This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
While car was parked overnight the windshield cracked. The windshield was not cracked and there were no signs of any damage when I left the car 12 hours prior. The next morning it was cracked with no sign of any debris or solid matter that may have caused it. I am happy it did not happen while driving. I have an appointment to get it fixed May 10, 2022 at 10 am. I was told by an independent service provider that the wind shield was cracked but had no signs of being struck by anything. He told me he had multiple customers who had similar stories about their windshields. He suggested I check for a recall. There is not a recall yet, but there has been a lawsuit that ruled against Subaru. (see link) https://www.torquenews.com/1084/new-ruling-subaru-cracked-windshield-lawsuit-now-adds-25m-cars
Rear tailgate fails to open consistently making it impossible to enter or exit the vehicle from the rear, through the rear tail gate door (the 5th door). Nine times we have brought vehicle back to authorized Subaru dealerships over the last two years of ownership in Hanover Ma-Planet Subaru; San Francisco -Serramonte Subaru and lastly in San Diego- Kearny Mesa. The rear tail gate does not open consistently while pressing the open button on either of the key fobs or from trying the driver's side interior release button or while attempting to use the hatch release button at the exterior rear of the vehicle. Many times we have tried all three standard methods to open the rear tail gate but with no success making this rear tail gate feature on this mid size SUV useless. This problem has been verified at Planet Subaru, Hanover, Ma and at Serramonte Subaru S.F. Could not duplicate it at our last appointment in Kearny Mesa San Diego in 2022 but it still continues to be a real problem. On multiple occasions, the car battery had been inadvertently drained because the rear tail gate did not close completely and the dash warning light confirmed this to be the case. Subaru adjusted the closing mechanism/replaced it and this seems to have solved the closure issue but not the opening function of the tailgate. The problem surfaced soon after our initial purchase of vehicle in July of 2020. Car is available for inspection.
The car was purchased as a certified used vehicle in January of 2022 and has been driven under 10,000 miles at this point. Last weekend, after returning to the car where it was parked, a crack extending from passenger side of the windshield near the edge all the way to the middle of the windshield had appeared. Nothing hit the car. It had not been there earlier that day. The car had not been exposed to any excessive heat or cold. The repair is over 1000$ and I was sure there had to be other people with this experience- I was not surprised to find a class-action lawsuit for this very problem already filed against Subaru. I am 100% sure this is Subaru's fault and I believe they are obligated to reimburse us the cost of the repair.
THE COMPONENT IS THE REMOTE AND THE BUTTON INSIDE THE CAR THAT CONTROLS THE HATCH. *WHEN THE CAR IS IN PARK BUT STILL RUNNING, THE RELEASE BUTTON WON'T OPEN THE GATE. *WHEN THE CAR IS TURNED OFF AND NO DOOR IS OPENED, THE GATE WILL NOT RELEASE.* SOMETIMES THE REMOTE WON'T RELEASE THE GATE. SAFETY ISSUE IS IT REDUCES AN EMERGENCY EXIT. HAVE AN APPOINTMENT SET FOR WED. APRIL 27, 2022 FOR ANALYSIS AND REPAIR. THIS HAS BEEN A PROBLEM SINCE I FIRST PURCHASED THE CAR.* I MENTIONED IT WHEN I HAD IT IN FOR a separate REPAIR, BUT WAS TOLD THERE WASN'T A PROBLEM. *THERE WAS NO SIGN OR SIGNAL OF ANY ISSUE FOR THE CAR.
- Cheektowaga, NY, USA
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The battery has gone dead 4 (four) times. The dealer checked it twice and said nothing was wrong with it. We have had to replace the battery ($178.07) but it also went dead. Three times, the car was in our garage, had been driven within a couple of days and the keys were not left in the car. Once it died when I had driven to the next town and had popped into a store for not more than 10 minutes and my husband had to leave work to come jump the car. We have found out that this is a persistent problem with some Subaru models and we feel the dealer did not disclose this. We now have to keep the car on a trickle charger ($74.18) and have to remember to disconnect when we leave and reconnect when we get back. Also, the passenger window cannot be lowered from the driver's side and the dealer didn't even look at it.
Car windshield cracked with no reasons on a high way. The dealer has inspected the vehicle and confirmed the issue. Safety of the passengers at the front is at risk. Car is within three years.
Purchased new 2019 outback in 4/09/19 then on 12/31/2020 the battery died and a new battery had to be installed/ mileage:14135 then on 2/22/22 the battery died and a new battery had to be installed/ mileage: 22710 Dealer verified and installed new battery each time. No warning beforehand.
I own a Subaru Outback 2019, and am based out of Chicago. The car was parked outside during a snowfall. After snowfall I went out to clear the snow off my car, and turned on the defoggers of the car to help clear out the snow on the windshield. After brushing off the snow I noticed a huge crack on the lower part of the windshield across the windshield wiper deicer. There was no other probable cause for the crack. I believe it is the change in temperature when from using the defogger which has caused the windshield to crack. Subaru dealership denies that it is possible, and claims that I was somehow responsible for the crack.
Once in a while when I back up out of my driveway the brakes slam on but there is nothing behind me. My windshield cracked and I have to get a new one.
Windshield on 2019 Outback cracked without being chipped. This is the same as many, many other owners are complaining about. Lower passanger side of windshield cracked while setting at wifes work. Subaru knows about this defect and will not fix.
Abnormal draining of battery when I dont drive for a couple of days leaving me stranded due to my medical immobility. This has been ongoing for the past six months.. Several instances of where I have had to jump start it only to find the battery dead in a few days Have alerted dealer on issue and will need to be checked when I take it in for the Fuel Pump recall for which I was put on a waiting list as they did not have the parts in"??" A very annoying problem with the battery even had to have it jump started thi evening. Unrelable
Chipped and cracked windshield. My first Subaru Outback was a 2018. The windshield was chipped 2 times than the third time I had it replaced at my expense. Traded that car in and the 2019 windshield cracked.
The 2019 Subaru Outback Multimedia Touch Screen has stopped working multple times even when the software was updated. When the touch screen stops working there are two significant safety issues, hands free/blue tooth no longer works and the rear view camera stops working. 09/20 Touch Screen froze, stopped working 10/20 Touch Screen Call end button redialed previous number, touch screen froze 12/20 New Radio installed 04/21 Touch Screen had loud buzzing sound, black screen and then rebooted 08/21 Touch Screen loud buzzing, black screen, rebooted 09/21 Touch Screen rebooted Subaru of American contacted 08/21 no resolution as of yet
Not sure if it-??s the battery itself or the alternator but the battery keeps draining and I have to keep calling to have the vehicle jump started. The vehicle is available for inspection and safety will be of concern if this continues to happen and I am out on the road somewhere remote. The dealer offered to test the battery but did not confirm the issue has occurred in other vehicles. There were no warning lights nor messages.
A D V E R T I S E M E N T S
- Grapevine, TX, USA