Lincoln customer service has been an ultimate nightmare. Previously spent $2,000 just so the car would stop blasting the heat, blasting the radio, locking and unlocking vehicle. In order to get the car stereo working it-€™s an additional $4,000. From all my research I-€™m relieved I-€™m one of many dealing with this recall Lincoln refuses to take responsibility on screwing loyal customers like me. The car retains water in the bottom of door frames. Front collision doesn-€™t work and it will sometimes go crazy when I-€™m near car like locking and unlocking car sporadically. I refuse to allow any children to ride in this car due to its unpredictable behavior like it has a mind of its own. Please help me I have Lincoln take full responsibility for their wrongs to help out customers safety like me and many others. [XXX] [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

- Palm City, FL, USA

Driving and stopped for a red light. The engine stalled and would not restart.I was driving and slowed down for a red light. The engine chugged and stalled. It would not restart. There was a recall on the 2013 model with the exact problem but not for the 2014. This could have ended terribly had I not been slowing down for the light. I was able to swerve into a large mall parking lot and came to a stop.

- Rio Rancho, NM, USA

All four doors started retaining water and I have to pull the rubber back and let it drain but when there was a hard rain I would get leaks from the moon roof area that leaked on to the console/gearshift area I took it to a shop but they couldn't find any thing wrong then after a hard rain I sucked 12 gallon of water out of the drivers side floorboard it seemed that it was seeping in from under the dash or somewhere under the floorboard because as soon as I vacuumed some more would appear also before I vac I could hear water sloshing and it wasn't in the doors if that wasn't enough my wife was driving and the moon roof opened by it self and would not close so I took it to a dealer and they charged me $150 to close it and told me I needed two motors and a new switch and other parts totaling around $700 and but I felt that all that wasn't needed since I had never open the roof before in 4 years which meant to me the motors should be ok since I had never used it so I declined the two motors and asked them to put everything else in and leave it closed and I would be satisfied so they closed the moon roof but not the sun screen and told me that they could not close the screen because the roof might open back up and they may not be able to get it closed I paid out $400 and I'm driving around in a beautiful 2014 Mks I bought in 2015 new and only has 58000 miles and in mint condition love my Lincoln but scared when it rain this is a nightmare can you help or tell them how to correct the problem

- Vicksburg, MS, USA

8/3/2018 @ 31000 miles A/C stopped blowing. Just before this, noticed temp rose from 72* to 85* and hi. Immediately drove to my local Ford dealer. Replaced blower($400). 3miles from repair, the beeping of rising temp of system began, not repaired. I called my service rep, told to return. It was Friday. @4:20 pm. I chose to return after the following Wednesday. I expected to have toleave the car, over the weekend, and needed it on Tuesday/Wednesday. Made appointment for thursdaty @8am. Diagnosed on Friday, 8/11/2018 as faulty fcim module, an item on backorder, unavailable, and discontinued! ouch 8 months off of factory warranty and my sweet ride is unrepairable due to a discontinued module.

- Boynton Beach, FL, USA