This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
ABS module has gone out 3 times since I bought the truck new. Without the ABS system working properly the stopping distance could be reduced. Dealer has acknowledged the problem, saying they had a bad batch of parts but that seems to be incorrect. Looks to be a bad design with the number of these problems on these year model trucks. The dealer has already replaced the part twice and it-??s gone out again, less than a year later. Warning lamp, message, and audio alarm cycle on and off intermittent but constant through a drive.
first evidence of a problem had to deal with the accelerator pedal A new pedal was installed..The engine would start but only idle, truck would not move when put into drive.It had to be towed.Then it was something about a door sensor.It was replaced.Then the brake fluid problem started. It used 2 full quarts with no drips on the floor. Now I am told that the brake booster / hydraulic system Is the problem. This truck Has only 31,000 miles, Not driven in the winter and looks like new. I am now afraid of the safety issues associated with plowing into another vehicle in a panic stop, The truck has been in the dealer (Jeff Wyler, Canal Winchester, Ohio ) for nearly 8 weeks. It has been promised last Friday then Tues, then Thursday. Today is Friday and the service advisor (Jay or Joey) are not returning my calls. Please let know what I should expect. [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
A few months after I bought this vehicle I started getting abs and traction control lights intermittently. Fast forward a year and it has progressed. Now while I-??m driving every few seconds I get and audible chime and lights on the dash. This is constant and extremely irritating and distracting. It is also unsafe. I-??m constantly driving which no ABS, no traction control and no cruise control. Ram obviously know this is an issue due to lawsuits filed against them and they have done nothing to fix the issue. You cannot buy a new part to fix it because they are -??reengineering-?? the part. It was originally supposed to be ready to ship in august 2023. Here we are in September and they have pushed the date back to February 2024. Leaving all customer drying a 2017-2018 Ram 2500 with an unsafe vehicle and no option to fix it. We also can not trade the vehicle in as the dash lights up and chimes and no dealer wants an unsafe truck that cannot be fixed. A recall is expect at the very least
The ABS light came on and went off intermittently, which also disabled the cruise control when the light was on. Eventually the light stayed on. Most recently the start button quit working properly. We have had it at the dealership twice with no results. We have talked to the dealership many times and been getting the run around. The latest was today and was told the parts are back ordered until 2024. They have not given us any paperwork because we do not have to pay. We also have and had the radio (main computer) replaced a couple of times and the screen still blinks randomly.
ABS/traction control sensor issue. I believe it to be a faulty sensor or sensor connection issue which is causing my service brake light to chime and light up at every bump in the road. While driving even just a short distance my service brake light/alert chime goes on and off sometimes every 2-3 seconds and while driving on the freeway my cruise control disengages every time the brake warning pops up. Upon researching this issue I've found thousands of Dodge Ram owners complaining of the exact same issues and dealerships are suggesting they know nothing about this problem.
- Eagle, ID, USA
Search CarComplaints.com for these popular complaint phrases...
ABS/traction control failure. This also disabled cruise control causing rapid deceleration at set highway speed. Getting repeating chime and check ABS and traction control warning messages. ABS module and HCU were replaced under warranty at under 11,000 miles for same symptoms. Truck now has just over 45000 and read ABS codes indicate that part has failed again. Part seems to be backordered or unavailable from dealers.
ABS and Electric Braking System - multiple failures.. 1st time system failed at around 24k miles, was reported and fixed under warranty, 2nd time same system failures at around 76k, same errors and same results.. will have to be repaired under owners costs.. Seems this is a 'known issue with a NTSB" but Ram still not owning the issue.. This part plays a huge role in the safety controls of the truck.. They are designed and built to pull heavy loads and the braking and traction controls play a huge role in the safety traveling of these vehicles..
ABS, traction lights are on and cruise control, ABS and traction control doesn-??t work. Safety issue. I understand that there is a recall on 2019, 2020 models and wondering why the 2018 ram 2500 are not included in the recall.seems like a common problem says the dealership.
ABS module or HCU bad. Anti lock brakes not working. Cruise control not working. 4WD not working. Caused issue driving with a load when ABS did not engage and almost rear ended another vehicle.
C0020-01. Electronic Braking System and stability control system continually go in and out of alarm kicking the truck out of cruise control suddenly. This was repaired once under warranty by replacing the hydraulic control unit at 40,000 miles and it is now doing the same thing again at 90,000 miles. This is a significant safety issue as it prevents the use of cruise control and turns off the stability control system on the truck. The parts to repair the system are not available due to them being in -??Engineering Review-?? until 2024. The only guidance from Ram was to continue driving the vehicle until parts become available.
