This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
On Monday, October 10, 2023, I started my truck in the morning when the temperature was 60-65 degrees. The truck turned the rear defroster on and after 10 minutes I put my two boys in the backseat and smelt a burning smell. There was nothing smoking, so I told myself I would look at it once I got back from dropping them off. I pulled out of my driveway and within a minute my back window shattered above my 3 month old. I took it to the Dodge/Ram dealership and they said based on their inspection the third brake light was leaking and water got into/on the window and when the rear defroster turned on it shattered the window. They said it is not covered under warranty even though the main cause was a manufacture defect with the the third brake light leaking water into the vehicle. So this repair is going to cost me $1,500 because of the leak. This is a major safety violation with windows breaking above kids or people in the back seat and electrical getting wet because of the leak in the third break light.
BACK OVER PREVENTION: DISPLAY FUNCTION. Rear backup camera failed, requiring the replacement of the radio unit. A rearview camera that does not display an image reduces the driver's rear view, increasing the risk of a crash. Specific to 2020 Ram 1500, but potentially similar to the recent recall of newer year 2022-2024 Ram 1500 / 2500 trucks (https://static.nhtsa.gov/odi/rcl/2023/RCAK-23V654-9422.pdf).
The frame of the back window is cracking causing water to leak into the cab. After talking to the dealership they are saying this is happening with RAM Trucks that has not been recalled. He stated that the control module is located under the rear seat which is getting wet and causing problems to the turn signals, starting of the truck and lighting to malfunction which could cause an accident. There is also airbags located on the rear roof that could cause them not to go off. This repair is going to be between 2000 and 5000 bucks depending on the damage. I believe this should be a safety recall due to the chance of someone's life being lost.
The start/stop feature on the truck has been malfunctioning and the light has repeatedly came on. The truck has stalled on me while driving on two different occasions. I was in the middle of driving on a busy road and also a highway and the truck stalled on me which could of caused any vehicle to the side of me, or behind me to hit my vehicle causing an accident especially when I have both my kids in the car. The dealer allegedly fixed the problem but clearly it is NOT fixed. The problem has been diagnosed by the dealer at their establishment. They say nothing shows the truck stalling in the computer but I have proof. The truck shook, the start/stop light came on along with the check engine light and then stalled out on me both times. I opened a case with ram care and they dont seem to be of any help nor is the dealer. The dealer refused both times to check the -??e-torque-?? battery that controls the start/stop feature for any failures or malfunctions and gave the excuse that theirs nothing indicating its the battery yet that battery specifically controls that feature. Ram has also recalled 131k trucks and wranglers for stalling. Ive brought the truck to them 2 times this month alone and they refuse to check that battery which 2 other dealers said was the problem. I would of brought it to the other 2 dealers but ram care advised to bring it to the dealer where I purchased the truck from. This is seriously unreal and if something happens or my kids get hurt due to an accident this is gonna be a major lawsuit. I need your help.
- East Islip, NY, USA
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The contact owns a 2020 Ram 1500. The contact stated that upon a cold start of the vehicle, the vehicle stalled while depressing the accelerator pedal. In addition, the contact stated that the vehicle intermittently stalled while driving at various speeds. The contact stated that the shift to park message was flashing on the instrument panel during the failure. The dealer was notified of the failure, but the mechanic was unable to determine the cause of the failure. The manufacturer was not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 35,000.
The dash lights flicker on and off cluctser goes out speed o doesn't work and if u come to a complete stop or go under 5 miles an hour the truck will put itself in part and shut completely done no matter where u r at highway city in rush hour traffic it almost had my wife hit and could of gotten killed
Engine shuts down on stop. Normal. But sometimes when I take my foot off the pedal, the starter grinds unusually long and when the engine does restart the vehicle lunges forward. As my foot is instinctively on the accelerator, this sometimes could cause a rear end collision with another vehicle. This scenario has twice caused the engine light to come on. No related codes detected by dealer. The issue did present itself during a test drive with a dealer mechanic. He reset the codes to out the light. No code or solution suggested.
Rear window and 3rd brake light leaking multiple times. Rear window replaced multiple times. rear window leaked this time causing an electrical short draining my battery and cause certain electronic parts of the truck not to work properly. Cracks it rear window are extremely prevalent on this vehicle and it is a known issue yet there hasn't been permanent adequate fix by the manufacturer and isn't covered once warranty runs out. the problem is a composite frame to the window that is going to crack no matter what due to temperature changes and flex in the body of the vehicle.
2020 RAM 1500 with etorque. Truck 12v battery goes dead every 2-3 days. This was caused by a leak in the rear window allowing water to gather behind the rear seat resulting multiple issues including loss of control of navigation system, heater and radio. Dealer states water caused electrical shorts in canbus resulting in multiple system failures.
