fairly significant
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
10,120 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2019 Subaru Ascent accessories - exterior problems

accessories - exterior problem

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2019 Subaru Ascent Owner Comments (Page 1 of 4)

problem #61

Feb 012023


  • miles


There is a chronic leak in the sunroof. This causes water to run down the C pillar under the carpet. The carpet has 3 inch thick molded foam attached to the bottom. The water sits in the metal floorboard pan, under the molded foam, so it sucks it up like a sponge, but the carpet never gets wet and shows signs of a leak. The dealer has serviced the sunroof yet it continues leak every time. The vehicle stays moldy and strong smells of mold never go away, also the thick foam won-??t dry completely out due to the design of the flooring underlay.

- Summerville , SC, USA

problem #60

Jul 242022


  • miles
Multiple cracks/chips in windshield with normal driving

- Matthews, NC, USA

problem #59

Feb 242022


  • miles
On the week of February 24th, 2022 we had a snow/ice storm that caused significant buildup on my windshield and after clearing it off and running the defrost and I noticed cracking on the windshield. I have heard of several consumers that have had problems with Subaru windshields around the same time (2015-2019) and were having the same cracking issues for the same defrost issue and cracking without cause. Have had the crack since February as the cost of the windshield will be exorbitant due to the eye sight camera and calibration.

- Oklahoma City, OK, USA

problem #58

Apr 012022


  • miles


Please note: I have already had the windshield replaced once. This is the second windshield on this vehicle. My windshield was hit by a rock on the front passenger side and it "spidered" instantly. For the past month it has spidered a little more. After washing my car on 6/21, the spidering has extended across the windshield to the driver's side in the driver's line of sight. Washing my car didn't cause this (nor should it!) because I have driven in the rain for the past month. We have a 2013 Subaru Forester and it just now has a chip that spidered. This is not normal!! Additionally, approximately 2 weeks ago I noticed the front section of my sunroof was cracked and had spidered nearly all the way from back to front of the glass. No chip is apparent. I am paying out of pocket on these repairs because my insurance rates go up when I go through insurance. The price tag for these 2 windows is $1800. This is getting ridiculous!

- Renton, WA, USA

problem #57

Dec 262021


  • miles
My Subaru Ascent 2019 is 2.5 years old. The windshield has developed a crack on its own on a long drive. The crack first appeared at the bottom of windshield near front passenger seat, and has started spreading sideways towards driver side in a zig-zag fashion. It's about 10 inches long now. I called Subaru service center and informed them about the crack. The service center said one of their managers will call me to discuss. I'm waiting for the call. I had a similar random crack appear on the sunroof 6 months after purchasing the car. It also appeared on a long drive. Subaru inspected and initially refused to cover the sunroof under warranty. They later came around and replaced the sunroof on their own and without charge to me.

- Pleasanton, CA, USA

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problem #56

Nov 222021


  • miles
The windshield has cracked twice with very small cracks. The second time was within three weeks of having it replaced at the dealer by a 3rd party since the dealer didn-€™t handle that repair. On this second occasion, I neither saw or heard a rock or chip hit the windshield and yet after a cold night and parking in the garage I came back the next morning and it was there. The second crack doesn-€™t appear to be from any rock as it is very small and almost at the base where the new windshield was installed -€" but the dealer is saying they think Subaru may say it is coming from a small mark and then spidered out. I can-€™t even see how a rock could go ata downward angle to hit down in this area below where the wiper blades rest. I went on the website and there are many many complaints about this new vehicle-€™s windshield cracking - both from very small objects and on its own. I already had a transmission replaced on warranty and several other problems- as mine was the first 2019 Ascent sold in Columbia, MO. In short, these windshields have been the subject of a class action and they are defective and unsafe.

- Columbia , MO, USA

problem #55

Sep 012021


  • miles


Unknown. We bought the car brand new from the Subaru Dealership and the original windshield is on the vehicle. There are 6+ cracks/chips in this windshield all are unexplained. The first crack happened 3 months after purchasing and the lasted crack happened 2 weeks ago.

- Jamestown, MO, USA

problem #54

Jul 172021


  • miles
Was driving south on the Garden State Parkway in Woodbridge, NJ - small pebble or rock hit the passenger side black trim on windshield (original windshield). Crack immediately started to expand to about 3-4-€ long. The next day the crack was almost half way across the entire windshield. I now need to have the entire windshield replaced which will require my taking time off of work to take it in, since the repair shop must recalobrate the windshield safety equipment. This amount of cracking seems excessive for a 2019 vehicle especially since the initial chip was so small - not happy that this occurred on such a new vehicle in what seems like a normal situation.

