On July 30, 2022 I took my car to Greenway Kia East Orlando due to two traction warning lights that were on. After weeks and months of Kia not knowing what was wrong with the car I was finally told that it was an electrical harness and that my warranty company was non responsive. I decided to call my warranty company and after back and forth they said they would not approve what Kia wanted to do because they needed to fix the initial issue which I believe to be the same. The service manager from Kia, Gina Carpio then told me there was nothing else they could do, so I asked them on December 14th to put my car back together the way that on dropped it off on July 30th so that I can pick it up and take somewhere else. A couple of months prior to this I asked them to do the same, since they couldn-€™t figure out what was wrong and their response at the time was that they couldn-€™t release the car to me because it was not safe to drive. Fast forward to December 16, 2022 when I picked up the car after almost five months I noticed that nothing on the console was working, so no ac, heat, defrost, radio, backup camera etc. I also noticed that the drivers side door would not open with the key fob or my hand and it looks like someone try to pry it open. When I told all of this to the service manager, Gina Carpio she didn-€™t know why anything wasn-€™t working so she called a tech and also told me she would order the part of my door that was prayed in, even though that isn-€™t the only issue with the door. So almost five months later I have a car that is in worse condition. I can-€™t see when it rains or is cold outside and I have to go in through the passenger side to unlock the drivers side door so I can get in.

- Orlando, FL, USA

This morning I was backing out of my driveway when all of a sudden I heard a loud bang. I got out to look, assuming it was a tire. Upon looking over the vehicle I could not see any issues but did notice a crackling sound. When I looked on the top of the car the rear section of the panoramic sunroof was shattered in each corner and when I looked closer I noticed in the center it was cracked as well but was still being held together. I decided that I needed to take the car straight to the dealership (70 miles away). By time I got there the back portion of the sunroof looked even worse and was starting to cave in. The service manager stated he had never seen this happen before and that I needed to get in contact with my insurance as they would more than likely not cover this under my warranty or even my extended warranty that I had purchased. Keep in mind I bought this only 36 days ago, brand new off the lot. The service manager claimed he saw a chunk of metal in that portion of the sunroof and claimed that obviously something had hit it. However, as I pointed out to him, that was not metal at all but simply a chunk of glass at a different angle from the glass slowly falling inward. The current mileage on my car is 6,500 miles. I have attached 4 images. 3 are of when it initially happened and the last one is what it looked like when I got it to the dealership.

- Griffithville, AR, USA