This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The driver side, rear, trailing arm broke away from the vehicles frame due to -€œframe rot-€ while driving. The vehicle became extremely dangerous to drive. Toyota has since declined to help. They said they notified us via mail of a customer service campaign addressing the premature rust issue, but we never learned of the program and lawsuit until after the frame broke and I almost crashed. Later I saw the broken arm/frame under the vehicle. This frame failure can potentially be a catastrophic and deadly event. I opened an insurance claim and it was denied and I was referred back to Toyota. Our vehicle has been factory maintained it-€™s entire life. No service advisors ever mentioned a possible problem to my family and I. I recently spoke to the Toyota service manager at Parker Toyota in Couer d Alene Idaho and his master technicians have seen the same failure that occurred on our vehicle. This is extremely dangerous.
I was on the freeway driving and out of nowhere the body started swaying and bobbing with no control. Was informed by the tow truck driver that i could have rolled the vehicle easily and the consequences would have been serious. The frame is so rusted out that the tie rod and sway bar assembly are completely detached from the frame and hanging loose. Upon further inspection at the auto repair garage there are rusting issues throughout the frame. The frame needs complete replacement.
Frame rusted out and parts dropping off frame with no early warning. Toyota completed corrosion resistant compound 2 years ago following inspection per limited service campaign H0F, saying issue resolved to extent of warranty with known rust issue for this year and model. Now another independent garage saying we never should have been driving, much less hauling 5000 lb. trailer. Only warning was odd sound from under carriage.
The contact owns a 2006 Toyota Sequoia. The contact received a settlement postcard for the frame along with unknown recall notices regarding the air bags. The contact took the vehicle to butler Toyota (9419 aronson dr, indianapolis, in 46240, (317) 848-4210) several times to have the frame repaired; however, the air bags were repaired instead. This happened several times until the dealer stated that the settlement letter had expired. The contact stated that the frame was rusted from the inside out and was deteriorating rapidly. The dealer quoted a repair cost of $2,000 for an air suspension air bag that was not included in the recall. The cost to repair the frame was $3,000. The dealer did not include on the paperwork that the frame was the main reason the contact brought in the vehicle. The manufacturer stated that if the dealer had included the frame on the repair order, they would have taken care of the frame. The failure mileage was 230,000.
- Carmel, IN, USA
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We need help in getting Toyota motors, Inc. To honor the warranty program covering premature excessive rust corrosion of certain Toyota model frames. In mid-October 2018 we received notification from Toyota motors, Inc., of the following: 'warranty enhancement notification ' ZH8 and limited service campaign ' hof.' The ZH8 and hof were instituted as a result of a determination that the frames on certain Toyota vehicles are prone to 'excessive, premature rust corrosion because the frames were not properly prepared and treated against rust corrosion when they were manufactured.' Excessive rust corrosion on my SUV 'compromises the vehicles' safety, stability, and crash-worthiness because important suspension components, engine mounts, transmission mounts, and body mounts anchor to the vehicles' frames'. by driving my high end SUV, I will be putting my family's safety at risk. On 10/25/2018: We took our SUV to jim coleman Toyota in bethesda, md for frame inspection. The attached work order shows: 'inspected and found no perforation. Eligible for crc spray ' customer will return at a later date for frame crc application.' It was during this time I was told that jim coleman only had one person performing this work. And that we had two years from October 2018 to have the work performed by Toyota at no charge. On Monday March 10, 2019, we left our SUV with the Toyota dealer so that the hof work could be performed. We received a call from the dealer at 5:05pm on Friday 03/15/2019 informing us that (a) our SUV had not been repaired since the frame needed to be replaced (B) that there are large holes in the frame and (C) no work would be performed since the hof had ended in January 2019. We paid over $60,000 for our Toyota SUV not many years ago. We literally received a different answer regarding the crc and hof each time we called Toyota customer relations
My vehicle was in for engine and transmission repairs and being worked on for 3 months. I was unable to get it to Toyota before the January 31 deadline for the frame program. I called and was told because it was being worked on, it would be honored anyways. Called to schedule to bring it in and they said, sorry, that expired, so you have to get approval from Toyota but we can still coat it in anti corrosion til the end of May. I called Toyota and spoke to multiple people who all said, its expired and we can't help you. So now I have a vehicle with a proven unsafe frame and no solution.
I have replaced the latch on my lift gate 3 times now. The latch keeps breaking. This is ridiculous. I don't see a recall for it but I think there should be a recall for it. I can't access my spare tire if I have a flat or something. This needs to be addressed asap.
The contact owns a 2006 Toyota Sequoia. Upon taking the vehicle in for inspection, the vehicle failed due to a hole in the rear of the frame near the hitch. The vehicle was taken to an independent mechanic who diagnosed that the frame was severely rusted. The independent mechanic advised the contact to take the vehicle to a dealer. The contact took the vehicle to tri county Toyota (15 D and L dr, royersford, pa 19468) where it was also diagnosed that the hole in the frame was due to rust. The contact was advised by the dealer that there was a class action lawsuit, but the dealer could not proceed with a repair because NHTSA had to agree to a plan to initiate a recall and remedy the issue. The vehicle was not repaired, but the dealer stated that they would perform a temporary weld on the frame until Toyota could issue a recall with a final remedy. The manufacturer was not made aware of the failure. The approximate failure mileage was 145,000. The VIN was unavailable.
Rear hatch. Rear hatch handle made of plastic. Has broken three times since I have owned the car. Dealer charges $600 each time to replace. Toyota should not make cars with such cheap parts. Cannot get into vehicle.
In April 2017 our 2006 Sequoia was taken to a mechanic for repair. The mechanic told us the amount of rust under the vehicle and around the frame was so bad he recommended we file a complaint. His assessment was that the car is unsafe to drive. I am petitioning that Toyota stand behind this issue for our safety!!
The contact owns a 2006 Toyota Sequoia. The contact stated that the frame of the vehicle exhibited excessive rust. The vehicle was taken to both a dealer and an independent mechanic where it was diagnosed that the vehicle frame was rusted through. The vehicle was not repaired. The manufacturer was not informed of the failure. The approximate failure mileage was 50,000.
The frame, rear axle, suspension, brake lines components are severely rusted in particular the frame where it is rusting from the inside out. These frames suffer from the same issue as other Toyota trucks where Toyota replaced the frames. This rust condition makes these vehicles unsafe to be on the road. Toyota needs to recall of these vehicles before people are hurt. I purchased this vehicles new in 2006 and maintained it well. I addressed the external rust but can not prevent the internal rust. The frames need to be replaced or the vehicle brought back and disposed of.
Brought vehicle in to have vsc light service and found out that the frame where the vehicle rear stability bar connects to is all rusted out. And the other side will soon follow. I was told that the vehicle was unsafe to drive, see photos.
Frame has rust corrosion causing 18 inch perforated hole in front frame of car. This is same problem that has warranted a recall of the Toyota Tundra which uses the same frame. The car has been deemed unsafe to drive due to the extensive rust corrosion on the frame. This must be due to poor quality material and coating of the original frame. Through research appears to be a very common problem in Sequoia that are in areas dealing with road salt. The recall should be extended to include this model along with the Tundra. The car is parked outside driveway and mostly local driving.
There's an 18 to 24 inch hole in the frame on the left front, which should not have deteriorated so quickly or to that extreme. Extreme safety hazard as the frame could brake with any significant stress, such as potholes.
A D V E R T I S E M E N T S
- Priest River, ID, USA