This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
On April 29, 2022 while driving 75mph pulling a trailer my truck (Ram 1500 3.0L Ecodiesel) lost full power and electrical. When taken to the dealership for repair, they found that the crank shaft position sensor tone ring attached to the flywheel had become delaminated and caused the entire truck to shut down. When I inquired about a separate recall NHTSA Recall No. : 20V-475, but was told that didn't include my truck. I believe that FCA did not include all the vehicles possible in the previous recall and are putting people at risk as a result.
There are thousands and thousands of cases involving exhaust manifold cracks and bolts breaking. This should be a recall 1000% as the aluminum heads heat and cool at one temperature and the cast iron exhaust manifold heat and cool differently, This causes the bolts to break or manifolds to crack creating a leak and a very expensive repair. Please look into this, it is not fair and the manufacturer is well aware of this.
The contact owns a 2016 Ram 1500. The contact stated that the vehicle failed to start. The contact stated that before the failure occurred, the check engine warning light was illuminated. The contact called the local dealer, but the vehicle was not taken to be diagnosed or repaired. The contact called another local dealer, Ourisman Chrysler Dodge Jeep Ram of Baltimore (124 North Point Blvd, Baltimore, MD 21224) and was referred to the NHTSA hotline for assistance. The manufacturer was not contacted. The failure mileage was approximately 80,000. The contact stated that the dealer has been unable to fix the issues therefore the vehicle is not in use.
Repair made to address Safety Recall VB1/NHTSA 19V-757 failed after 2.5 years. FCA is unwilling to reimburse nor cover the repair saying it was outside of the two year window. This was a SAFETY recall, shouldn't the repair to address last longer"!"
My truck has a recall NHTSA CAMPAIGN ID: 22V406000. The truck will randomly die while on the highway forcing me to pull over 3 lanes with no power at all, then the truck will not start for 5 minutes. I brought the truck to the dealer and they will not fix the problem and told me they don-??t have a fix yet and it-??s expected late 2023. I use my truck for work to pick up equipment and need it almost on a daily basis. I called Chrysler and they said the same thing. I asked if they would buy it back butthey told me it doesn-??t qualify for a buyback. It-??s not safe to drive.
- Dracut , MA, USA
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The contact owns a 2016 Ram 1500. The contact stated while driving 45 MPH and making a turn, the vehicle jerked and made a loud banging sound. The contact veered to the side of the road. The contact noticed that the engine oil was leaking underneath the vehicle onto the ground. The vehicle was towed to the dealer where it was diagnosed that the engine was blown. The dealer disassembled the engine to determine the cause of the failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 92,000.
I was driving down the highway when my truck suddenly throws its self into park while traveling at 55 mph. My stuck started spinning causing me to bounce off the safety rails on both sides of the highway. My truck took a front end hit to a concrete wall and my airbags did not deploy. Once my truck came to a stop sideways in the middle of the highway it wouldn-??t come out of park because it was shut off. I started the truck and placed it in drive and was able to move a few feet from the center of the highway. The truck was towed. No warning lights had went off nothing. I-??m having bad neck pain from the residual effects of the accident.
There is an open recall for certain vin#'s 20v-475 that happened to my vehicle and according to message boards a lot of other vehicles that have the failure of the tone wheel to the exact way the recall is listed but for some reason the vin does't fall under the recall. My vehicle had a complete shut down without warning or noises while driving at highway speeds on a windy narrow parkway with minimal shoulder. If I wasn't driving in the right lane at the time my situation could've been even more dangerous than it already was. I don't understand how a part that that is used in all ecodiesel engines from 2014-2018 and has a known failure is supposedly only affecting a small percentage of engines when they all have the same part. I have searched message board after message board and have found a lot of listings of this part failure all on vin's that for some reason aren't on the recall. As a SAFETY precaution letters should've went out to all ecodiesel vehicles within those years to at least alert drivers theres a potential for this failure. If it wasn't for the fuel pump recall that they do not have a fix for, I wouldn't have been as aware of m vehicle possibly shutting down without warning. Again I think as a SAFETY precaution letters should be sent to all ecodiesel owners alerting them of this possible engine failure that could endanger their lives and open an investigation to see why a part used in all of the vehicles only affects certain ones when it is obviously failing in all ecodiesel engines.
