This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
First got an Service Antilock Brake System and Stability Control light. A couple days later, lost speedometer and park sense lights came on along with "Service Trailer Brakes", but I haven't had a trailer hooked up to this truck ever.
I have replaced my right rear ABS wheel speed sensor 2 times and still having issues. Cruise control or 4x4 does not work when abs light is on and with 4x4 not working it can leave you stranded if 4x4 is needed
ABS control module and hydraulic control unit failing. Replaced components in 2021 and 2022 and failing again in 2023. This is a serious safety issue because if these units fail then it causes loss of antilock braking and speed control
ABS warning light is on. Vehicle taken to dealer for the issue 10-OCT-2022. Dealer confirmed that the hydraulic control unit had failed. Dealer stated part was on backorder until December 2022. Part did not come in. Dealer stated in May 2023 that part was still on backorder and that Ram was aware of the issue and had it under engineering review. (part number 68143491AB)
- Hopkinsville, KY, USA
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Turn on the truck and the ABS/Traction Control lights are off, drive the truck, and with no consistency, the ABS and traction control come on and off. It does not matter if it is raining/wet or sunny, around a turn or straight the lights turn on and off on their whim. When the lights are on the truck has different braking characteristics than when the lights are off. The truck stops in a longer time frame and the brakes seem as if they have less braking power or are soft compared to them when the lights are off.
My truck has intermittently had an abs issue which was uncommon. Now the problem is persistent no abs no traction control it seems my rear brakes are not working at all. I read many articles of the same issue.... and what's worse is it seems they discontinued the part. Currently I am unable to fix the problem without parts. I can't afford another vehicle or I would just trade it in and take the loss. Ram isn't providing any real solutions.
The ABS module in our 2500 Cummins has been serviced multiple times since purchasing and is still throwing service codes. We have a child and need to be sure that this module is working properly. We know this module has been recalled in the 2019-2022 models.
While driving the light and warning signal for the ABS Brakes and Traction Control go on and off intermittently. Another indicator comes on that says the ABS brakes need servicing. This can happen at almost anytime. If on the highway with cruise control on and the lights come on the cruise drops out and the vehicle slows quickly, hopefully no one has run into the back of the truck, because it happened at 65 mph on Monday. I had the codes checked and it says the pump motor for the ABS is at fault, stored code DTC C0020-01. The ABS pump assembly had to be ordered on March 10, 2020 and was replaced under warranty once already on March 25, 2020, 16015 miles for the same thing, and the part had to be ordered. The vehicle now has 20360 miles on it and it is my understanding that the part is on backorder for quite some time. There must be a problem with the part or they would be in stock at least so it can be ordered. This is a safety concern of mine being the brakes may not work properly and when it shuts off at highway speed with the cruise on, there could be an accident due to the vehicle slowing fairly quick. I would like to be able to drive the truck safely. This truck is unsafe to drive now and it is not covered by warranty. Needs to be a recall, manufacturer needs to look into this situation and fix it.
I took my 2017 Ram 2500 to my local dodge dealer because my service ABS light has come on. After paying $150 for a diagnostic test, they concluded that 2 ABS parts needed to be replaced. My ABS does not work and the parts are backlogged in the supply chain. They said the soonest they could fix it is possibly Jan 2024! On top of the $2000 they wanted to charge me. Isn-??t this a safety issue and shouldn-??t this be a recall?(the service center lasdy actually admitted to me that the current abs sensors are not good and the reason why it is taking so long to get the parts in is due to a lot of people having the same issue. I haul, tow and use my truck alot and I just can-??t believe that this isn-??t a recall due to safety issues.
At 9794 miles, warranty repair for Code C002001, failed ABS pump motor control, general circuit failure, replaced control module under warranty. Now the vehicle is having same issue at 37, XXX miles, and no longer under warranty. Screen constantly flashes "Service electronic brake system" and "Service ABS System" over and over. ABS light comes on. Traction control light comes on. Vehicle does not have functioning electronic brakes or ABS. I contacted original dealership who performed repair at 9794 miles who now reports they "have no record" of this repair, although I still have the customer copy of the receipt. I contacted Mopar customer support on 7/11/23 who told me that I would be contacted within 3 days, but I have not been verbally contacted. I also filed an online complaint with Mopar on 7/11/23 and have not received an electronic reply, either. This is a known issue on 2017 Ram 2500 trucks and something must be done about it. My vehicle is not braking safely and I fear to drive the vehicle at this time. Furthermore, our life circumstances require me to often pull a trailer, for which I am unable and uncomfortable with doing at this time. Please help. Dealership is reporting that this could be up to an $1800 or more repair for me to pay, out of pocket, which is unethical. This issue was originally repaired under warranty and persists. Furthermore, class action lawsuits have been filed over this issue, and investigations have been launched over this issue. Please help, thank you.
2020 - Started experiencing antilock brake light going on/off. May 2020 - Took to Dealer at 13,179 miles. Dealer replaced anti lock brake control under warranty. November 2022 - Took to Dealer at 29,404 miles with same issues that occurred in 2020. Replaced ABS module but issue was not resolved. Dealer said truck needs Hydraulic ABS pump which they do not have. Search of Internet determined that my experience is similar to other owners.
Faulty part ABS/ traction control system. These parts have previously failed and been replaced two times over the past 3 years and I am having the same problem again. I was told by the dealer that parts are unavailable and offered no alternatives other than continue driving the truck as is, with a faulty brake system until the part is re-designed and made available again. As the truck is now out of warranty and the timeframe of first replacement is beyond one year, the cost of this repair will now be out of pocket. I am currently across the country trailering a fifth wheel RV along with my family with no other option than to try and make it home with a faulty brake system, obviously putting the lives of my family at risk, then possibly wait months for the part to become available. Apparently this is a known problem with this year and model truck yet NHTSA has not mandated a safety recall? I respectfully request to make a formal complaint and would appreciate A PERSONALIZED RESPONSE explaining how this is possible and what steps are being taken to remedy a situation where drivers are forced to drive vehicles with known faults in brake systems.
Vehicle set code C0020-01 ABS Control Module/ Hydraulic Control Unit failure. ABS system, Traction Control and cruise control does not work. Parts unavailable to fix issue leaving me with the choice or parking the vehicle or driving and u safe vehicle. This should have been a recall and Ram is doing nothing about it.
ABS dash light illuminated. "Service Electronic Braking System" message. ABS, Traction Control, and Cruise Control disabled, while driving. Repair shop indicates faulty ABS Module/Control Unit. This part is widely known to be faulty on this year/make/model. Part also extremely backordered and not available for replacement or repair. The replacement part has been redesigned/updated - yet no recall issued for known faulty part.
A D V E R T I S E M E N T S
- Dallas, GA, USA