Front bumper trim fell off while driving on highway! We had to serve while going 65 miles per hour on a highway. For NO REASON. There was no indication of a hazard. We immediately let sales person at the Mercedes Benz dealership know. We then reported 2 more times. The only response was a phone number to order a new front bumper trim!? No inspection no concern about this hazardous situation. No warn no messages the car was 1 week old.

- Tucson, AZ, USA

The contact owns a 2020 Mercedes Benz glb 250W. The contact stated he opened the tailgate of the vehicle and heard a strange noise when it was shut. The liftgate did not seem shut properly.the contact called the dealer keyes european Mercedes-Benz. 5400 van nuys blvd, van nuys, ca 91401 (833) 517-5492 and told them of the issue. The dealer stated that they did not know of the noise issue and put off the contact's request for a loaner vehicle. They promised a callback on whether they could provide a loaner. The contact called another dealer and they said to bring the vehicle in. While driving on the highway at 79 mph the whole vehicle shuttered and then the back of the vehicle exploded. The rear spoiler assembly flew off in pieces. The contact pulled over to the side of the road to examine the damage then called the dealer. They stated that they still did not know what the issue was and denied the towing service, they instructed the contact to drive to another dealer. The contact was able to drive the vehicle to his destination. The manufacturer had not been contacted yet. The vehicle was unrepaired while the contact spoke to his insurance company. The failure mileage was 12,000.

- Encino, CA, USA

The contact owns a 2020 Mercedes-Benz Glb250. The contact received notification of NHTSA campaign number: 20V480000 (structure) however, the part to do the recall repair was unavailable. Mercedes-Benz of melbourne (509 E nasa blvd, melbourne, fl 32901; (321) 701-2706) was contacted and it was confirmed that parts were not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Melbourne Beach, FL, USA

The contact owns a 2020 Mercedes-Benz Glb250. The contact received notification of NHTSA campaign number: 20V480000 (structure) however, the part to do the recall repair was not yet available. Mercedes Benz of santa rosa (2885 corby ave, santa rosa, ca 95407) was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Santa Rosa, CA, USA

The contact owns a 2020 Mercedes Benz Glb250. The contact received notification of NHTSA campaign number: 20V480000 (structure) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. A dealer was not contacted. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Somers, CT, USA

New 2020 Glb250 with 800 miles of highway driving. While on the highway driving at 75-80mph, the front fender flare (driver side) partially detached itself. This is the black piece of plastic trim around the outside of the wheel well. The front half of the flare piece was detached and flying in the wind, while the rear half remained attached. After stopping it was possible to reattach the piece and temporarily fix with duct tape, but would have been dangerous if it had fallen off. Picture of the temporary repair is attached.

- New York, NY, USA