The display screen of the driver's seat was damaged due to the automatic update last month. The dealer told me to replace the display screen for US$2,000. After I agreed to pay, I was told that the central control display screen was broken again and needed to be replaced for nearly US$7,000. I refused the dealer. However, the central control display screen was still good originally. Now the main driver does not have a display screen, and even the central control screen is damaged. The central control screen is damaged due to their operation. How should I protect my rights in this situation?

- Englewood, CO, USA

The image from the rear view camera displayed on the console dashboard is mirror/reverse (left & right is crossed). This causes driver to see things that are in the left rear to display on the screen as if it was in the right rear. Cross traffic appears to cone from the opposite side. When backing and turning, the camera shows the opposite direction of where the wheel is being turned. Causes confusion in processing the information. The dealership informed me that it is a software issue and will wait on the upgrade. However, when I called Mercedes, they do not know if and when the software will be upgraded inspite of the numerous reports of the same issue by other owners of different models to the dealership.

- San Antonio, TX, USA

For about two years, I have been experiencing problems with my Mercedes Benz, and Mercedes Benz has done nothing to help. The jolting issues on my 2019 Mercedes Benz A220 4 matic have never been fixed. I am afraid to drive because I am a young woman, and I cannot afford to get a new car due to financial issues. I have been without a car for several weeks because they haven't been able to fix the same issue. In addition, I have had to request Mercedes loaner cars consistently when my vehicle is being repaired. I want this to be over and to have my car fixed for good. It has caused me emotional and mental distress to have to pay for rentals when they don't have loaner cars. Mercedes has found the issue, however, the problem will return. I have been to their locations approximately 10 times due to this issue, and I feel there is never a resolution. It has been evident each time I visit Mercedes Benz that they don't care about me as a client. The whole process of trying to "fix" the jolting issue has taken nearly over a month, which has become unbearably stressful for me. The car problems have affected my work as well as my academic life as a student.

- Santa Monica, CA, USA

My A220 has numerous problems starting the airbag failure light comes on very often which I took in for a repair - Mercedes of downtown stated they fixed but it still has the airbag failure light appearing every now and again. The second issue that keeps happening is what I believe is a transmission failure, the first time I bought the car I noticed it kept jolting when accelerating and or going up a hill. I was quite scared because I had a ford focus that did the same thing and would die on me all the time. This A220 has the same exact jolting as my ford focus did but does not die. I kept bringing my car into Mercedes and explaining my concern, they didn't find any issues until recently when Mercedes stated it was the "battery" after they "supposedly fixed the issue, I noticed a month went by and the car continues to have the same jolting. I am extremely terrified of driving this car at this point and need assistance in having Mercedes look into this deeper.

- Santa Monica, CA, USA

The contact drove a 2019 Mercedes-Benz A220. While at a fuel station with the engine was powered off, the vehicle failed to restart. The contact called Mercedes-Benz roadside assistance and a technician came out and attempted to start the vehicle, but was unsuccessful. The technician removed the battery cable from the terminal, waited a few seconds, reconnected the cable, and was able to start the vehicle. The vehicle was later taken to Mercedes-Benz of annapolis (1920 forest dr, annapolis, md 21401, (866) 290-0799) where the failure was reported. The vehicle was repaired. The contact stated that the failure was intermittent. The manufacturer was not notified of the failure. The approximate failure mileage was 738. The VIN was not available.

- California, MD, USA