really awful
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
400 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2011 Lincoln MKX accessories - interior problems

accessories - interior problem

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2011 Lincoln MKX Owner Comments

problem #1

Jan 302011

MKX 6-cyl

  • 400 miles


After purchasinng my vehicle, I noticed a distinct hard object just under the seating surface. At first I thought it was a seat adjustment such as a lumbar support on the seat bottom, but that is not the case. I was, and still am, sitting directly on the motor controls for the seat. I contacted the dealer where I bought it twice about the problem and was told to take it to a dealer here in Florida where I work. I took it to a Lincoln dealer in West palm beach. The service rep. Felt the seat and immediately told me that there was a problem with the manufacturing of the seat. He asked me to leave the vehicle and they would fix the seat the following day by installing some additional padding. I took a rental car provided by them back to my apartment. I was contacted the following day by the same dealer rep. And was told that since there were no previous similar complaints that they could not make the repairs. I then contacted Lincoln's customer care service team and was told that I would be contacted shortly by a customer care specialist, which I was the following day. I was told that this nonconformity was a part of the design of the seats and that he was closing the file.

- Niantic, CT, USA

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