This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Took in 2 yr old car relating to vehicle veering to the right, ticking helicopter noise on driver side. Took to Continental Subaru Anchorage Alaska on 11/2/22. For tire change over, alignment, oil change and for diagnostics on noise. I was told that my vehicle needed a complete driver side cx axle replacement. After axle was installed, they said they heard another noise and that it was my transmission, and now it needs replaced. I didn't get alignment according to papers. This car is 2 yrs old. 2019 bought in 2019 at Christmas or 2020. Why is transmission out? Low miles and drivers are very safe! I was given a rental till transmission could be ordered and replaced.
Travelling on the freeway and tapped brakes to disengage the adaptive cruise control due to slowing traffic ahead. The anti-lock brakes came on and the car came to a complete stop even though I had only tapped the brake and taken my foot off the brake. After coming to a stop the car was still running, but the transmission was completely out and the car wouldn't move. Was disabled on freeway until the Highway Patrol came and pushed me off the road.
Chain slippage according to Subaru Repair Service. They can't really give an reasonings as to why the slippage has occured. Says transmission is slipping as a result. Car isn't safe to drive and wheels do not turn properly. Haven't drove car in months because of this issue.
- Ashland , KY, USA
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Sudden Acceleration Defect has occurred several times with last incident Friday 21Jan2022. Each time I have had the brake pedal engaged, yet vehicle fails to stop, and accelerates on it-€™s own, causing me to go through stop signs with potentially dangerous outcomes for pedestrians, other vehicles, barriers. Dealer appointment rescheduled for Monday 24Jan2022. No inspections to date. No warnings- the first time I thought I may have caused it by accidentally touching the accelerator, but now I know that is not the case. First occurrence was in Dec 2021, exact date not known, happened in a parking lot.
I am trying to submit a complaint to the electronically with no success. Is there an email address that I can send my complaint directly to? The complaint in its entirety takes up one 8.5 by 11 inch-sized paper, I need enough space for 3494 characters. Not enough space given to explain my situation. In order for the context of the complaint to be understood, it must be read from top to bottom. As I have no idea where this is going, nor to whom, I am hoping to hear back from someone. Any help would be appreciated. Thank you. [XXX] [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Certain year models of Subaru vehicles suffer from -€˜sudden and unexpected acceleration-€™. We know since it has happened to us and, research shows, many, many other people. Waiting for the automatic garage door to open, the vehicle experienced the sudden and uncontrollable acceleration. This resulted in extensive damage to the vehicle, garage and contents in the garage. What will Subaru do when this happens at a crosswalk?
The contact owns a 2019 Subaru Outback. The contact stated while the vehicle was at a stand still, facing forward on her inclined iced driveway, when the vehicle began to roll down. The contact stated she did not use the emergency brakes while the vehicle was parked. The vehicle was towed to local dealer riverhead bay Subaru (1521 old country rd, riverhead, NY 11901: (631) 727-4000) and she was informed the cause of the failure was due to the ice and the no use of emergency brakes. The manufacturer had been informed of the failure. The failure mileage was approximately 26,214.
On the morning of December 9th, 2020 I was driving to work on the freeway and was on an interchange from one freeway to another when I suddenly heard a 'crack'. as I arrived to work a few minutes later I noticed that my windshield now had a large crack in it. I looked for a point of impact thinking a projectile might have hit it but I did not find one. At that point I remembered that I was the only one on the interchange at the time and that there was no car in front of me to send any projectiles flying back. I believe this is due to a faulty windshield as there was no other cause for the crack. Additionally, engine feels like it sputters or as if transmission does not change gears causing a delay in pick up and potentially dangerous lack of acceleration.
Unknown origin. Currently approximate miles 12500. Travel 450-550 miles per week, 400-450 miles are highway miles. Somewhere between 10,000-11,000 miles I started noticing a high-pitched squealing/whining only while in motion. It starts around 20-30 mph, and either goes away or becomes unnoticeable after ~50 mph. Could not pinpoint where it was coming from. When scheduling regular maintenance, dealership was notified of noise. At the time of maintenance, service department investigated said noise. The service department stated that it was the carrier bearing. He did not make it sound urgent, that it was "more of an annoyance right now" and would cause "more serious issues eventually ".
First oil change at 5,850 miles no problem. After second oil change at 11,948 miles, vehicle became undrivable as it stumbles and loses power between 2,000-2,700 RPM. Dealer has repeated oil change 3 additional times as they are not certain if they may have overfilled the engine (known Subaru issue). They have also replaced the exhaust, catalytic converter, air filter, intake system, and transmission, all to no avail. Disconnecting the battery and grounding the cables to discharge all capacitors provided temporary relief, but the problem returned within 36 hours and 200 miles. Now entering 3 weeks and 600 miles of troubleshooting and test driving by the dealer, but they have been unable to fix the problem. The car is still unsafe and undrivable, as 2000-2700 RPM is the heart of the power band that is always used when driving.
A D V E R T I S E M E N T S
- East Moriches, NY, USA