This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Catalytic converter failing. First began failing in December 2023. Took to have serviced. Told to put cataclean in my gas tank. Check engine light went off. Check engine light came back on again. Same code for catalytic convertable. Was told that it was a possible O2 sensor, or possibly be the catalytic converter. Then I was notified other 2016 Kia soul have had the exact same issue with a faulty Cadillac converter failing and effecting performance and causing engine damage. This was a Kia dealership that notified me of this. However even though I have a 2016 Kia soul, and there-??s already a recall on Catalyatic converters for 2016 Kia soul, I was told I-??d need to pay out-of-pocket for a new catalyatic converter because my car wasn-??t on the recall list. Other models the 2016 Kia soul have also failed. The recall needs to be extended to all models of the 2016 Kia soul. This is a bigger issue than Kia is admitting. Because the dealerships all know that the 2016, Kia souls have faulty catalytic converters. The dealership sold me the 2019 Kia soul back in 2021 and did not reveal that. There was a major issue with the catalytic converters for all the Kia soul 2016 models. They simply told me there were no recalls, but that didn-??t mean that it wasn-??t gonna pop up with issues for this model because they-??ve had issues. Of course this was not revealed by the sales person, but rather the service department manager when I begin having issues with my 2016 Kia soul for other things. Now the catalytic converter in my car is going out, but it should be a part of the recall, because it is causing issues for not only the O2 sensor, but the car in general.
INCIDENT: [XXX] Driving from [XXX] to [XXX] Notice a slight gasoline smell in the car. I figured it was traffic smog. [XXX] I noticed the inside of the car still smelled of gasoline. Looked up on Google to see if this was an underlying issue. My quick search led me to believe that it was severe. Firestone Complete Auto Care [XXX]: After a quick lookup on Google, I called my local Firestone via Bluetooth to see if they had an opening today. When I talked to a worker describing my concerns, they told me there were no openings that day and that tomorrow ([XXX]) they were available. I booked an appt for [XXX] at 10 a.m. When I finished talking to FireStone, I was driving through [XXX]. Driving through [XXX] to get back home ([XXX]): I stopped at a light that intersects between [XXX] and [XXX]. I noticed that the hood had smoke coming out and saw flames. I quickly grabbed my important belongings and tried to direct traffic behind me to go around me. I called 911, gave my location, and described the incident, and then they called the fire department. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Motor burns excessive oil; took vehicle to Kia dealership in October 2023. I told to get a full.synthetic oil change, and to return in 1000 miles to check the oil consumption. After an oil consumption test, if the vehicle is burning excessive oil, I told that my vehicle to my dealership to file a claim under the manufacturer's warranty to replace my motor/ engine needs to have a top engine cleanout at $500. If my vehicle fails this test, I am to return the vehicle to receive a new motor/ engine under the manufacturer's warranty. This is preposterous!
I have a Kia Soul that is under the engine warranty recall. I was able to drive my vehicle while working with Kia to document issues with my engine. Today I was informed that my catalytic converters are clogged and that is what is causing my vehicle issues, not my engine. The only way my catalytic converters could be clogged would be from faulty engine, but Kia is denying any issue with my engine (that is under warranty) and instructing me to continue driving my vehicle. My vehicle is unable to maintain speed, shakes violently after running 5 minutes, and dies frequently. It is not a safe vehicle to drive on the road.
The catalytic system began breaking apart and throwing an engine light error. The system progressively got worse until it lead to complete failure not allowing the fuel system to work nor the vehicle to be able to accelerate.
Ive gotten 3-4 tuneups every year for the past 4 years. Each year the car randomly shuts off and start running rough they change the coil packs and the spark plugs but every year I drive locally and not far yearly but I still have to get tune ups, 3rd party insurance and state farm spent a total of 12-14k of electrical wiring the doors were controlling the A/C the lights would flicker when trying to turn on A/C. The windows stopped working wouldnt go up or down, the A/C heat wouldnt work this was work everything new and rewired Kia of Anderson kept the car for 4-5 weeks and I had to turn around 2 days later bring it back because the doors and A/C and heat repeated the same thing, they changed the door panel on driver side and 4-5 months ago A/C heat stopped working randomly while my kids were waiting on bus one moring and couldnt use the heat...contacting Kia they said they were booked for a couple of weeks then, I would call get voicemails over and over and then I finally drove up there and they stated it may be the air resistor but then, under the car i hit a ditch where road work was being done on a one way in one way out street for 3 months cause the already loose muffler to cause the rest of the vehicle to not work. The A/C when on my son nose bleeds everytime if we are in the car for longer than 45 min to an hour. My daughter get migraines headaches dizzy spells when A/C heat is on, so do i. Also there is a random weird smell randomly off and on not everyday but atleast 12 days out of the month...scared to drive the car sometimes. Last week twice the car shut off once on the bridge randomly and then turned back on. Also, if i drive the car for more than 30-45 min my left leg swells with fluid never happened in any other vehicle...random devices can connect to my radio without me authorizing it..strange but i can wake up and have to delete a Windows or MAC desktop from radio, when using the radio the same ads play over and over not sure why we have to turn
The vehicle suddenly stalls while in traffic without notice. It has to be put in on park, turned completely off, and then restarted. People behind my car almost rear end my vehicle causing a collision. Highly unsafe. This has happened numerous times usually after being stopped at a traffic light or stop sign.