Similar to the 2019 & newer Ram HD recall for the ABS electronic control module, my 2018 Ram 2500 has the same issue. It was recently diagnosed at the dealer in August 2023, but due to the abundance of impacted trucks, the dealer estimates that replacement parts will not be available until at least February 2024. While I wait for the repair I have no ABS, traction control, stability control, or cruise control. I drive the truck approximately 750 to 1,000 miles per week and have a 3,000 mile vacation planned in October. This translates to driving the truck approximately 15,000 to 20,000 miles without the above noted safety features. I believe my truck should be added to the recall, and RAM needs to step up and provide faster repairs.
For the third time in 37000 miles the abs system including ABS system and electronic brake system has failed. This has been repaired around 15000 miles and recently at 35000 and it went out again at 37000 miles. Didn't last 2500 miles after last repair. When this happens trailer brakes quit functioning and cruise control also quits working as well as every few minutes the system gives you a continuous warning chime. From checki9ng a few web sites this seems to be an on going problem on the 2018 trucks mostly but a few 17s. Last info I have is parts are not avail for repairs until at least 2/24 and then only maybe. The truck is unsafe to drive especially when towing a larger trailer. This needs to be made a recall for safety concerns. I had to trade off my truck due to how I use it and no expectation for a repair time or date.
Antilock Brake and Traction control warning lights alert with dashboard message intermittently notifying to "service electronic brake system" and "service antilock brakes". Warnings come and go and may stay off for several days. When in warning mode, cruise control is de-activated; either shutting off, if set, or not allowing use. Dealer repaired by replacing pump control module (part#68143491AB) at a total cost of $683.19 for parts and labor. Odometer mileage at time of event was approximately 76,600 miles. Dealer indicated that this was a very common problem. Truck should be recalled and repaired at manufacturer's expense.
Vehicle started displaying -??Service Electronic Braking System-?? and -??Service Anti-Lock Brakes-?? intermittently and rapidly, during normal driving. Problem appears at random, and when it happens, the cruise control cuts out causing loss of speed. Truck shows code C0020-01 with an ABS code reader, meaning that either the Hydraulic Control Unit or Anti Lock Brake Module (or both) require replacement. Upon researching repair, I have found that this is a very common problem with these trucks, and that there is a possible NHTSA investigation into this, as Ram is very aware of the problem (as evidenced by their responses on forums discussing this problem) but has not issued a recall.
My ABS and Traction control lights activated visually and with audible alarms. I brought it to the dealer. It only has 23,000 miles on it with a manufacturer extended warranty. The dealer told me that the ABS pump motor control as well as the HCU has failed and need to be replaced. They also told me that the parts are not going to be available until the EARLIEST February of 2024. The vehicle is not safe to drive without these safety systems working especially towing. They told me the parts are under Engineering review. They suggested I park the vehicle until parts are available. NOT ACCEPTABLE!!! I have looked at owner forums and this issue is common and needs to be addressed by NHTSA and the vehicles recalled due to safety.
Service electronic braking system light comes on intermittently every 1-5 minutes while driving. Also, a light indicating issues with the traction control system comes on. ABS system seems to be failing or indicating failure almost constantly. Cruise control is disabled during these times. I've read this is a common problem with these vehicles. There really needs to be a recall issued for this. Is my truck safe to drive if the braking system functionality is in question? Not really.
My ABS / Electronic Stability control warning lights keep coming on intermittently and also sometimes staying on for hours at a time. I cannot use my cruise and my ABS will not work with these problems making this a very dangerous truck to drive. I have read that there are many other trucks with this issue. More specficially the 2017-2018 Ram 2500's. I believe there should be a recall for these parts as this is a intergral function in these HD trucks.
ABS and Traction Control warning lights on dash, go off and come back on. Truck was in cruise control with exhaust brake on and tow/haul mode engaged. ABS/Traction control light flashed on, truck dropped out of cruise control, exhaust brake came on car following the truck almost collided with my rear bumper. This is a dangerous situation, it is also affecting the cruise control. The dash board ABS and Traction control light cycle on and off, however this last few days they have been on more than they are off. This needs to be fixed at no charge by RAM trucks.
Faults for the ABS (anti-lock brake system) and EBS (electronic braking system) have been coming on intermittently for a couple months. Now the faults are permanently on indicating the ABS and EBS needs serviced. The fault code is c0020-01which indicates the known malfunction involving the anti lock brake system module and anti lock brake system control. While these faults are present the cruise control also doesn-??t work. This is a well documented and known issue with certain model years Ram 2500 and 3500. My truck had approximately 57,000 miles when the faults began.
A D V E R T I S E M E N T S
- Dickinson , TX, USA