really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
3 / 0
Average Mileage:
18,609 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2013 Kia Soul accessories - exterior problems

accessories - exterior problem

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2013 Kia Soul Owner Comments

problem #11

Apr 192020


  • 99,000 miles


The passenger inside door handle is pealing and sharp the coating that's on the handle is coming off. The windshield wipers always making a horrible sound even when they are replaced

- Lufkin, TX, USA

problem #10

Mar 102018


  • 40,000 miles
As I was driving across, with a green light, a six lane (plus additional turn lanes) city street at perhaps 25 mph, a driver running her red light struck my vehicle broad side on the passenger side. I do not know her speed but can say that the passenger side airbag and both front airbags deployed, the speed limit on the road she was traveling is 40 mph. The reason for this report is that the impact caused the rear view mirror to snap off and become an airborne menace. The mirror gave me a large lump just above my right eye and caused a contusion on my right cheek that after bleeding profusely needed four stitches to close. I was lucky. The jagged edge that cut my cheek was only a couple inches from my eye and potential blindness. The mirror's (model ztvhl3) physical connection failed at the juncture of the ball joint against the windshield and the metal conduit at the rear of the mirror. The metal was unable to withstand the force of the side impact and torqued out of shape. The wiring alone was unable to hold the mirror in place, and the mirror went airborne.

- St Paul, MN, USA

problem #9

May 112017


  • 32,000 miles
Open the door to go to work closed the door and the back window shatted this happened first thing in the morning car was parked all night

- New Bedford, MA, USA

problem #8

Sep 132013


  • miles


Windshield wipers too slow on fastest speed. Old car had faster wipers. Seat belts hard to click and unclick, very awkward access to seatbelt buckle. Brakes: User force too hard, very fatiguing. When engine starts initial idle speed control not smooth goes up and down yet computer does not log an error. This is more than 50 RPM. American car would probably log error if car did that. Causes car to lurch unexpectedly when pulling out of driveway.

- Deland, FL, USA

problem #7

Nov 212015


  • miles
The contact owns a 2013 Kia Soul. The contact stated that while driving at 25 mph during snow weather conditions, the windshield wipers failed to operate. The failure recurred intermittently. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was unknown.

- Hammond, IN, USA

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problem #6

Dec 012012


  • 1,000 miles
In the front range of Colorado we frequently get several inches of wet, heavy snow in the fall, winter and spring. We have to park the car outside a garage at home and at work. We always completely clear snow from all glass surfaces and check the operation of the wipers before driving the car. We bought an expensive telescoping combination scraper, brush and squeegee designed for cmvs to clear as much snow as we can reach and see from the white painted roof of the car before driving it. After the interior of the car warms up it appears to loosen the bond between the roof of the car and any residual or newly accumulated snow. Numerous times when under normal braking snow has slid forward off the roof on to the windshield obscuring all forward visibility and instantly creating a severe collision safety hazard. Furthermore, when the windshield wipers are activated to clear the snow the wiper motors are too weak to move the snow requiring the driver to blindly brake to a stop unable to see well enough even to steer the car out of the lane of traffic to a safe place to stop. This happened a few days ago at a traffic light at a busy intersection in slick snowy road conditions during evening rush hour. After coming to a stop without hitting the car in front of her my five foot, two inch tall 68 year old wife had to get out of the car in dangerous conditions and manually remove(for the second time) snow from the windshield while being subjected to honking horns and one-fingered salutes from ill-mannered motorists. Until Kia chooses or is required to correct this serious safety issue an otherwise great little car is unsafe to drive in snowy conditions.

- Louisville, CO, USA

problem #5

Jan 022014


  • 22,900 miles


I went to my car on a cold morning in January and found a crack across the windshield at the level of the rearview mirror. I do not recall hearing a rock chip prior the crack forming. I consider this crack a safety issue with the windshield cracking possibly because of rearview mirror loading or unusually crack prone windshield glass. Note: The affected parts pull-down in this form is not working. I would have selected the windshield and the rearview mirror.

- Cardiff, CA, USA

problem #4

Jun 032013

Soul 4-cyl

  • 1,000 miles
Opened drivers door, got in and shut the door and the rear hatch window blew out. Vehicle is now at dealership and they called to say car is not to be touched because products investigations is going to look at the car before another window can be installed. There are other complaints that are the same as mine and the window broke in shards and splinters uncommon to a normal car window.

- Oceanview, DE, USA

problem #3

Jun 032013

Soul 4-cyl

  • 1,000 miles
The contact owns a 2013 Kia Soul. The contact stated that they closed the door and the window on the hatch shattered outwards. The vehicle was taken to the dealer and was being repaired. The failure and current mileages were 1,000.

- Oceanview, DE, USA

problem #2

May 072013

Soul 4-cyl

  • 2,800 miles
I was hit by a small rock going around 40mph which resulted in a chip/crack. In the 3 weeks since then it has happened 2 more times. Speeds were not excessive and the rocks were small. I have never had this happen in 20 years of owning cars until this new car.

- Stoughton, WI, USA

problem #1

Jan 222013


  • 5,000 miles
I have washer fluid for low temps. The washer lines keep freezing making it impossible to see out of windshield. This is very hazardous, especially in northeastern Ohio weather. I called Kia and was told by Kia that they have been getting calls nonstop about it and there is nothing they can do about it. Apparently the washer lines are not near engine block so there is no warmth to prevent them from freezing in cold temps. This is very dangerous and there should be a recall on this car model asap.

- Lakewood, OH, USA

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