The HVAC controls are touch sensitive/haptic. They fail with high frequency at low mileage. My vehicle has 70k miles, it started at 65k. They won't allow control of the HVAC system or activation of the front defrost/defog. The touchscreen controls can not over ride the fault which means no driver control. When it faults, the HVAC goes to the highest setting of 85deg F, the blower goes to high and can't be changed which is a defrost/defog safety issue. Sometimes it will stop if you continue pressing "OFF" for 5-10 minutes. It will continue beeping which is distracting and can be indistinguishable from other warning sounds. Also a safety issue. Very common problem on the 2013-up Lincoln MKS & MKT. If parts can be located, it's at least a $1,200 repair.

- Livonia, MI, USA

While driving (entering) a main street from a service station in miles city, mt. In a heavy downpour, as I passed through the curb/street drainage area, I heard a slight but loud thump like a bird strike but it was raining to hard for that. A block away from the initial turn I entered I-94 East when my wife said that we have a problem as a windshield crack appeared from under the windshield wiper blade on the passenger side, as we drove further down the freeway the crack continued to run towards the center of the windshield, the crack was so bad that the windshield wiper would jump every time it passed over the crack. This was on a Sunday & no dealers in the area were open, on Monday morning I called Lincoln from outside of jamestown, nd about the problem & they directed me to a dealer in fargo, nd to take pictures of the windshield & send directly to Lincoln which they did. As we where about 30 miles East of fargo, Lincoln called us not to drive any farther and that Lincoln would replace the windshield at their cost with no questions asked. I called a dealer that Lincoln suggested & they said it would take 2 days to get a windshield from St. Paul. The windshield was only cracked on the outer glass & clouded up on both sides of the crack. We stayed in osakis, mn until 7sept.14, then drove to St. Paul for a window change on 8sept.14 at white bear Lincoln in St. Paul. The windshield was replaced on invoice [xxx], customer # [xxx], while this was in progress I asked the dealer service manager if he had ever seen something like & he stated no, not on this new of a Lincoln. I have never heard back from Lincoln as too why this crack appeared, but I do believe they know why??. I have not had any windshield problems since it was replaced. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Casa Grande, AZ, USA