This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The door locks on the Muranos do not function properly. From reading message boards online it looks like a common issue that should be recalled as it is not just my vehicle. Sometimes it won't lock and other times it won't unlock. It doesn't work with either the keyfob or from the inside of the door. It is a safety concern not being able to lock and unlock the car door. Someone could open your car door or not being able to unlock it to exit the vehicle in an emergency. Nissan wants several thousand dollars to fix the issue when it is something that is a common defect on their end. They should have to fix it.
My 2010 Murano suddenly developed a loose driver's interior sun visor that has became progressively worse. It will not stay in the "up" position and will drop down to the point where it blocks my view out the windshield while driving. From discussions at various Nissan online sites, I have found that many other owners have experienced the same problem for one or both visors. Something inside the visor itself breaks and the visor will no longer stay where one sets it. I have had mine suddenly fall down unexpectedly while driving or especially going over a bump, road vibrations or small pothole etc. And it will not stay up, so suddenly without warning my view of the road and traffic in front of me is blocked. Very dangerous situation.
Driving down the highway when the sunroof above the driver exploded sending shards of glass about the cabin of the car and also up into the air. Nothing struck the car and the breakage was accompanied by a loud explosion type sound.
I purchased my car, used, from Nissan of canton (Michigan), on Sept. 23, 2016 where there were no disclosures of any safety concerns due to structural or other concerns. On March 15, 2018, the right rear of car made a metal snapping sound and began driving poorly so I took the car to an ase certified mechanic who found "the rear frame has rotted out where the torsion arm mounts to the crossmember". I was told the sub-frame shows signs of excessive rust and corrosion such that, the car never should have been put up for sale by the Nissan dealer in 2016 as the rot and corrosion of the frame is a safety concern. The mechanic indicated that when the car is on a lift, the corrosion, rot and excessive rust is evident and shouldn't have been missed by the mechanic the Nissan dealer's used to ensure the car was safe to sell. I twice contacted the Nissan dealership to share this information and to seek a solution. I sent the used car manager a picture of the undercarriage that is included below. The dealer said the rust must have developed since I took ownership of the car and that they weren't responsible. I rejected this and asked to meet with the use car sales manager on Monday, March 26, 2018 where I will ask that the car be returned to the dealership for a full refund as I do not feel safe driving a car sold to me with serious frame damage, rot, rust and corrosion. I am fearful the rotted frame will snap, resulting in an accident where I or others, may be seriously hurt or even killed. The consumer requested to retract the complaint due to a misunderstanding.
- Whitmore Lake, MI, USA
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The dashboard is cracked & falling apart. If you touch it its sticky & pieces start to fall off of it. My friends Toyota Camry was older than mine & they replaced her entire dashboard for free. In addition the numbers on my radio have faded & all around the radio the silver part is peeling. I find it hard to believe that after only 5 years of owing my car things like this started to happen. The dashboard to me is unacceptable.
When my husband pulled the driver's side handle to open the door, the handle came off in his hand. The repair cost $297.50 ( quoted price was $350 and we had a 15% discount coupon) interestingly they had the handle in stock. Attached picture of handle shows a hallow area that seems like it could be a defective part.
Sometimes the front driver's side door will not open from inside the vehicle. Normally after stopping and turning off the ignition the door locks will automatically unlock and you can pull the inside handle to open the door. The complaint concerns those times when the door lock does not disengage and you can not open the door from the inside. Even when manually moving the locking lever inside the door or trying to use the remote entry fob the door will not unlock. The only way I have been able to get the door open is by lowering the window and pulling the outside handle. It's becoming more frequent and appears to be related to the outside handle not closing all the way after getting into the vehicle. I have noticed that sometimes after entering the vehicle and driving away there will be a thud in the door and I believe it is the outside handle flopping in to the closed position. The outside handle also seems to be separating so that an section closest to the car is not firmly attached to the rest of the handle, but if you hold pressure and force the two sections to stay together then there is no thud later. This can be a very dangerous situation if there is an immediate need to get out of the vehicle and the door won't open.
While driving, the sunroof exploded leaving a round, upward protruding, glass hole larger than a basketball. Sunroof was closed on a mild 82 degree day driving down the highway. Fortunately, the sun shade was closed which blocked shattering glass from hitting us directly while operating at highway speeds. Nissan did acknowledge instances of this nature on other models. An internet search of forums revealed many, many occurrences. This was not an impact crack, break. It was literally an outward explosion!!
2010 Nissan Murano. While driving on highway, the glass of the sunroof suddenly and spontaneously shattered into bits. It was not hit by any object, as traffic was clear on the highway and there was no overpass in the area. Nissan said they found no manufacturer's defect, and my insurance would not cover it as glass. I paid for repair out of pocket.
A D V E R T I S E M E N T S
- Lewistown, MT, USA