NHTSA — Visibility: Power Window Devices And Controls Problems

2003 Pontiac Vibe (Page 1 of 2)

CarComplaints.com Seal Of This Might Hurt

CarComplaints.com Notes: The Pontiac Vibe is the mechanical twin of the Toyota Matrix.

Both models were a joint GM-Toyota venture, manufactured together at a NUMMI production facility in Fremont, CA. Only the heating & A/C systems are different.


really awful
Crashes / Fires:
0 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
49,507 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2003 Pontiac Vibe windows / windshield problems

windows / windshield problem

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2003 Pontiac Vibe Owner Comments (Page 1 of 2)

problem #24

May 122014


  • 129,000 miles


The contact owns a 2003 Pontiac Vibe. The contact stated that the front driver's side window failed to open properly. In addition, the window would become stuck and was unable to be closed. The vehicle was taken to an independent mechanic, who stated that the regulator assembly needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 129,000.

- Avon, OH, USA

problem #23

Jun 152008


  • 79,000 miles
- the contact owns a 2003 Pontiac Vibe. The contact was driving approximately 2 mph and the power window glass abruptly released downward inside of the doors without assistance. Also, the failure occurred whenever the windows were locked. The vehicle was taken to an authorized dealer for diagnostic test. The failure was related to a defective part that secured the window glass. The windows were repaired on two separate occasions. The failure mileage was 79.000. The current mileage was 95,000.

- Houston, TX, USA

problem #22

Jul 142008


  • 66,306 miles
The passenger side window on my 2003 Pontiac Vibe jumps out of position when the power windows are operated. I have had the factory recall on the bolts on this window which the dealer did, but when the dealer gave me back the car from replacing the bolts, the window was worse at jumping out of the window and almost broke. I can not operate the window because it jumps out at an angle and makes a loud noise. The dealer said they think the power window regulator on that side broke although it was not that way when we brought it in. It also looks as if the door stop may be hitting the window when the power windows are operated. This window has made some noises or not operated properly off and on since I bought the car new and I brought it in to the dealer a couple times while under warranty, but since the problem was off and on at that time, they could not find the problem. Now it happens all the time and so I can not use the window at all. The dealer wont fix the problem as they say they do not consider it as part of the recent recall even though it is the same problem and it is unclear to me if they did the recall fix properly or if they made the problem worse. Luckily no one has been injured yet, but if I use the window, someone would be.

- Alameda, CA, USA

problem #21

Jun 242008


  • 46,263 miles


Recall on Pontiac Vibe # 07273A, May 28, 2008 I own a 2003 Pontiac Vibe, which has the above recall. The recall consists of defective bolts, which attach the front door windows to the window regulator. The recall states that the defective bolts could loosen and the window may become loose and shatter. The above-mentioned problem occurred to my Vibe January 8, 2008, before the recall was announced. The glass did drop out of the track and I brought it to a dealer for repair. The window glass was scratched when the window fell from the track. I have an extended warranty and the repair was completed but the glass was not covered. In early June I received a recall note on the Vibe describing the exact problem and brought the vehicle in to have the work completed. I advised the service consultant of the previous repair and showed him the scratch in the glass. He stated that he did not think GM would pay for the glass but would ask the service manager. The manager stated I would have to call Pontiac to see if they would replace the glass. I called Pontiac (800-620-7668) and was given a case number of (71-637104061). After speaking with five different people over the course of seven days I was advised that GM would not replace the window because it did not shatter. I can provide documents and repair orders on request.

- Williamsville, NY, USA

problem #20

Jul 012007


  • Automatic transmission
  • 73,000 miles
No actual failure, yet. However, front passenger electric window clicks when being put down. If the window is part way down it rattles when the door is closed (the driver's side does not). I am submitting this after having read that this problem is under investigation and possible subject to a recall. It has been occurring for several months.

- Grand Junction, CO, USA

problem #19

Jan 012004

Vibe 4-cyl

  • Automatic transmission
  • 5,200 miles
Own a 2003 Pontiac Vibe, car runs great, but have had problems with both front windows going up and down, they want to track wrong in the window guide weather gadget and flutter loudly and violently when traversing. Left front door window switchpack has long ago fell apart (the bezel that holds switch firmly in the door panel) this condition was always with this car from day 1 of our ownership. Thank you for your time.

- Brunswick, GA, USA

problem #18

May 032006

Vibe 4-cyl

  • Automatic transmission
  • 51,000 miles


The driver side power window made a clicking noise during operation and would bind up when it got to the top. The left front regulator was faulty and needed to be replaced.

- Chapel Hill, NC, USA

problem #17

May 292006

Vibe 4-cyl

  • Automatic transmission
  • 72,000 miles
My car was parked and I was in the driver's seat. I used the power window button to lower the passenger side front window. The window seemed to hesitate/stick. Then the window shattered. The parking lot and the interior of my car was covered in glass. The window glass and window motor needed to be replaced.

- Chapel Hill, NC, USA

problem #16

Mar 222008

Vibe 4-cyl

  • Automatic transmission
  • 13,000 miles
My 2003 Pontiac Vibe passenger power window "shattered with a loud bang" while being raised. This happen while driving down the road at 55 mph. All passengers were covered with glass but all were lucky and didn't get glass in their eyes or any cuts. It could have also caused an accident causing loss of control.

- Middlesex, NC, USA

problem #15

Mar 172007

Vibe 4-cyl

  • Automatic transmission
  • 95,000 miles
Window regulator on front passenger door continues to break causing cable to come off track and tangle in door and window tabs to break off requiring repair (approx $250 usd). Window has to be taped up to prevent from falling out of car while driving.

