In February 2020, my wife and I discovered fraying on the edge of the second row center seat belt on our 2019 Subaru Ascent. The belt was stuck in the connected position and would not retract into the ceiling retracting apparatus. Other than the fraying on the edge of the belt, the belt was in near-new condition. The vehicle had approximately 23,000 miles on it. She took it to the dealer, Adventure Subaru of Fayetteville. The wear pattern was substantially the same as depicted on a 2022 Subaru Outback we own, Complaint #11468872. The dealer refused to honor the belt-€™s lifetime warranty. The technician said the fraying was caused by an -€œoutside influence-€, possibly our dog. The dog could not have damaged the belt in the manner of the fraying and there were no teeth marks or stains on the belt. It was imperative that the belts be replaced on the spot since our five grandchildren were occasional passengers. The dealer has no records identifying the -€œoutside influence-€ When the fraying was discovered on the rear center belts on our Outback in May, 2022 (Complaint #1146872), I checked all belts in the Ascent. I discovered that the right and left third row belts had the same wear pattern as on the rear center seat belt replaced in February 2020 AND as on the 2022 Outback (Complaint 1146872). The dealer honored the lifetime warranty on the belts and replaced them on June 8, 2022, when the car had mileage of 48439. The wear pattern on the belt replaced on February 20, 2020, and June 8, 2022, were substantially similar to each other and to the wear pattern on the 2022 Outback. I checked both vehicles closely to find a pinch point or some other edge that could cause the fraying. It is not possible that our dog could have chewed any belt in the pattern displayed. Attached are 8 photos of the belts replaced June 8. I could not upload two photos that exceeded the allowed size.

- Fort Smith, AR, USA

I have reported to dealership in Edinburg Tx that the head lights dem at night. Dealership claims is normal for lights to dem. Now, the battery is dead. It won-€™t start. On 11-19 I arrived from Disney at the Airport only to experience that my 2029 Ascent didn-€™t start. I called road side assistance it it would take about an hour to come jumó start me. I went with a helper to get some cables and started my vehicle. I called the dealer and I was told to bring the Ascent until December 1. That-€™s the date that dealer could check my vehicle. I-€™m home and the and I can-€™t get an answer if my batter has warranty. I-€™ll keep calling. Bad service from dealership to Roadside service.

- Mcallen, TX, USA