really awful
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
134 miles

About These NHTSA Complaints:

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2015 Kia Soul suspension problems

suspension problem

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2015 Kia Soul Owner Comments

problem #1

Jul 012015


  • 134 miles


First occurred at 134 miles on my 2015 Kia Soul...bouncy vibrating shaky ride could be felt under my feet like something bumping the bottom of the car and in the steering wheel like someone was tapping on it continuously. Passengers front and rear can feel the vibrating shake. Has been returned to dealer five times with this problem and has not yet been repaired. It is so bad it's uncomfortable to ride in and drive. Two service techs have told me they feel it but don't know what it is. Local dealer refused service after the fourth time saying they would not try to "fix" it again so Kia corporation sent to another dealership. The second dealership feels it but they don't know what it is either. A field tech is being sent with a new machine to determine the problem. New tires and wheels have been put on the vehicle...they made a difference but it still has the vibrating shaky feeling. Twice, when gas pedal is pressed, the car would not move...service techs don't know why. The car shudders many times when sitting at a red light or stop sign or parking lot...it will be running smoothly, then suddenly begin the shudder and shake. After a few minutes, it runs smoothly again. And no, it is not the ac compressor kicking in...the vibrating shaky ride occurs on all types of pavement and road surfaces. When turning the steering wheel to go around a curve, the wheel shakes as if the axles are bad. It has been doing this since purchased June 24, 2015, new, and now has 4,000 miles on it and is still doing its vibrating shaky thing. Anybody else have these problems? this is the third 2015 Kia Soul we have owned! the other two are great! no problems...totally different from this one.

- Meridian, MS, USA

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