While driving on the Garden State Pkwy in New Jersey I had a sudden braking event for traffic. After resuming highway speed the engine shut off and the dashboard lit up with warning lights. I coasted towards a narrow right lane shoulder and came to a stop. I was towing a tandem axle U-Haul trailer. The vehicle came to a stop and was blocking almost half of the right traffic lane. I had to be towed off the parkway. The Ram / Dodge dealership said a Tone Ring mounted between the engine and transmission failed causing the engine to suddenly stop. This resulted in a $210 tow and a $3400 repair bill. Research in this failure shows that FCI is aware of the problem and could possibly prevent the engine shutdown and hazards that followed.
While traveling at highway speeds on a narrow parkway with minimal shoulders, the vehicle without warning or noise shut down, almost causing a major accident and I wouldn't have been able to get to the shoulder if I wasn't in the right lane. The shoulder barely had room for my truck putting myself and other vehicles at risk. There was ABSOLUTELY no warning that my car was going to completely shut down, no lights illuminated on my dash until i was on the grass and the engine was dead. The dealership confirms the exact issue was a failure of the Magnetic tone wheel that has a NHTSA Recall# 20V-475, that is an identical symptom and diagnosis to my exact issue. The dealership Meadowlands of Carmel (845)225-8468 [XXX] in the service department quoted me $1,600 plus tax to replace the magnetic tone wheel. I am also a government employee and I am unable to get to work. My engine type and year (2016) is identical to this recall stated above (20V-475), but for some reason that no one at RAM Customer Service or the RAM Recall Department can identify why my VIN number is excluded from a recall that my VIN is clearly a part of. I had ZERO symptoms, warnings before I could have been potentially killed. My kids were thankfully not in the car with me. I feel this is well within the spectrum of my VIN number qualifying to participate in this recall coverage, as well as other RAMS who may not even be aware of this without doing their own research of the circumstances and symptoms. I feel incredibly lucky to be alive and I follow my maintenance as recommended to a tee. Please feel free to go to Meadowlands in Carmel, NY: 1952 US-6 Carmel, NY 10512. Please see recall I am referring to: https://static.nhtsa.gov/odi/rcl/2020/RCLRPT-20V475-5815.PDF Time is of the essence for me and if i can be of any help please do not hesitate to call me at [XXX]. Thank You, [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
The Main as well as Connecting Rod Bearings prematurely failed at approximately 87,000 miles. Please note that the manufacturer warranty on the 3.0 Diesel engines from FCA/Stellantis is 100,000 miles. As the result, I was stranded on the road with horrible sounds coming from the bottom of the engine block and had to get towed. From my research, I found out that the 1st generation of this engine which I believe were installed on Ram 1500s from 2014 to 2016, had major issues with the above bearing failures well below 100,000 mile warranty period.
Purchased my 2016 Ram 1500 Crew Cab 4x4 SLT Big Horn June 2019. At that point the previous owner had the truck in the shop and while there it was diagnosed that the fuel pump failed. About January 2020 I stated having the famous Hemi Tick but not all the time. I'm very ocd on all maintenance of my truck, witch I or my husband and son; both certified diesel mechanics. I only run Valvoline Full Synthetic 5w-20 oil and a K&N Oil Filter and is changed before the 5k mark. Fast forward to Oct 2021 truck starts not wanting to start, Tick is very very loud and does it warm or cold does not matter. At times would not even start. Send it to the local dealership, with CEI on, they diagnosis as 4 manifold studs are broken, 800 bucks later they are replaced. But only 4, supposedly two on each side. Get truck back, drive maybe 5 miles CEI back on. Truck running as if it has no power, getting no fuel. Was able to get it home, called dealership next morning took truck back. This happened mutiple times. Called the main dealership in Edmond, Oklahoma in an attempt to get someone to figured out why I kept getting told my truck was fixed and it was not. Come to find out after 3 months in the shop the fuel pump yet again failed. Now, there is a recall and my vin is not included but yet I have had TWO failed fuel pumps. And now June 2022 I have the famous Hemi Tick again. To witch I can only guess is the other manifold studs that they for some dumb reason did not replace when they should have.