- Clark , NJ, USA

problem #53

Sep 042020


  • miles
A crack appeared one morning on the drivers/middle of the windshield going from the bottom up about 8 inches then turning toward the drivers side. Took the car to the local Subaru dealer where the tech examined and at first could not locate a ding in the glass. He eventually used a ball point pen and ran it along the crack. Just behind the wiper he said he felt some resistance and that indicated a chip. He rubbed the pen tip aggressively over this point till there was some wear. I pointed out that not only was this behind the wiper but how could something so small that it took hard rubbing with the pen to provide "a source" for the crack cause the windshield to break. I suspect a defective windshield.

- Bothell, WA, USA

problem #52

May 312021


  • miles
Rear window glass cracked. No impact seen.

- Washington, DC, USA

problem #51

May 162021


  • miles


While driving at 25mph, there was a loud cracking sound and few minutes later I saw a crack in the front windshield on the left corner starting 3 inches from the bottom of the windshield. Upon further inspection, it appears the crack developed from within the windshield as there was not rough edges felt over the crack.

- Kentwood , MI, USA

problem #50

May 062021


  • miles
After having the car parked outdoors at a restaurant for an hour, I come back to the windshield cracked starting from the bottle that traveled upwards. At first I thought something may have hit my windshield while I was having lunch, but there was no indication anything had struck the windshield. The crack increased to about 24inch in length. This all happened while the car was parked in a parking lot

- Orange, CA, USA

problem #49

May 052021


  • 27,319 miles
All warning lights came on last week May 5th 2021 while I was drivingthecarhone after dropping my daughtertoschool. I pulled over and called the dealership and was advise to take the car in. As I drove the engine started to lag and icouldnotdrive more than 45miles. Took the car to the dealership and found out the transmission was bad. This car is 2 1/2 years old and I've had so many problems with it. When the cvt was replaced the car never run the same, I've taken it to the dealership several times and let them know that there is something wrong with the car. It lags and hesitate duribg acceleration. Unfortunately they could not replicate the issue and that it was normal. Then this happen. I have reported the issue to Subaru of America.

- Clearfield, UT, USA

problem #48

Apr 172021


  • 22,000 miles
Windshield cracked for no reason and quickly spread over 12 inches and now effects the eye sight system.

- Wheatland, CA, USA

problem #47

Jan 062020


  • 20,000 miles
In January 2020, within one month of ownership, at 1200 miles, my windshield began to crack and spread over the entire glass. I replaced it with oem glass and the dealer recalibrated the eyesight system. In December 2020, at about 20,000 miles, the windshield glass started to present gold speckles when light hit it. I took it to the dealer and he found nothing. It continues to impact my visibility.

- Novato, CA, USA

problem #46

Sep 172018


  • 150 miles
The first day I purchased my vehicle, I arrived at home and had a run on my windshield. Within a couple of hours, it ran more.

- Mercedes, TX, USA

problem #45

Feb 152021


  • 26,400 miles
My windshield cracked while stationary in the driveway. We did not identify any cracks or chips in the windshield that could have cause this. The crack started at the top driver side corner of the windshield.

- Sunnyvale, CA, USA

problem #44

Feb 112021


  • 15,910 miles
Windshield on my Ascent 2019 cracked on driver side with no impact

- Danville, CA, USA

problem #43

Jan 152021


  • 51,000 miles
My vehicle has always been garage kept. Approximately 1 month ago, I went to get in my vehicle and noticed the windshield had a crack (approximately 6') in the passenger side. I contacted my insurance company who advised me I could either pay the deductible ($750) or better yet contact Subaru, as they've had numerous complaints on Subaru windshields cracking for no apparent reason. I applied windshield repair to prevent further cracking, to no avail. Two days later, the crack spread over to the driver's side. Subaru's response was for me to bring it to my local Subaru dealer. When I went to the Subaru dealer they informed me that because I had 51,000 miles on my vehicle, Subaru would not replace the windshield and provided me with a quote of over $1,300. As I am retired, my vehicle is only driven locally.

- Sevierville, TN, USA

problem #42

Feb 262020


  • 250 miles
Purchased a new 2019 Subaru Ascent in February 2019. After having it home a few days noticed a chip with a small crack in the windshield on the bottom drivers side corner near the blacked out area, which I did not see when I took the car. Called the dealership and brought the car in to show them. They said there was nothing they could do and I would have to pay for a new windshield. A month later I wrote a letter to the owner of the dealership and never received a response or acknowledgment of my letter. A year later the small crack turned into a very large crack and ultimately I had to replace the windshield in March, 2020, and pay the deductible on my insurance policy.

- Toms River, NJ, USA

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