really awful
Crashes / Fires:
0 / 0
Injuries / Deaths:
8 / 0
Average Mileage:
71,671 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2004 Toyota Sienna accessories - exterior problems

accessories - exterior problem

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2004 Toyota Sienna Owner Comments (Page 11 of 12)

« Read the previous 20 complaints

problem #27

Jul 152008


  • 42,000 miles


The passenger side automatic sliding door stopped working one day without warning. The door than jammed in the open position. With 3 children in the car there was no way to safely drive the car without closing door. Thankfully we were able to free the frayed cable, unjam the door, and close it. Because the car was no longer covered by the warranty Toyota wants $2000+ to fix the door.

- Bristow, VA, USA

problem #26

Sep 142008


  • 86,200 miles
My 2004 Toyota Sienna xle has a problem with the automatic door on the passenger side. It will not open when using the keyfob or the button in the car or close. If you pull the handle the motor will open and close it. When using the buttons it makes a sound like it is trying to work but it seems to jam?. this occurs everytime we try to open or close the door with the keyfob or button.

- Lethbridge, 00, USA

problem #25

Jun 012008


  • 75,000 miles
The latch on the driver side rear sliding door has broken. It is a three bolt assembly and two of the three bolts have pulled through their holes. The latch is now only attached by one bolt. There was no accident involved.

- Vinton, VA, USA

problem #24

Oct 132008


  • 98,000 miles


2004 Toyota Sienna automatic sliding door jammed. Unable to close door and needed to shift to manual mode. Cable snapped and could have caused injury if someone was by the door.

- Jefferson, MA, USA

problem #23

Sep 052008


  • 60,000 miles
The cable of the right side passenger sliding door broke. The dealer crystal Toyota at green brook, NJ said they can't just replace the cable. Instead, they have to replace the motor and cable unit altogether. The cost will be $2600. I checked online and found that many people are experiencing the same problem. Also, a lot of people said the other side will have the same problem within weeks. That is, it will cost $5200 just to fix the 2 pieces of cable. Since this defect is related to the doors which is basic safety issue, I think Toyota should definitely issue recall on it and not ripping off people's money.

- Wayne, NJ, USA

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problem #22

Oct 022008


  • 36,000 miles
Passenger sliding door on my '04 le, 36,000 mi. Minivan just failed. There is a snapped and broken cable/wire hanging out the back. I cannot get the door more than a few inches open by wrestling with it.

- Brooklyn, NY, USA

problem #21

Sep 282008


  • 50,000 miles


The automatic sliding door for our 2004 Toyota Sienna minivan failed and then fell off, the door weighs over one hundred pounds, and is inoperable in case of an accident, and amy have hurt someone when it fell off.

- Eugene, OR, USA

problem #20

Sep 142008


  • 66,000 miles
I have an 04 Toyota Sienna with power sliding doors. The left sliding door cable snapped and stopped opening automatically. The cable was hanging on the outside. It was frayed and rusty. The door now is not functional by manual or electric. When I took the vehicle to the Toyota dealership, I was told that the repair cost was $2498 and that the motor, mounting brackets and other various parts would need to be replaced. I have a hard time swallowing the thought of this cost considering the cable is rusted and broke in half with no fault of my own. Although I am out of warranty period, I would think this problem, would need to be consider or looked into as a recall for this vehicle considering it is a very common complaint with 04 Sienna's. you would like that with the cost of the vehicle, something like a rusty cable cord would not need to be worry. Nor would having to pay an additional $2500 out of pocket to correct a vehicle defect. I have had 4 Toyota vehicles not including this one. I currently have an 04 xle limited Sienna and paid a large amount of money for this vehicle not thinking that a Toyota nor the model would need an extended warranty. Any consideration in this matter would be greatly appreciated. I have a spouse who is serving 15 months in iraq to try and make a difference in our society and it is a shame that I can not get any assistance or help with an issue that seems to be a manufacturer defect.

- Jacksonville , FL, USA

problem #19

Sep 092008


  • 50,200 miles
The power passenger side sliding door on my 2004 Toyota Sienna le with just over 50,000 became jammed in the open position due to a cable rusting and breaking. This resulted in having to drive with children in the vehicle with the door open. Once a second fraying cable was cut, the door is now in stuck in the locked position and occupants have to enter the vehicle from the drivers door which faces traffic. Working on getting this problem fixed, but Toyota is aware of the problem since their is a tsb EL004-04, but is not helping in getting it done. Initial estimates are over $2000. This problem should be classified as a recall.