- Brookhaven, MS, USA

problem #14

Dec 052007

Vibe 4-cyl

  • Automatic transmission
  • 58,259 miles


1. driver window makes cracking/breaking noise when window is being rolled down. When closing the driver door, window shakes inside door panel. 12/5/07 2. awful smell when car is stopped completely. (smells like a stink bomb went off in the car). Since 2/05.

- Ashburn, VA, USA

problem #13

Aug 012007

Vibe 4-cyl

  • Automatic transmission
  • 50,000 miles
The contact owns a 2003 Pontiac Vibe. When the contact pressed the button to roll down the driver side window, it made a popping noise. He stated that the window could possibly crack and break while driving, which he considered to be a safety defect. When the vehicle was first purchased, the driver side window did not work and was repaired by the dealer. The contact now believes the failure may have been part of the defect. He took the vehicle to the dealer and they installed a new window mechanism; however, the failure recurred. The failure mileage was 50,000 and current mileage was 51,000. Updated 12/12/2007 updated 12/12/07

- Boston, MA, USA

problem #12

Jul 232007

Vibe 4-cyl

  • Automatic transmission
  • 32,000 miles
The contact owns a 2003 Pontiac Vibe. While the vehicle was parked, the driver side window shattered as it rolled up. The contact called the dealer to check for a defect and they informed him that there were no failures with the window. The contact drove the vehicle and had the failure repaired by a local glass repair shop. The current mileage was 33,000 and failure mileage was 32,000.

- North Brook, IL, USA

problem #11

Jul 252005

Vibe 4-cyl

  • Automatic transmission
  • 42 miles
2003 Pontiac Vibe parked, trying to wind up window, drivers side window shattered when 3/4 up. Took it to glass specialist who replaced it ($130.47), then had to go back to dealership as glass was loose ($78).

- Farmington Hills, MI, USA

problem #10

Aug 082007

Vibe 4-cyl

  • Manual transmission
  • 38,000 miles
The contact owns a 2003 Pontiac Vibe. The contact heard an unfamiliar noise while rolling down the front driver side window. The noise sounded like metal rubbing against glass, as if the window was off track. A dealer has not diagnosed the failure, however, it is related to NHTSA action number PE07049. The vehicle does not have antilock brakes. The failure mileage was 38,000 and current mileage was 41,000.

- Ann Arbor , MI, USA

problem #9

Apr 042003

Vibe 4-cyl

  • Automatic transmission
  • 30,000 miles
The contact owns a 2003 Pontiac Vibe. When attempting to raise the front passenger side window, it made a very loud noise as if it were breaking. The contact has not had the window inspected by a dealer or manufacturer. The failure mileage was 30,000 and current mileage was 33,000. The consumer stated informed by dealer the cost of repair would be $88 if GM is responsible will pay cost of repairs if not consumer will be held responsible. The consumer declined repairs and would pay out of pocket for repairs. Updated 10/24/07

- Livonia, MI, USA

problem #8

Aug 262007

Vibe 6-cyl

  • Automatic transmission
  • 58,000 miles
Window on my 2003 Pontiac Vibe exploded once and brackets broke again after first repair!!! seems the brackets on the bottom of the windows are poorly made/fastened and break, causing uneven lift of the window and "explosion" of the glass. Luckily I was at a stop sign when the window broke the first time otherwise I would of crashed from the shock of glass exploding into my face!!! the second time the brackets broke the window just slid down and I had the dealer put it up permanently because it is too much of a safety hazard to fix again......only to have it happen over & over.

- Warren, PA, USA

problem #7

Aug 172007

Vibe 4-cyl

  • Automatic transmission
  • 40,000 miles
On 8/17/7 my family was pulled over on the side of the freeway because we heard a noise in the front end of our 2003 Pontiac Vibe. When my husband was rolling up the power window on the driver's side the window exploded. Sometime before that the passenger window had cocked into an odd position and we physically put the window back into place and locked it. We figured the same thing must have happened on the driver's side but this time the window broke. We contacted the dealer and they said they'd never heard of this happening before and they didn't think GM would cover. When we got into contact that following Monday, the man from the body shop told me that GM would not cover any costs because it's a glass issue that would normally be covered under warranty. I then asked for the number for GM and contacted them myself. I was assigned a case worker who could not do anything until she spoke with the service manager from the dealer. Three days later I contacted the case worker at GM who told me that they had never heard of this happening before and because we were not covered under warranty there was nothing they could do. She said I should contact the dealer to see if they'd help. The dealer, of course, said there was nothing they could do and we should contact GM. My husband decided to call a different GM dealer and see if they knew anything about this problem. They had dealt with this problem on at least two other occasions and said that it was a problem with the regulator. Searching the internet I've found that many, many other Vibe owners have had the same problems. GM seems to not be taking any responsibility for this defect by covering the costs of repair for those who need them and recalling these vehicles so it doesn't happen to anyone else. What will it take before GM fixes this problem...injury, death? they should be covering the costs of repair and labor for my Vibe and everyone else who've had to be inconvenienced by this issue.

- Milwaukee, WI, USA

problem #6

Sep 112006

Vibe 4-cyl

  • Automatic transmission
  • 95,000 miles
The front bolt that holds & supports the window on the track came loose on both the driver and passenger sides of my car 2003 Pontiac Vibe. Once the bolt dislodges, the window will come off the track during the rolling down of the window. Rolling up the window with power window option, the window will shatter with a big bang, sending splinters of glass over the driver or passenger. Both times that this happen to me, I was driving, luckily I was on a country road with no traffic.

- Malvern, PA, USA

problem #5

Jun 202006

Vibe 4-cyl

  • Automatic transmission
  • 66,400 miles
Window explodes, driver side door due to faulty regulator/door link. I read about similar problems in newsgroups as well. This needs to be on record.

- Aston, PA, USA

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