This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I am writing to inform you of my problems occurring with my 2005 Nissan Murano sl VIN# [xxx]. I purchased my car from your dealership in 2005 and have gone for all of my service needs to your facility. There have been 3 different instances in which I have taken my car into your service department for issues/problems with the transfer case / cvt unit. Today January 5,2012, I called Nissan services regarding the same issue again with my transfer case and was informed to bring it into your service department. I brought the car in and informed the front desk of the problem. Four hours later, I was informed that yes the transfer case was cracked but it would not be repaired because it was not the same problem from before and because I was out of warranty. I have 3 separate service orders from the other repairs from your department that clearly state what the issue/problem was "the transfer case was replaced due to damage". I have been a loyal customer for the past 7 years and am disappointed in the service received regarding a known ongoing issue with the cvt / transfer case of the Murano, and feel that this problem should be covered and resolved at no cost to me. Attached please find the 3 service order numbers I am referring to regarding repairs to the cvt / transfer case 11/17/08 - nics129368 5/14/09 - 6004693-1 10/28/10 - 6026212-3. information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
I was going around the vehicle in front of me and I heard a lock snapping sound. I was informed it was the transfer case. Luckily I was only traveling 5 mph when the transfer case broke.
A D V E R T I S E M E N T S
- Yonkers, NY, USA