6/26/23 found I had a fuel leak on top of gas tank. Didn't get fixed until the next day. Drove home just to discover a 2nd leak at the hose the following day the 29th. The dealership, that I actually work at, told me to drive it as is until the backorder part comes in approximately 3-5 days. It's now the 5th of July and it is not fixed. I'm asthmatic and have COPD and live in Florida.
During normal driving operation, the car makes a loud bang and the drive system shuts down. The dash lights remain on indicating that the main drive battery needs to be checked. I've had to coast to the side of the road each time as there is no power at all. When I shut the car down and restart it, it drives normally. This happens at least once a week. I try to drive the car only in low traffic conditions. This has happened in places where I couldn't pull out of the traffic lanes and caused traffic to pile up behind me. I called the dealer the first time it happened and was told they didn't understand what it could be.
While driving my car it started slowing down all at once like it wasn't getting gas, to about 10 mph. I was traveling approximately 55 mph. The vehicle that was behind me almost rear ended me. Had it checked and they told me that it was related to the cadillac converter (02) system. It needed replaced.
The catalytic converter, which is a known issue for Kia Soul models from 2012-2016 has started to show signs of failure- namely code P0420. This is despite having the apparent -??fix-?? as detailed in Kia recall SC176, which was a mere software update. Now that the converter has shown signs of failure, Kia refuses to honor the replacement as stated in the recall since the vehicle is above 80,000 miles. Clearly, the recall did not fix the issue.
The vehicle contains a defect related to motor vehicle safety or does not comply with an applicable federal motor vehicle safety standard ENGINE REPLACED THRESHOLD REPLACED CATALITIC CONVERTER BLEW ECU COMPLETED AIRBAG WARNING DOES NOT CLEAR INACCURATELY REPORTED/ COMPLETED VEHICAL MALFUNCTIONING LOSS OF POWER
KIA Soul had a malfunction with the Catalytic converter and a bad injector which damaged the pinions and the sparks plug of the vehicle causing thousands of dollars in repair.
What component or system failed or malfunctioned, and is it available for inspection upon request" Cadalic converter we clogged due to carbon emissions. Oil is low and light flashes when below 15 mph even though the oil was changed at a Kia dealership less than 3 weeks ago. Oil leak is visible on engine. The car will also shake and jerk when driving. It would be available depending on the day. How was your safety or the safety of others put at risk? My wife and kids have been stuck on the road twice now due to this issue during heave traffic. The car started shaking and my wife had trouble controlling the car. Has the problem been reproduced or confirmed by a dealer or independent service center" The dealership said the issue was with the gdi (gasoline direct engine), that it was clogged due to heavy carbon emissions and needed to be cleaned. We paid for the cleaning and sill have the problem. They also stated they have seen this issue before. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others" Yes the dealership has looked at the car. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear" The oil light will flash on and off. So the engine like will come on at times.
While driving, my car's engine simply died while driving and refused to start back, giving a battery light and the oil light on the dash. A local mechanic is assuming the issues seen here are related to a recall for this model's GDI. Thankfully I was able to safely push it into a nearby parking lot to be towed. That said, my only car is now out of service until the Kia dealer can look at it to confirm if it was related to the recall, about 2-3 weeks for this one
Kia Motors America (Kia) is recalling certain 2012-2016 Kia Soul vehicles equipped with 1.6L Gasoline Direct Injection (GDI) engines. High exhaust gas temperatures may damage the catalytic converter, possibly resulting in abnormal engine combustion and damage to one or more of the engine's pistons and possible piston connecting rod failure. Recall consequence Piston damage may result in an engine stall, increasing the risk of a crash. A broken connecting rod may puncture the engine block allowing engine oil to escape. The leaking oil may contact the exhaust, increasing the risk of a fire. Recall action Kia will notify owners, and dealers will upgrade the Catalytic Overheating Protection Engine Control Unit logic to prevent overheating of the catalytic converter. In addition, the catalytic converter will also be replaced if it has been damaged. Depending on the extent of any damage, the engine may also be replaced, free of charge. The recall began April 17, 2019. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC176.
A D V E R T I S E M E N T S
- Ann Arbor, MI, USA