested I take to dealer. Took car into dealer for allignment and to have sound in front right wheel well investigated. Dealer stated rear toe of car was "out" need to have a body shop look at it. Back to body shop which revealed entire rear axle needed to be replaced and that front wheel bearing blown. Had axle replaced took to dealership to have wheel bearing replaced and another allignment, rear of car would not align to specs. Both dealership and body shop states that either the original specs for car were wrong or perhaps either the original axle or the replacement axle from Kia was built out of specs. My concern is that this is a lightly driven car in town only involved in two very minor accidents and there is this significant, expensive damage only to be told it may have never been right in the first place? I've seen many more complaints about the suspension and low profile tires on internet, thought it was worth reporting. I do not feel safe in this car.

- Ohio, OH, USA

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