There is a current safety recall W58/NHTSA 20V-475 that covers certain ram trucks. My trucks vin didn't make the list. My trucked stalled on the interstate and the dealer diagnosed it has the tone wheel delaminated. I'm not sure how the vehicle manufacture or you came up with the VIN list but there are multiple vins that didn't make the list and having this exact failure.
The contact owns a 2016 Ram 1500. The contact stated while the vehicle was stationary at a traffic light, the vehicle stalled. The contact stated no warning light was illuminated. The contact was able to restart the vehicle after several attempts. The contact took the vehicle to an independent mechanic however, the mechanic was unable to determine the cause of the failure. The vehicle was not diagnosed or repaired. A dealer was not contacted. The manufacturer had not been informed of the failure. The failure mileage was approximately 128,500.
My 2016 RAM 1500 Laramie Crew Cab 5.7 Liter HEMI engine has an engine ticking sound that is most noticeable when the truck is first started when the engine is cold. The ticking sounds does start to go away after one to three minutes, when the engine temperature increases. The ticking noise happens both in the winter and summer when the engine is cold. This engine noise first became noticeable when the truck was two years old with approximately 30,000 miles. I purchased the RAM 1500 Laramie new on October 5, 2016. I am a former Nissan service technician. I am acutely aware of the importance of changing engine oil and oil filter at the manufacturer recommended intervals. I am VERY diligent about changing the engine oil and oil filter every 5000 miles with Mobil One synthetic or Pennzoil Platinum synthetic 5W-20 oil. As of May 20, 2022, my RAM 1500 Laramie has 76,040 miles. Other RAM 1500 5.7-Liter HEMI engine owners have reporting a ticking sound when the exhaust manifold bolts break. I inspected the exhaust manifold bolts on May 20, 2022, and they are not broken.
Header bolt has broken off and have exhaust fumes being released from the engine compart that should be going thru the header and out the exhaust pipes. The dealer is aware and wont repair due to out of warranty when this issue is hazard to the people and the environment
The contact owns a 2016 Ram 1500. The contact stated that while driving at 40 MPH, the engine seized and the vehicle lost motive power. The vehicle was towed to the dealer but was not yet diagnosed nor repaired and remained at the dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 33,000.
I took the vehicle to the local dealer and they diagnosed a Delaminated Tone Wheel, the same exact issue as described in Safety Recall W68 / NHTSA 20V-475. The claim that my vehicle is not included in the recall. There seems to be no question that the issue of Tone Wheel Delamination is broader in scope that described in W68 and I am petitioning an expansion of that recall to include all vehicles that potentially have this issue.
I took my 2016 Ram 1500 Hemi 5.7 truck in for a frontend alignment to a dealer that has always service my truck since I purchased it in 2017. While there I was informed that I had a exhaust manifold leak and bolts were broken in the block and the cost to repair is $1600. After coming home and doing research I have learn this is a common problem in the Ram 1500 Hemi 5.7 that is well documented here on NHTSA as well as the Manufacture and Dealers. If carbon monoxide is escaping into the cab of the truck and you have your windows up and a/c on you are inhaling those fumes. There is no recall and the manufacture has known these bolts breaking causing a exhaust leak for years. This is a major defect that needs to be addressed, No one should be paying $40,000 to 75,000 dollars for a vehicle that has this type of defect that is also health hazard if the fumes are leaking in the cab.
When traveling at speed, the vehicle shudders or bucks as if the engine cuts out briefly, then resumes normally for a few seconds, then does it again. It creates a hazard on the highway as I attempt to move to the side of the road or travel slowly to avoid damaging the vehicle further. I took the vehicle to the local dealer and they diagnosed a Delaminated Tone Wheel, the same exact issue as described in Safety Recall W68 / NHTSA 20V-475. The claim that my vehicle is not included in the recall, because it was manufactured 6/07/2016, which is just outside the date window of included vehicles. There seems to be no question that the issue of Tone Wheel Delamination is broader in scope that described in W68 and I am petitioning an expansion of that recall to include all vehicles that potentially have this issue. Both the dealer and FCA refuse to cover the cost of the repairs at this time.
A D V E R T I S E M E N T S
- Magnolia, TX, USA