This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Windshield spontaneously fractures from drivers side edge in the shape of a curly bracket. First windshield was replaced Nov 2019 due to stone facture - legit breakage. Second windshield March 2020 suddenly cracked from drivers side midway up the window from drivers edge across drivers view while sitting still on a freeway in rush hour as the temperature changed (micro storm in Phoenix) a loud bang and the windshield split from the drivers edge across. Third time July 2021 sitting in the garage window spontaneously cracked over night from same area driver side midway up forming the same partial bracket like shape. Crack also appears to be the same height up from the bottom of the windshield. Never had so many broken windshields on one vehicle in my 35 years of driving.
We have had to replace 2 windshields on our vehicle and 1 on a loaner while ours was in shop for window replacement. Also while our car was in shop having 2nd windshield replaced, they had to delay giving us our car back stating the windshield shattered while being installed. That is 4 windshields in 30,000 miles. The smallest ding in these windshields cause an immediate crack from side to side obscuring visibility making them dangerous to drive. On these cracks you can see the windshields are incredibly thin. There is clearly an issue with how these are made and immediate safety hazard. I also believed the cost of these replacements should be made clear to consumers at purchase due to the extremely high cost associated with replacement.
While sitting at a stoplight, I heard a loud cracking sound and noticed a large crack had begun to form from the side of the windshield. Nothing had fallen onto, or hit the windshield, it seemed to just crack for no apparent reason.
Windshield made a sound that sounded like it was hit by a rock or pebble, yet no car was around for a rock or pebble to cause it to fly through the air. The windshield cracked at around the edge of the windshield and within a couple of minutes, the crack extended to around 12 inches. After an hour, the crack extended to across the majority of the windshield. This is the 3rd windshield that had to be replaced. Either the windshield has extensive stresses or it's manufactured too weak and can cause a safety hazard.
- Austin, TX, USA
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Broken windshield - twice in 5 months traveling the same road that I traveled with a 2007 Jeep and never had a broken windshield in 13 years. I believe these windshields are to thin and are subject to cracking. The first time I was hit with a very small rock, barely a ping, the 2nd time I was hit with a larger rock, but way up near the roof which shouldn't have caused a broken windshield. I have been driving 54 years and this is the first auto with such a sensitive windshield. I will sell this vehicle if this happens again.
Today May 22 around 4:19 PM no cars close to us while driving we had the front windshield spontaneously crack there was no impact there was no impact heard all we heard was like cracking sound I have seen online where Subaru is using an acoustic type of glass and people are reporting cracked windshields I would like to have this investigated furthermore I-??d like to have Subaru repair my vehicle.
Driving down the Interstate the front windshield sounded like a pebble hit it even though there were no other cars in front of ours. Later that day, the small mark cracked two more inches along the drivers side. Within another day the crack has now extended for approximately one foot in one direction and another foot in the other direction, in a circular pattern.
We were driving on the highway when our windshield cracked. We aren't sure if the crack was created by a rock or not because we didn't see anything happen. It just cracked and split and as we drove, it continued to grow. It's about 9 inches at this point.
My 2019 Subaru Outback had a cracked windshield at the bottom/side of the passenger side with no sign of impact when I first purchased it. The dealership replaced the windshield. I had a small rock impact near the line of sight cameras that was easily repaired by safelight with no issues with cracking. Today I came out of the grocery store to find my parked Outback's windshield has a crack from the same passenger side point as the first crack. The crack was all the way to the center of the windshield. There is a very small chip looking impact (smaller than the point of a ball point pen) approx 4" from the lower corner passenger side. I do not recall hearing an impact at any point. Beyond not hearing an impact the problem is that there is no way on earth that a safesubaru windshield should crack so deeply and so long from a tiny impact. I have been reading that many other Subaru drivers are having this problem. Something needs to be done to make Subaru protect their drivers from defective windshields, as they seem to be taking zero responsibility for the huge safety risk these poorly designed windshields are causing.
Apx Apr 25, 2021 noticed cracked windshield in am when starting car for work. Crack was in middle of windshield. Car parked in driveway overnight. Notified insurance company, told me to have it fixed at safelite auto glass wo# 388826. Also noticed my accessory power outlet was not functional, (instrument panel)called dealer, made appointment to have it repaired. Also noticed
Our Subaru 2019 Outback suffered a crack during normal usage on the interstate at approx. 50 mph. The crack occurred two days ago (on 5/2/2021) and has since grown due to the vehicle's vibration during use. The vehicle qualifies as a make and model under recall by Subaru for windshield defects.
I've owned my 2019 Subaru Outback for <2 years and in the last 6 months I've had the windshield cracked twice due to small pebbles while driving on the interstate highway, which have never cracked any of my previous windshields in 16 years of extensive driving around the country. In other cars, I have had many pebbles and small debris hit my windshield with nothing more than a small chip. With the Subaru Outback, both cracks became large fractures, blocking visibility. Due to the eyesight system and necessary recalibration after windshield replacement, the first replacement cost nearly $900. Currently, I am driving with the second crack because I can't afford to replace it yet. These incidents happened November 2020 and April 2021.
I purchased a 2019 Subaru Outback in December 2018 and have had to replace the windshield three times in just over two years (June 2019, November 2020, April 2021). I owned a 2006 Subaru Outback for over 10 years and never had to replace the windshield. This is a safety risk and a design flaw and it needs to be corrected.
After owning the vehicle 2 months, the windshield cracked for no apparent reason. The windshield was replaced on Jan. 12th, 2021. On April 9th, the windshield cracked again for no apparent reason, this time on the driver's side. Both times the vehicle was in motion but didn't get hit by anything
Front windshield cracked on its own last Saturday (4/3/21) while parked outside my business. No signs of any damage elsewhere on the vehicle and none of my employees saw anyone near my car.
A D V E R T I S E M E N T S
- Fountain Hills, AZ, USA