This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
28 October 2019 I was in a serious vehicle accident with my 17 year old son in the truck and neither the driver's side or passenger side airbag deployed.
There is a spring in the steering colum that allows the air bags, volume control, cruise control, heated steering wheel, and anything else located on the steering wheel to work. It broke not covered under warranty should be a recall safety issue.
The contact owns a 2013 Ram 1500. The contact stated that the air bag warning indicator was illuminated. The contact had to reach under both the passenger and driver seats and squeeze the connectors together to turn off the warning indicator. When the vehicle was started, there was an abnormal noise detected from the vehicle. When inspecting the vehicle, the contact noticed a leak from the rear passenger side of the vehicle and that the exhaust manifold bolt fractured. The vehicle was taken to spartanburg Chrysler Dodge Jeep Ram (1035 N church St, spartanburg, SC 29303, (888) 404-4925) to be diagnosed, but the cause of the failure could not be determined. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 50,000.
Check air bag system light continues to come on despite four different attempts to correct the issue. Service advisor informed me that eventually the wire can disconnect from the airbag itself and the whole system will have to be replaced. The light does not come on when the vehicle is taken for a test drive after the repair. It seems to come back on 2-3 days later.
- Wilton, CA, USA
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Service airbag warning light & chime continually activating. Has been to Chrysler dealer approximately 7 times for same issue only to re-occur shortly after being serviced. Filed complaint with Chrysler customer service but they have been unresponsive.
The contact owns a 2013 Ram 1500. After the vehicle was repaired per NHTSA campaign number: 15V460000 (seat belts, air bags), the air bag warning indicator illuminated. The vehicle was taken to marty cancila Dodge Chrysler Jeep Ram (located at 2175 N hwy 67, florissant, mo 63033, (314) 831-3300) where it was diagnosed that the wire harness for the air bags needed to be replaced. The vehicle was not repaired. The manufacturer was not notified. The failure mileage was 140,740.
On 05/28/2019 recall's (T61, T79, U53) where all performed on my 2013 Dodge Ram 1500 pickup truck by the whitten brothers dealership located at: 10701 midlothian turnpike, richmond, va 23235 phone# (804) 378-0707. Before picking up my vehicle the dealership called to notify me of a glitch with the engine light staying in the on position and the second issue had the service airbag coming on randomly. They said it could be fixed but I would have to pay. I didn't agree to this due to none of these issues were occurring prior to my visit. Also, notified them I had worked previously for NHTSA and knew the recalls performed should have cleared out all the warnings and if not they needed to go back and fix them. Sadly they did not fix them. I was given the runaround with random excuses for reason it might be and the topic of "money" kept being brought up. The dealership forged their words on the invoice implying the lights were on prior to service. I explained that I would be filing a report on they're location for the concern that these recall's (T61, T79, U53) were not performed correctly and for inappropriate behavior that was conducted. Nicholas (134510) was the advisor who I spoke with. Invoice# chcs592258 customer# 90932 invoice date: 05/28/19 the suggestion to cover up wires underneath the seats would possible fix the issues. Please feel free to contact by phone# (xxxxx) or email: (xxxxx) I hope this will help others as much as I'm hoping it will help me to get this information out. (xxxxxx) parts of this document have been redacted to protect personally identifiable information pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6)
I took my truck in for the recall on the occupant restraint control module, the light would come on all the time. It was tooken care of on 07/16/ 2018, and the light went off. 9 months L;ater it came back on.I took my truck back in on 04/29/2019. The advisor for hoblit Chrysler, by the name od mario portillo 017155 called me and said it would cost $550 to repair and he said it was not the selt belt restrain.I said no I'am not paying, and that I was coming to get my ttruck. I notice that the like was off and he didn't state in the report. I came by and asked him to put it in the report that the light was not on, he did and he also stated that the light will come back on, but he would not say why the light is off now. I believe these are dishonest would please give me some info as to what should I do if this light comes back on.
Today was the third time we took our Dodge Ram 1500 to the Dodge dealer. The first time they washed it and removed snow which improved the service. The second time at bozeman dealer they said there was nothing they could do. I have talked to people in upstate Michigan that have Ram and have no problems with the airbag. This airbag system is defective. The third time I took it to bozeman they charged me 270 dollars to fill the airbags with nitrogen and on the way home the immediate service required for suspension service required. We tried to slow down and raise airbags and it would not work. We cannot lower or make our vehicle rise. The vehicle sits overnight and we come out and the bags are deflated. The truck rides very rough. We had to drive to bozeman in this mode. We are getting frustrated and when they tell us the airbags just do this in cold climates I disagree.
As of yet, there has not been an accident happen. However, I just finished a 15 mile drive and my airbag light and the message "service airbag system" has come on and off 6 times at random. In doing my own research, if the clockspring in the wheel which connects the airbag loses connection it will cause that fault possibly leading to an airbag failure to deploy in the event of an accident. This happened both while moving and also while stationary.
The contact owns a 2013 Ram 1500. The contact stated that the air bag warning indicator illuminated intermittently. When the vehicle was turned off, the gear shift moved without the brake pedal being depressed. The contact stated that the vehicle was serviced per manufacturer recall numbers: T79, T35, and R36 at East Carolina Chrysler Dodge Jeep Ram Fiat (3401 S memorial dr, greenville, nc 27834, 888-848-5262), but they failed to repair the vehicle. The manufacturer was not notified of the failure. The failure mileage was approximately 46. The VIN was not available.
As I was parking my vehicle I heard a click sound. Immediately after the airbag light illuminated also horn/radio/cruise control stopped working. Very unsafe. Not fare for a defect like this to happen. After reading forums online this is a known problem that fca has not looked into.
The contact owns a 2013 Ram 1500. The contact received notification of NHTSA campaign number: 17V302000 (air bags), which indicated that the parts were unavailable for the repair. The dealer was not contacted. The contact called the manufacturer and was informed that they would call the dealer on his behalf. The contact was not called back and no appointment was scheduled for diagnostic testing. The contact called the manufacturer again and was informed to call back. The vehicle was not repaired. The contact had not experienced a failure. Parts distribution disconnect.
When I purchased in October 2017, I drove the truck for a couple of weeks when my passenger airbag light came on and also the seat belt signal came on brought it to dealership was told I must pay out of pocket, I respectfully told them that I should not have to pay out of pocket that there is a malfunction and they should fix it no response and charged me to look at it as I sat for 2 hours....
A D V E R T I S E M E N T S
- Gaithersburg, MD, USA