I was driving my car west on Sunnyside Ave just before Se 132nd ave at approximately 40 MPH. My truck then abruptly turned off and I lost all power. I coasted safely into the left turn lane and kept the brake on. The truck was completely unresponsive to restarting and there was no function of the start button. There was power in the battery but the engine and dash computer were non functioning. The truck needed to be towed to the dealership where it is located currently at Ron Tonkin Dodge/ram/keep service center at 16800 SE McLoughlin Blvd, Milwaukie, OR 97267. Currently no diagnosis as of 1136 on Friday January 20th.
While I was driving my vehicle just completely shutdown. I lost power steering and had to pull over to the side of the road. I pressed the start button and nothing happened. I continued to try pressing it and it finally started back up, and I drove home. A couple days later I tried starting it and it wouldn't start. Finally it started and I drove it about 100 miles. I got in it the following day and it won't start again. I'm concerned that the vehicle could shutdown on me again while driving.
Constant problems with the 12-€ screen and radio since day 1.LOTS of discussions online about all the problems with the screen locking up when searching for a SiriusXM signal. This become a safety issue because I can-€™t turn down or up volume for warnings or traffic data etc. I-€™ve gone to dealership multiple times and they-€™ve even replaced the radio without success. I-€™ve spends at least 60 hours over the course of 2 years taking to dozens of people at at least four different companies or groups. Depending on who you talk to you will get different information. This needs to be a forced recall because it is. It an isolated incident and is widespread.
Brakes grind at random and brake pedal when pressed goes to the floor resulting in having to let off brake pedal and pump it back up which has caused me to nearly hit vehicles at stop signs, stop lights or heavy traffic. Information center also keeps going out and when that happens my power steering has also went out causing issues with steering.
The BSM service notice triggered a shut down of all controls associated with front windows and climate control. The UConnect system shuts down completely and the climate system defaults to defrost with fans going to max and the heat turned up to Maximum temp. With front windows control disabled you are unable to lower or raise windows and with Uconnect shut off there is no way to turn off the heat. This takes place while driving. You are literally cooking inside the vehicle The BSM service light came on to indicate service needed on a sensor located in the tail light assembly. That notification triggered the electrical malfunctions of the other systems. After sitting for 12 hours the truck systems would reset. As soon as I started driving the same sequence of events would take place again. I repeated this every day for 4 days while waiting to turn this into a dealer for investigation and repair.
The contact owns a 2020 Ram 1500. The contact stated while driving 60 MPH, the heater was activated however, antifreeze splattered the windshield. The contact stated that no warning light was illuminated. The contact drove the vehicle home and scheduled an appointment with the dealer. The manufacturer was informed of the failure. The failure mileage was approximately 30,000.
At a speed of 45mph, my truck completely shut down. No power on anything. I was able to pull off the road and come to a stop; power brakes and steering were not operable. Once stopped, the truck would not start. "Push to Start" indicator on dash did come on, but the brake pedal was stiff and the push to start button did nothing. Got out of the truck, exterior door lock button was inoperable and both key fobs did nothing. Had to have the vehicle towed.
This incident happened to me yesterday afternoon around 3pm in Syracuse. The rear heated/slider window exploded when driving causing glass to shatter outward from the cabin. I pressed the breaks when I heard the explosion and was fortunate no one was in front because there was ice on the road. Shattered glass was propelled outward but no vehicles were behind me, i was doing 50 on a 55, weather conditions were not great: 20 degrees and snowing pretty bad. I called the a dealership in Syracuse and they said they don't provide warranty to glass and to call the insurance. The insurance referred me to a shop in Syracuse (Safelite). The shop took me in and covered the area with a plastic wrap and told me that the glass won't get in unit l 5 days due to glass shortage. They also said they had a Chevrolet Silverado and a Ford F150 with the same issue during this week. They mentioned that all of them had one thing in common; rear defrost/heated, motorized slider window. The shop suggest to only use the defrost for a short period of time. That if the rear defrost stays on a prolong time it could heat the glass to extreme temperatures causing this scenario. I was never briefed on this procedure nor does my user manual i dictate such thing. Upon checking online I noticed that this has happened a lot, not only the rear window but the sunroof as well (no defrost option). I worry about glass particles falling into body parts of the passengers or potential debris hitting other cars behind you. I have an appointment for Wednesday to get the rear window replaced in a Safelite shop in zip code area 20678 and have to pay a deductible of $250 for something that I was not negligence. I think these are manufacturing defects, nothing hit the glass and scared the heck out of me. I'm lucky I didn't collide with anyone when I slammed the breaks.
A D V E R T I S E M E N T S
- Troy, MO, USA