- Sleepy Hollow, NY, USA

problem #18

Jan 212007


  • 80,000 miles
The sliding doors on my 2004 Toyota Sienna freeze up in the winter. This concerns me because I can not open the doors. Therefore my children need to climb into the front of the van to get out or climb in the back and exit the vehicle through the hatchback. They must also enter the van through the front driver's door or the front passenger door. In the event of an emergency, my children will be at risk because they are not able to exit the vehicle properly.

- Pascoag, RI, USA

problem #17

Sep 062008


  • miles


2004 Toyota Sienna minivan - automatic door cable become jammed causing the door to not close (and as a result making the car undrivable - safety issue). In order to close the door the cable had to be cut. A simple search will find dozens of similar complaints about these cables snapping or becoming jammed resulting in repair bills of between $1500 and $2000. This defect needs to be addressed by the manufacturer.

- Ashburn, VA, USA

problem #16

Sep 062008


  • 55,000 miles
2004 Toyota Sienna van. Automatic door opener got hung up in the cable that it uses to open and close itself. Door will not close manually or automatically. Cable has become ensnarled and tangled in the mechanism although the cable is still intact.

- Nashville, TN, USA

problem #15

Aug 012007


  • 60,000 miles
Left rear manual sliding door on 2004 Toyota Sienna minivan will not open from inside or out. 1st occurrence was approximately August 2007. Was repaired and broke again approximately May 2008.

- Marlborough, MA, USA

problem #14

Sep 042008


  • 89,724 miles
Power side door cable snapped making it difficult to open driver side sliding door and extract child from childseat.

- Grove City, PA, USA

problem #13

May 102008


  • 61,000 miles
Sliding door issues. I took the vehicle in because the driver's side door wasn't functioning at all automatically and the passenger side door was freezing and not working automatically all the time. The dealership replaced the cable and motor on the drivers side and told me that there was an obstruction causing my problems with the passenger side door (a pokeman card). The was in the spring of 2008. Now in the fall of 2008 I went to the dealer because the passenger door isn't working at all. They have told me it will be $2400 for the repair.

- Amherst, NH, USA

problem #12

Aug 012008


  • 38,500 miles
Bought 2004 Toyota Sienna in Sept. 06. van has 40K miles and has an out of alignment right passenger motorized door failure. Door rubs against body and makes grinding noise as it closes. Also driver door has collapsed glass. Dealer wants 100-300 just to inspect and report problem to extended platinum care warranty I purchased. I called extra care (platinum care 7 year or 100K) who mentioned that problem might possibly be covered. Toyota needs to recall the passenger sliding door too many problems posted on internet blogs.

- Garden Grove, CA, USA

problem #11

Aug 012008


  • miles
2004 Toyota Sienna - passenger side sliding door won't open. At first, it wouldn't open from the outside, but using the power button inside would let it open. Now even that doesn't work and the door is useless. Dealer said the part to fix this (actuator) is $700, plus labor. I see many people reporting this problem on various forums, so it seems to be a widespread defect.

- Wexford, PA, USA

problem #10

Aug 202008


  • 86,045 miles
2004 Toyota Sienna - passenger-side automatic sliding door cable snapped. Door will not open or close. Repair shop removed door, found motor and cable assembly broken and latches and cables sprung. Service advisor said we had to replace motor and cable assembly and both front and rear latch and cable assemblies. Parts are $2671, labor estimate $446. Parts were prepaid. Repair is schedule for 8/28/08.

- Vestal, NY, USA

problem #9

Mar 102007


  • 58,000 miles
Right side passenger door will not open. It is an automatic sliding door, but the door failed to open 6 months ago and will not open manually. This is an extreme danger and have been told it will cost 1800 dollars to fix. It should at least open manually, but will not. Now I would have to spend 1,800 dollars I do not have.

- Anaheim, CA, USA

problem #8

Aug 262008


  • 92,084 miles
The passenger side sliding door cable cam loose and snapped.

- Saint Simons Island, GA, USA

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